My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would hi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... See more
Company replied
Very friendly and helpful answering any questions I had .All the staff we met were very friendly knew their products overall a very nice and relaxed experience. Would recommend other people to the C... See more
Company replied
Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away)... See more
Company replied
Company details
Written by the company
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4.9
Excellent
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our funeral plans at the Co op …
My wife and I made an appointment to discuss our funeral plans with Jayne at our local Co op funeral parlour. Jayne was very professional and put us at ease straight away we were offered tea or coffee and the whole experience was very relaxed as Jayne talked us through all of the details she is obviously very good at her job and we were very impressed with the whole experience
February 24, 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share such a lovely review.
We’re so pleased to hear that Jayne made you feel at ease and guided you through everything in a relaxed and professional way. Discussing funeral plans can be a sensitive and important conversation, so it’s great to know you felt comfortable and well supported throughout.
Thank you again for your feedback.
Take care,
Central Co-op Funeral Plans
Great on the March 2026
March 4, 2026
Reply from Central Co-op Funeral Plans
Thank you for your review.
We’re really pleased to hear you had a great experience. Your feedback is much appreciated and will be shared with the team. Thank you again for taking the time to leave a review.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for your kind review.
We’re really pleased to hear that you found the team friendly and helpful. Providing a supportive and reassuring experience is very important to us, so it’s great to know this came across. Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you very much for taking the time to leave such a lovely review.
We’re really pleased to hear that you experienced good customer service and friendly team. Providing a warm, supportive and professional service is very important to us, so it’s wonderful to know this came across during your visit.
Your feedback means a great deal to the team, and I will be sure to pass on your kind words.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your feedback.
We’re pleased to hear that everything was explained clearly and that you felt well informed throughout the process. Ensuring our funeral plans are fully understood and that people feel comfortable with their decisions is very important to us. Thank you again for your review.
Take care,
Central Co-op Funeral Plans
The meeting took about 45 min
The meeting took about 45 min
I had a extra copy of the plan for my daughter
Very helpfull advice
You need to know what you and find the plan to match
February 20, 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your feedback. We're pleased to hear that you found the meeting helpful and that the advice provided supported you in finding the right plan for your needs. We appreciate your review and are glad we could assist you.
Take care,
Central Co-op Funeral Plans
Reply from Central Co-op Funeral Plans
Thank you for taking the time to share your review. We’re really pleased to hear that you found the team super friendly and informative.
Providing clear guidance and a warm, supportive approach is very important to us, so it’s lovely to know that our colleagues made a positive impression during your visit. Your feedback will mean a lot to the team.
Thank you again for your kind words.
Take care,
Central Co-op Funeral Plans
The we spoke was pleasant andus at…
The we spoke was pleasant andus at ease.She explained everything very well,
February 19, 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to leave your kind review. We’re really pleased to hear that our Colleague made you feel at ease and explained everything clearly for you.
We understand that discussing funeral arrangements can be a very emotional and difficult time, so it’s incredibly important to us that families feel supported, reassured and well informed throughout the process. It’s lovely to know that our Colleague was able to provide that care and guidance for you.
Your feedback means a great deal to the team, and we truly appreciate you sharing your experience.
Take care,
Central Co-op Funeral Plans
The Lady who sorted my details out at…
The Lady who sorted my details out at Rubery Co op was very helpful and explained everything thoroughly with me
February 5, 2026
Reply from Central Co-op Funeral Plans
Thank you for taking the time to leave your kind review. We’re really pleased to hear that the Colleague at our Rubery funeral home was so helpful and took the time to explain everything clearly to you.
Arranging funeral plans can feel overwhelming, so it’s very important to us that families feel supported, informed and comfortable throughout the process. It’s lovely to know that our Colleague was able to provide that reassurance and guidance for you. Your feedback means a great deal to the team, and I will be sure to share your kind words with them.
Thank you again for your review.
Take care,
Central Co-op Funeral Plans
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.