Central Housing Group Reviews 438

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its outstanding service, highlighting the professionalism, efficiency, and helpfulness of the staff. Many people appreciate the seamless process of property management, with issues being resolved promptly and communication being clear and effective. However, some people were dissatisfied with specific issues, including delays in receiving postal keys, problems with property maintenance such as faulty boilers and damp conditions, and concerns regarding specific support requirements. A few customers also mentioned feeling let down by the team when problems arose.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professional, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start, absolutely no issues. They helped to get the property ready for rent even though some of the tasks were not their responsibility such as removing and then delivering white goods! Dur... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group is the best letting across England and Wales to my best knowledge. They hold a position of outstanding services across London Boroughs.Central Housing dealt with me for the past... See more

Company replied

Rated 5 out of 5 stars

We have been with Central Housing for nearly 20 years. have always received very professional service. Although rent might be less than market rates, the trouble free management makes up for it👏🏼�... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group have been a pleasure to work with over the years. The made the process of managing and renting my property very easy from the start. They worked with me to resolve all issue... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Property Management Company
  3. Real Estate Agency

Written by the company

Central Housing Group Ltd has been established and successfully trading since 2000. We are residential Letting and Management agents based in north London. We specialise in supplying local authorities with privately rented accommodation across London. We procure this accommodation from private sector landlords for letting on our ‘Guaranteed Rent’ scheme. We have over 19 years experience successfully acquiring and managing private rented accommodation and currently manage in excess of 400 properties. Key Benefits of our scheme:- • ‘Guaranteed Rent’ – Rental payments continue to landlords during void/empty periods; • A full management service for a low Annual Management fee; • No additional or hidden costs or fees; • No risk of any loss of rent or rent arrears to landlords; • We underwrite risk of tenant damage (all insurable risks excluded); • No council tax or utility bill liability for landlords during void periods; • Prompt and dependable electronic monthly payment of rent to landlords; • 1-5 year management agreements; • Regular property inspections, minimally bi-monthly; • No legal or court costs incurred by landlords for evictions; • Full maintenance service; • Guarantee to commence rental payments to new landlords within 1 week. We are currently seeking all sizes of unfurnished and furnished properties from studio flats to 4 bedroom properties, in the following London boroughs:- • Barking and Dagenham. • Barnet. • Brent. • Ealing. • Enfield. • Haringey. • Harrow. • Hillingdon. • Hounslow. • Newham. • Redbridge. • Waltham Forest. We are a well-established company with over 70 years combined management and staff experience in the property management sector. Experienced in both private rental and social housing, property maintenance and refurbishment. Central Housing Group Ltd are members of the ‘National Approved Lettings Scheme (NALS), UK Association of Lettings Agents (UKALA), London Landlord Accreditation Scheme (LLAS). One of our Directors is a Corporate Member of the Chartered Institute of Housing (MCIH) so you, as a landlord, can be sure of good practice and best advice. In addition we are members of ‘The Property Ombudsman Scheme’ (TPOS) for residential lettings and have attained ISO 9001 Certification for Quality Management and ISO14001 Certification for Environment. You are most welcome to contact us and we look forward to offering you a quality management service for your residential property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Jo and her team are the most nicest and…

Jo and her team are the most nicest and accommodating people I have ever met and dealt with. If I ever had a problem it was dealt with straight away and they are just genuinely lovely people. Thankyou so much!!

October 26, 2021
Central Housing Group logo

Reply from Central Housing Group

Thank you so much for your kind words.

We wish you every happiness in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

As we have been using Central Housing…

As we have been using Central Housing for our house rented and managed by them for quite a long time we have no problems as Romesh and all the team are professional people and honest and polite in answering all queries and quick in responding and resolving problems .
I would greatly recommend them .
Bhavsuta.

October 12, 2021
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for your review.

In uncertain times such as these, it is reassuring to know that that your rent will be paid on time every month & that there will be support and help from us whenever you need it.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 4 out of 5 stars

Very good service and always punctual…

Very good service and always punctual with rental payments

September 22, 2021
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Reply from Central Housing Group

Thank you.

We hope that good service and punctual rental payments would see us earn that 5th star! If there is anything that we can do better or if there is any improvement that we can make for you personally, please do contact me at jo@centralhousinggroup.com.

We want you to experience the best possible service at all times!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Central Housing Group are superb

Central Housing Group are a fantastic company. I’ve been with them for about 15 years and have never had a problem. They deal with issues immediately, at an appropriate standard for my flat and at a sensible price. Cannot recommend them highly enough.

September 16, 2021
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Reply from Central Housing Group

Thank you for your loyal custom and your kind words Ian.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Fantastic service

I contacted Ramesh via the Housing Group and he was extremely quick in responding back to me.
He was extremely professional and I an see why he is so AMAZING at what he does.
He kept contact when I was due to meet him and he made things seem very much as though nothing was a problem.
Thank you so much Ramesh for your care, thoughtfulness and empathy when dealing with me.

August 11, 2021
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Reply from Central Housing Group

Thank you Sonia.
From the very first contact you have with us, we aim to make letting your property a smooth process.
Romesh & Alex will guide you through the process of getting your property ready to let and then you will be assigned your own Property Manager who will look after everything from that point on. Your rent is paid on time every month, leaving you free to get on with other things without having to worry about your property.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Excellent service year after year

Another hassle free year with Central Housing. A truly professional service, with honest core values. Romesh and his team delivered exactly what was promised. Cannot fault them one bit. Thank you for your outstanding service.

July 30, 2021
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Reply from Central Housing Group

Thank you Rakesh.
We always strive to go the extra mile and I am pleased to see that we are doing just that for you.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Central housing group are the best…

Central housing group are the best agency I have dealt with. Staff are passionate about upholding the brand name. Staff are caring. They deal with issues promptly, and they go out their way to solve issues. Staff are always charismatic, I would definitely recommend them. Thank you from me and my family x

July 16, 2021
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Reply from Central Housing Group

Thank you so much for your lovely review.

We wish you and your family the very best and hope you are happy in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 4 out of 5 stars

Central housing group have always been…

Central housing group have always been great at managing my property. I’ve never had any concerns or issues whilst working with them.

July 6, 2021
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Reply from Central Housing Group

Thanks Philippa.

While it is always pleasing to receive such a lovely review, we will be working even harder to achieve a 5 star review next time!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Very good management

Very good management, well organised, a pleasure to be associated with

July 6, 2021
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Reply from Central Housing Group

Thanks Patrick, the pleasure is all ours.

We have enjoyed managing your property for over 20 years and look forward many more.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Thank you to Joe Colombo

Thank you to Joe Colombo, Alex Alexandrou, Lincoln and all the othe other staff for the great support and help provided by all members of the team. I really appreciate all service provided.
I wish everyone all the best. Ares Mikhail :)

June 1, 2021
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Reply from Central Housing Group

Thank you Ares.
We wish you every happiness in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Highly Recommended

After my initial meeting with Romesh i based my relationship on trust, true to his word,professionalism,comitment and comunication, he took hands on the project to help with refurbing the property and having all the necessary works and safety standards to be carried out accordingly. The property is now been let with a quick turn around from start to finish.

I would highly recommend CHG for any landlord who wish to have there property managed profesionally.

I would also like to thank CHG and specially to Romesh for his knowledge, experience and guidance.

Thanks again

Jay

June 1, 2021
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Reply from Central Housing Group

Thank you Jay.

We understand that your time is way too precious to be spent worrying about your property so we do our very best to make sure that you can sit back and relax, knowing that your property is in safe hands.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

I have let through CHG for 3 years now…

I have let through CHG for 3 years now and they have always provided and excellent level of communication and service.

May 24, 2021
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Reply from Central Housing Group

Thank you Jay.

We look forward to providing you with an excellent service for many more years to come.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

100% Service

Great, Friendly, Honest, service!!!

May 13, 2021
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Reply from Central Housing Group

Thanks Paul, we appreciate your feedback!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

My experience with the Central Housing…

My experience with the Central Housing Group has been brilliant. Communication is fantastic. They have taken the stress out of letting and ensure the landlord is paid on time and the tenants are comfortable. A very professional, trustworthy and reliable company and I highly recommend them.

May 10, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly , Helpful , Professional team.

I have been with them for over 10 years.
Romesh has got excellent team.

Well done!

April 29, 2021
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Reply from Central Housing Group

Thank you Mr. Kohli,

We think that we are the best at what we do and we are proud of that!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Never had a problem getting rent paid…

Never had a problem getting rent paid and always prompt and resourceful when dealing with property issues

April 27, 2021
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Reply from Central Housing Group

Thanks Aashil.

It must be so stressful having to worry about whether your tenant is going to pay their rent on time - if at all!

Our landlords can sit back and relax, knowing that their rent will be paid on time, every time.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Central Housing Group Ltd...truly best in class in property management

Central Housing Group Ltd is best in class in client support and property management.
They are trustworthy and reliable partner in landlord property management.

Very highly recommended any day.

Regards

Ray

April 27, 2021
Central Housing Group logo

Reply from Central Housing Group

Thanks Ray.

We are here to take the stress and worry out of managing your property, leaving you free to get on with things without worrying about costly evictions, repairs or chasing rent.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

This was excellent

April 15, 2021
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Reply from Central Housing Group

Thank you Roya.

We wish you every happiness in your new home and all the best for the future.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Everything Romesh said was true even though I didn't listen

Honestly, everything Romesh said was true. Wish I had listened to him and followed his advice 100% instead of thinking I knew better. This fella knows everything about renting to the council. He told me not to put Lino down and to tile the kitchen, guess what? Two years later after the Lino was perished we ended up tiling it. He told me a lot of stuff and absolutely everything he said came true, and it's only with hindsight that I can say this. I can't recommend him and his team highly enough. If you want a problem free rental go with Romesh.

April 6, 2021
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thanks Jean.

In 21 years there is not much that we have not encountered in property management and we share this knowledge with our highly valued landlords from the very start.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Brilliant service

From the start all the staff at central housing group have been exteremley helpful, in particular Romesh whom I cannot thank enough. After having a terrible experience with a tennant and an estate agent, Romesh with his knowledge, experience and helpful attitude arranged for all the repair works and got my property ready for new tennants. He removed all the stress out of a situation where I did not know where to start from. Without a doubt and hesitation I recommend central housing as a property managment company.

March 30, 2021
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Reply from Central Housing Group

Thank you Kadejah.

We strive to go the extra mile in everything that we do.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

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