Ubigi eSIM Reviews 

41,960
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 15,488 reviews, reviewers had a great experience with this company. Customers found the eSIM incredibly easy to install and activate, often noting it worked immediately upon arrival with great coverage. Many people experienced stable, fast connections across numerous international locations, praising the service for its reliability and seamless operation. However, some customers noted issues with connection stability, reporting slow speeds or intermittent service in certain areas, sometimes leading them to seek alternatives. A few other people also felt that activation could be confusing or mentioned concerns about data usage being overstated and difficult to monitor.

What people talk about most

User experience

Consumers find the user experience to be largely positive, praising the ease of use, installation, and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising its reliability and speed, especially... See more

Location

Users describe ambiguous interactions with location, with many reviewers reporting great coverage in various... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise its ease of... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers reporting positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Works Great in the San Francisco and on Holiday in France. The only downside is when they said ‘on Limited’ its only 25 gb data and you can’t by a router with an eSIM with Ubigi so you can share... See more

Rated 4 out of 5 stars

Was difficult to setup with my carrier on an Android S23 cell phone. Contacted the service number several times to finally get the phone operational. Connected finally on day 3. Service personnel... See more

Rated 4 out of 5 stars

It was more difficult than i would expect to get started but then works great most of time. When I use with my Express VPN connection, Ubigi sometimes drops out. It works fine and then suddenly I ge... See more

Rated 4 out of 5 stars

I had signal and data roaming almost all the places I have visited in Italy, including Roma, Amalfi, Ravello e Capri. But I had no signal and data roaming in Positano, one of the most famous cities in... See more


Company details

  1. Internet Provider

About Ubigi eSIM

Written by the company

Ubigi is the ultimate connectivity solution for travelers seeking reliable and affordable data plans around the world. With its innovative eSIM technology, Ubigi offers flexible data plans in over 200 destinations, eliminating the hassle of high roaming fees and unreliable public Wi-Fi.

Effortless connection, Anywhere you go!
Staying connected has never been easier. Whether you're navigating with maps, sharing your travel moments on social media, staying in touch with loved ones, or accessing reservations and tickets online, Ubigi ensures a seamless and user-friendly experience. Designed for smartphones, tablets, and laptops, Ubigi adapts to your needs, whether you're traveling for leisure or business.

Quick Setup, Stress-Free Travel
With a quick and easy setup, Ubigi lets you enjoy your trips stress-free, keeping you connected to what matters most. Explore, discover, and stay online wherever your adventures take you.

Travel freely and stay connected, no matter where you go. ✈️📱

Contact info

Promotion box for Ubigi eSIM

Stay connected wherever you go!

Browse our range of data plans for 200+ destinations worldwide.

4.1

Great

TrustScore 4 out of 5

42K reviews

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4.1

All reviews

(41,960)

18,077 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Service

The great part of this experience is the data transmissions. What I would recommend that be added is a calling/data package together, since a lot of people will not have a calling plan and it's easier to bundle everything and make it a one-stop-shop experience.

July 10, 2026
Rated 1 out of 5 stars

I install your sim on my phone and my…

I install your sim on my phone and my wife phone and we can not make a voice call on messenger we arw both in barcelona

July 16, 2026
Ubigi eSIM logo

Reply from Ubigi eSIM

Dear Waguih ,
We are sorry that you and your wife are unable to make voice calls on Messenger while in Barcelona. Since Messenger calls rely on data rather than traditional voice lines, this typically points to low bandwidth or a weak local tower connection. In many destinations, including Spain, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help resolve data issues on both of your phones.

Rated 2 out of 5 stars

It is always connecting in LTE never…

It is always connecting in LTE never connected on 4G or 5G and the speed was very slow and lot of times suddenly disconnectes

July 17, 2026
Ubigi eSIM logo

Reply from Ubigi eSIM

Dear customer,
We are sorry for the slow speeds, sudden disconnections, and confusion regarding your network connection. To clarify, LTE and 4G refer to the same generation of mobile technology, but actual speeds can vary depending on local tower congestion. Additionally, while 5G is expanding, availability depends on local partner coverage in specific areas. In many destinations, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help you establish a faster, more stable connection.

Rated 5 out of 5 stars

Flawless coverage in Japan - even in the mountains!

I bought a Ubigi eSIM for a 2-week trip to Japan and was a bit worried that I wouldn't get a signal when travelling through the remote Tateyama area. Surprisingly, it worked the entire time perfectly! Setup was smooth and the connection was completely reliable. All good—highly recommend for travelling in Japan!

Enjoy the rest of your memories from the trip! Let me know if you need any recommendations for your next destination or help sorting out photos from your mountain trek.

June 10, 2026
Rated 1 out of 5 stars

genuienly violates my phone and makes…

genuienly violates my phone and makes it unuseable so i have to uninstall and reinstall my esim for it to work, sometimes taking hours or days. please fix this

July 17, 2026
Ubigi eSIM logo

Reply from Ubigi eSIM

Dear customer,
We are sorry for the severe disruption to your phone and the frustration of having to repeatedly reinstall your eSIM. Reinstalling the profile should never be necessary once it is added to your device, as doing so can corrupt the digital SIM card. Signal drops are usually resolved without reinstalling. In many locations, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help stabilize your connection.

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