I just bought 4 tires. They seems to be fine, new in the factory package, right model and without any visible problems. Delivery very fast. A couple of remarks though : - the tires have factory... See more
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The tires were of perfect quality and came rapidly. The site, however wasn't working so clear for me. Clear oversight of my order wasn't easy to find and contact felt not personal. If this would cha... See more
PLUS : good products, helpful website for finding the right tires, fast delivery and good prices. MINUS : returning of tires, 4 tires returned and only 2 credited
Online order all good. Price as well. However, the putting in contact with the garage could have been better.
Company details
About Centralepneus.lu
Written by the company
Depuis notre création en 2016, nous sommes devenus un acteur de premier plan sur le marché européen des pneus en ligne. Ce succès repose sur la confiance de nombreux professionnels et la préférence de centaines de milliers de consommateurs. Notre réputation s'appuie sur trois fondements : rigueur, excellence et des prix compétitifs.
Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.
Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.
Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.
Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.
Written by the company
Contact info
Luxembourg
- centralepneus.lu
4.4
Excellent
4K reviews
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Had a smooth experience
Had a smooth experience. Used multiple times. No problem. Used garage Quaresma for installation
October 15, 2025
fast delivery
October 24, 2025
The quality
October 10, 2025
Great experience
Great tires, great price. The delivery was done 2 days after their expected delivery period
October 22, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Would havé been Nice to receive notice…
Would havé been Nice to receive notice by sms of thé Time of delivery
October 16, 2025
Reply from Centralepneus.lu
Thank you for sharing your suggestion. Currently, our notifications are sent by email, but we appreciate your feedback and will certainly consider how we might improve our communication methods in the future. If you have any concerns about your current delivery or need further assistance, please feel free to open a support ticket so our team can help you promptly.
Good service 👍🏼
September 30, 2025
conform and delivered as scheduled
September 29, 2025
Quick delivery
September 20, 2025
Fast and easy Website.
October 4, 2025
Very helpful
September 19, 2025
Zero stars for after sales service
Next Update: Same procedure as last time. Quick response from Centralepneus: „The issue will be escalated internally.“ Ha, ha, ha … I am still sitting on the wrong tires waiting for my money. If they would solve issues as fast as they respond to trustpilot, everything would be perfect. Only bla bla. No serious actions. Update from last review: The customer service is still unbelievable bad. Centralepneus has delivered the wrong tires. Since weeks I am waiting that the tires are returned and that I‘ll get my money back. Ticket system is slow. Althought stated last time as a response to my complaint, no internal priorization of the issue … only marketing bla bla. I bought the missing tires meanwhile on a competitive platform.
October 3, 2025
Unprompted review
Reply from Centralepneus.lu
We’re sorry to hear that you’re still experiencing issues with your refund and that our ticket system hasn’t met your expectations. Your case has been escalated internally for a faster resolution. If you haven’t already, please open or update your ticket via your account so our after-sales team can address your concerns directly. We appreciate your feedback and are committed to making improvements.
I did not get the information I needed
September 27, 2025
Reply from Centralepneus.lu
We're sorry to hear that you haven't received the information you needed. To help you further, could you please open a ticket with our customer service? This will allow our team to provide you with a detailed assistance tailored to your inquiry. Thank you for your patience.
Everything was great 👍
September 23, 2025
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