We've had a Cello 12v TV for 5 years, the picture is perfect, but the sound was awful and we had to use external speakers. We decided to try the new version as it promises perfect sound and to be fa... See more
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19" smart (sic) TV is a useless piece of junk. Constantly requires a convoluted update which often end S up in loss of connection to terrestrial TV. It needs to warm up ( in the 21st century????) an... See more
After buying a cello TV I find I'm no lover of Android TV's as there's far too many recommendations and self advertised apps to join - if you pay. The USB won't recognise a plug in hard drive ren... See more
Brill tv 50" smart, 4k crystal clear vision at most angles the remote is responsive and the internal speaker sound is fairly good, (most people including me use a Hi Fi system for the sound), I have... See more
Company details
Written by the company
Cello Electronics are not members of TrustPilot and reviews left here are not monitored by us or authenticated as actually purchased. We do send all purchasers a link to review us on Feefo, so check there for genuine purchase reviews.
Contact info
Dovecot Hill, DL14 6XW, Bishop Auckland, United Kingdom
- 03334330312
- consumersupport@celloelectronics.com
- celloelectronics.com
2.7
Poor
151 reviews
Replied to 9% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with the remote losing…
Had a problem with the remote losing contact with TV.
Emailed support and got an almost immediate reply.
New remote in post. Hopefully will resolve problem but anyway Hayley was very efficient, No Barriers just good advice and resolved my query.
Excellent company to deal with from a consumers point of view
November 25, 2020
Unprompted review
Warranty registration
Warranty registration easy and simple to complete - no issues.
November 25, 2020
Unprompted review
Excellent TV and warranty registration…
Excellent TV and warranty registration simple.
November 25, 2020
Unprompted review
Not manufactured well
Not manufactured well purchased two tvs both faulty from new.
October 15, 2020
Unprompted review
Reply from Cello
Hi Mr Jones,
We're sorry to hear that. Have you been in touch with our customer service team? They will do their best to help you.
Please call 033 433 0312 or email consumersupport@celloelectronics.com
Thanks
I had a compatibility problem with my TV
I had a compatibility problem between my Manhattan T3-R Freeview box and my Cello 40 " TV. I e-mailed Manhattan Customer Support a couple of times and received prompt and helpful advice from Abdul. I needed mor information and phoned Cello. Jane answered before the first ring had finished. Between Abdul and Jane at Cello my problem has been solved. Thank you both for excellent service.
August 14, 2020
Unprompted review
Awful products. Terrible customer service
Purchased a 20 inch TV with DVD player. After a couple of months of light use it stopped working. Contacted the company who asked us to return it. We returned it. It arrived back a few weeks later having been fixed and worked fine. Only to break again a few weeks later. Again, emailed to let them know. They replied that they found nothing wrong with it the last time (they didn't mention this to me). The screen wouldn't turn on at all. The red light would flash green as if it was coming on, but go back to red. So there was power, but screen didn't work. They suggested it was the LEAD and they would post one out. They did. A broken one. It only had 2 prongs. After several emails I've decided to buy another brand for my daughter. Awful TV and customer service. Made in the UK does not equate to quality unfortunately.
Edited to add : I commented on FB letting them know of my bad experience. Echoing my review here. Instead of replying, they blocked me. So that's the level of customer service you can expect. Stay well away from this company.
August 4, 2020
Unprompted review
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