I just want to say a massive thank you to David Pendry, Ruth Escobar Munoz and also Mercedes Ryan throughout our mortgage application process. There has been some highs and lows of the whole process b... See more
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Review summary
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I can't commend Censeo highly enough. Both members of the team that I dealt with, Dave Brockhouse and Ruth Escobar Munoz, were extremely professional and helpful. As a first time buyer, they helped me... See more
Company replied
Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently. They’re both really knowledgeable, answered all my qu... See more
Company replied
Censeo have helped me along the whole process they have been more than patient and not pressured me into anything, the whole journey with censeo has been stress free, Connie has helped me in finding m... See more
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Company details
Written by the company
Censeo makes people’s property-owning aspirations a reality by offering affordable loans for affordable homes.
Contact info
United Kingdom
- censeo-financial.com
4.8
Excellent
298 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Above and beyond
outstanding -I recently remortgaged some buy to let's. Ayesha King was superb-extremely knowledgeable and gave great advice. Together with Georgina Byfield made the whole process simple and painless
August 5, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write your positive review about Ayesha and Georgie. We are delighted to have helped you and that you found the service knowledgeable, simple and painless!
Reena and Ruth were absolutely fantastic!
Reena and Ruth were absolutely fantastic throughout my mortgage process.They both took the time to explain everything in detail and answered all my questions without hesitation. Communication was top tier!
I will highly recommend Censeo Financial.
August 4, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write your positive review about your Censeo experience.
It’s great to read Reena and Ruth were absolutely fantastic explaining everything in detail.
It has been a pleasure assisting you and we would be delighted to help you with your future mortgage needs.
Enjoy your home!
We had an excellent experience working…
We had an excellent experience working with Censeo! They guided us through the mortgage process with great care and professionalism. Everything was explained in a clear and simple way, and we always felt supported at every stage. They were always quick to respond to our questions and helped us find the best option for our situation. Thanks to them, the whole process went smoothly and stress-free. Highly recommend!
July 25, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review of your Censeo experience.
It is good to read we provided great care and professionalism and you felt supported at every stage.
To be highly recommended is greatly appreciated.
We wish you much happiness in your new home and we will be here to support you with any future mortgage needs
Top service!
First class service from start to finish. Would recommend them absolutely to everyone.
Reena, Jay and Nikki were our mortgage advisors/ case managers and they were brilliant. We’re first time buyers and they helped us through the entire process, found us the best deals.
They explained us every step properly and answered all our questions.
Thank you again!
Juraj/Andrea
July 25, 2025
Unprompted review
Reply from Censeo Financial
Thank you very much for taking the time to write your positive review of your Censeo experience.
We are delighted to read that the team were brilliant and that the service was first class from start to finish. We are grateful and appreciative that you would recommend Censeo to everyone.
We wish you much happiness in your home and when you need any future mortgage assistance we will be here to assist.
Being a first time buyer I had a lot of…
Being a first time buyer I had a lot of questions and anxieties about the mortgage process. David and Mercedes took the time to explain everything to me, answer my questions and kept me informed of developments all the way through the process. I would highly recommend Censeo as a company.
July 15, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write a positive review of your Censeo experience.
We are delighted to read that David and Mercedes took time to explain everything and answer your questions through the whole process.
We are especially happy to see that you would highly recommend Censeo - this means a lot - Thank you.
We wish you much happiness in your new home and we will be here to review your mortgage when required.
New purchase
From the beginning to the end the censeo team was there helping advising and providing excellent support and service.
Thank you all!
July 18, 2025
Unprompted review
Reply from Censeo Financial
Thank you very much for taking the time to write your positive review of your experience with the Censeo team.
We wish you much happiness in your new home and we will be here when you need assistance with your mortgage.
Great service! Great communication
Mercedes and Dave were brilliant and always kept me informed of what stage things were in. Really recommend the services. Made things really easy for me
July 18, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review of your experience of Censeo. We are pleased to read you found Mercedes and Dave to be brilliant and made things really easy. It's great to read that you would recommend our services.
Wishing you much happiness in your new home. We will be here to assist with your future mortgage needs.
As a first-time buyer
As a first-time buyer, I was nervous and unsure about the mortgage process, but the team at Censeo, in particular, Christopher and Mercedes made the experience incredibly smooth and reassuring from the start.
I found them to be extremely efficient, friendly and professional throughout. What really stood out was their patience and understanding.
Communication has been excellent. They always respond back to me promptly, explaining things clearly, without ever making me feel rushed, overwhelmed or like I was a bother. They keep me informed at every stage, and have guided me step-by-step through this process, which has made a world of difference to my confidence and peace of mind.
I have genuinely felt supported the entire way through and couldn’t be more happy and grateful for their help. I will definitely be recommending Christopher and Mercedes at Censeo to my family and friends and especially fellow first-time buyers like myself looking for a team who truly cares, are trustworthy and knows what they are doing.
July 17, 2025
Reply from Censeo Financial
Thank you for taking the time to write this wonderful positive review about your experience of Censeo. We understand our customers are often first time buyers and as you have experienced with Christopher and Mercedes we guide you step by step with patience and understanding.
We are delighted that you are so happy with our service that you would recommend us to friends and family - That's very kind and makes us feel proud of what we aim to offer in our service.
It has been a pleasure to help you secure the financing to buy your home and we will be here to assist you when your existing mortgage rate expires.
Wishing you much happiness in your new home.
If you are ever looking for someone to…
If you are ever looking for someone to make your life 10x easier when it comes to applying for a mortgage, I hope you are assigned Mr Jack Stanton.
For a process that can be overwhelming, he made every stage simple and concise. We have been in communication with Jack for 4 months. During that time we have missed out on many houses. Jack has always been patient and supportive and provided the most diligent and niche advise. His colleague, Ruth Dobson was also a brilliant help!
We are grateful we chose conseo financial.
July 10, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review of your Censeo experience.
We are delighted to read that Jack made applying for a mortgage 10x easier and Ruth was brilliant in progressing the mortgage.
Wishing you much happiness in your new home. Jack and the rest of Team Censeo will be happy to assist you in the future with any mortgage requirements
This is my first mortgage in the UK. A dream come true.
This is my first mortgage in the UK. I had no confidence as I am on a skilled worker visa. Thanks to Censeo Financial, they lead my mortgage journey with positivity, transparency and kindness. The result is nothing but a "dream come true". I received my mortgage offer on time and soon be moving in to my new home. Special thanks to Amber Byan, Christopher and my man Jay Anderson for all the great support. Wish you tons of success ahead. I would highly recommend Censeo Financial.
July 10, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review of your experience of Censeo. Thank you.
It is great to read that Amber, Chris and Jay have provided you with great support.
Now you have your mortgage offer you will soon be moving into your new home. We wish you lots of happiness in your new home. We will be here to assist you with any mortgage requirements in the future.
Ruth and Dave, thank you
I am really happy to confirm I completed on Friday, and I cannot thank the efforts that were went into to ensure this happened! Ruth and Dave, you both went above and beyond to secure a good outcome for me, so thank you for this. I am so so grateful!
July 4, 2025
Unprompted review
Reply from Censeo Financial
We are delighted to read that you your moved into your new home on Friday. We wish you lots of happiness in your new home.
Thank you for taking the time to write your positive experience of Censeo. It's great to read that Dave & Ruth went above and beyond to secure your financing for your home.
Hope you settle into your home soon - we are sure you will be busy at present unpacking however we will be here should you need any assistance with your mortgage in the future.
⭐️⭐️⭐️ A life-changing experience — thank you, Dave & Mercedes!
I honestly don’t have enough words to express my gratitude to Dave and Mercedes at Censeo..
This wasn’t just a mortgage — this was my entire future hanging in the balance. After facing a rejection, immense delays, and moments where I truly believed I had lost it, Dave and Mercedes never gave up on me. When I was overwhelmed, they were calm. When I had lost faith, they quietly carried on behind the scenes, pushing, guiding, and never letting go.
Their professionalism is flawless, but it’s their humanity, kindness, and patience that truly moved me. They understood the emotional weight of this journey — and treated me like more than a number or a case file.
Thanks to their tireless work, I now have my mortgage offer — and a future in a home I thought I’d lost forever. 🏡💛
If you want a broker who will fight for you, care for you, and deliver — trust Dave and Mercedes. I’ll be forever grateful.
Martyn
July 2, 2025
Reply from Censeo Financial
Thank you Martyn for your very kind words. We think they perfectly express your gratitude and what we try to achieve for all our buyers.
Buying a a first home comes with challenges and delays but our team understand this and try hard to support our buyers make their home ownership dreams a reality.
All our buyers are important to us as we build a long term financial relationship with you and we are delighted to read you found Dave and Mercedes remained on your side, kept calm and worked tirelessly to get you your home.
It's receiving feedback like this that really makes our work feel valued so thank you.
We wish you much happiness in your new home and should you need assistance with your mortgage in the future we would be more than happy to assist.
My experience with Censeo was super…
My experience with Censeo was super smooth. Christopher and Georgina were incredibly helpful and professional. They have made sure that I understood the process as a first time buyer! I could not recommend more.
May 14, 2025
Unprompted review
Reply from Censeo Financial
Thank you for your positive review of your Censeo experience. We are delighted to read you found Chris and Georgina were incredibly helpful and professional.
Your recommendation is gratefully received.
Wish wish you much happiness in your new home and when you need further mortgage assistance, we will be here to assist. Best wishes Team Censeo
Highly recommend..The team i had were…
Highly recommend..The team i had were so amazing throughout..Their assessment, assistance and support is top notch.
June 20, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write your positive review about the whole team. We are delighted that you would highly recommend the Censeo team.
We hope you have much happiness in your new home and if you need assistance with your mortgage in the future we would be happy to assist. Best Wishes
I would definitely recommend Censeo
I would definitely recommend Censeo. From start to finish everyone we spoke to was helpful and friendly. Molly from Customer service was extremely helpful and friendly and helped us get our appointment sorted. Dwayne our mortgage adviser was amazing working hard to get us the best deal for our mortgage and took the time to answer any questions we had. He always responded promptly. Once we put in the application we were handed over to Mercedes who again upheld great responses and guided us through the rest of the process. Overall, great experience working with Censeo. Thank you.
June 26, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write this positive review. We are delighted you had a great work experience with Molly, Dwayne and Mercedes who were helpful and friendly.
It's been a pleasure assisting you financing your home. On behalf of all the team may we wish you much happiness in your new home. We will be here should you need mortgage assistance in the future.
Thank you for your recommendation!
David and Georgina have been assisting with my mortgage application
David and Georgina have been assisting me with my mortgage application and their help and expertise was outstanding. They made the whole process stress free. I couldn’t ask for more. Definitely will use Censeo again. Highly recommend.
June 26, 2025
Unprompted review
Reply from Censeo Financial
Thank you very much for taking time to write this positive review of your Censeo experience.
We are delighted you found the help and expertise of David and Georgina was outstanding and that you would highly recommend Censeo.
It's been a please assisting you finance your home, we are here if you need mortgage assistance in the future. Wishing you much happiness in your new home.
Many thanks Censeo
Many thanks Melissa and Georgina from Censeo! You guided me through the mortgage process so efficiently, and made the experience effortless on my part. I could not have done it without you and I’m so grateful it was stress-free. I would definitely recommend Censeo.
June 20, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write your positive experience of Censeo.
It's great to read you found the service from Melissa and Georgina guided you through the mortgage process effortlessly.
We are delighted to have helped you and wish you much happiness in your new home. Please feel free to get in touch if you need any further mortgage assistance in the future.
Thank you for recommending Censeo - we appreciate this greatly!
Mortgage approval
Connie has been instrumental in us getting our mortgage approved we are very grateful for all her hard work patience and support. We are also grateful for the support given by Ruth in the final stages of the mortgage approval she was emailed us that the offer had been approved even though she was on annual leave. We would like to thank Connie and Ruth for their support and professionalism.
Gero & Sylwia.
June 24, 2025
Unprompted review
Reply from Censeo Financial
Thank you for fantastic feedback. We are delighted to read that you found Connie and Ruth supportive and professional. Our team try hard to go above and beyond to support our buyers and make it as easy and stress-free as possible,
We wish you much happiness in your new home and we will be here if you need mortgage assistance in the future.
Dwayne and Mercedes have been assisting…
Dwayne and Mercedes have been assisting me with my mortgage application and their help and expertise was outstanding. They made the whole process stress free. I couldn’t ask for more. Definitely will use Censeo again. Highly recommend.
June 18, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to write your positive experience of Censeo.
We are delighted to read that Dwayne and Mercedes made the whole process stress free.
We would be more than happy to assist you in the future and we wish you much happiness in your new home.
Ayesha and Jay were absolutely…
Ayesha and Jay were absolutely brilliant and made the process so easy/smooth for me as a first time buyer. I would highly recommend using Censeo as a mortgage broker, they were so helpful and so patient.
June 13, 2025
Unprompted review
Reply from Censeo Financial
Thank you for taking the time to share your experience of working with Ayesha and Jay. It's great to read you found them absolutely brilliant.
We are delighted that you would highly recommend using Censeo - Thank you.
We wish you much happiness in your new home and we will be here if you need mortgage assistance in the future.
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