OK just tedious with paperwork ,kept wanting the pension predicted by doing Gov .UK but that kept saying zero as too young
Company replied
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See what reviewers are saying
Amazing customer service with everyone I dealt with! The whole team made a daunting experience hassle and stress free! Would definitely recommend them.
Company replied
Jenny B is amazing.Very professional ensures you are 100 per cent aware of fees interest charges terms conditions and ensures you go through your credit akin to forensically.Jenny genuinely appears to... See more
Company replied
I have to say from start to finish the correspondence was very professional and extremely quick. As soon as information was required we knew straight away, meaning going forward we could move quick al... See more
Company replied
Company details
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service with everyone…
Amazing customer service with everyone I dealt with! The whole team made a daunting experience hassle and stress free! Would definitely recommend them.
June 4, 2026
Unprompted review
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
OK just tedious with paperwork ,kept…
OK just tedious with paperwork ,kept wanting the pension predicted by doing Gov .UK but that kept saying zero as too young
May 28, 2026
Unprompted review
Reply from Central Trust Limited
Thanks for your feedback, as a responsible lender, we need to ensure we have suitable evidence and collate the appropriate information needed to make an informed lending decision. We take on board your feedback and am glad outside of the paperwork you had a positive experience.
Made the whole process easy to navigate…
Made the whole process easy to navigate and I felt sure and safe with their service
April 21, 2026
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
Extremely good customer service
Customer service second to non, polite, helpful staff, do exactly what they say they will when they say they will, highly recommend.
April 15, 2026
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
Really straightforward and simple…
Really straightforward and simple process. Great company to deal with. Responsive, accurate and helpful. Would definitely recommend.
March 30, 2026
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
From start to finish everything went…
From start to finish everything went smoothly & very quickly.
March 26, 2026
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
Staff very helpful and informative
Staff very helpful and informative, regular communication, ensuring we understood as we went along with the process, would recommend the company.
March 13, 2026
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
It was very quick
It was very quick, easy, smooth and informative. Can't complain in any way at all. Great service.
March 17, 2026
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
Swift money
Very quick and seamless to get my hands on cash in a hurry, highly recommended.
March 16, 2026
Reply from Central Trust Limited
Amazing feedback, thanks for taking the time to respond to us. We are delighted you had a great experience!
After initial assessment they stoped…
After initial assessment they stoped replying on my emails. I secured loan with different company
February 2, 2026
Unprompted review
Reply from Central Trust Limited
Hello, Thanks for your feedback, i am really sorry you have had a poor experience. I can assure you your experience will be investigated and i apologise for the poor service you received.
Helpful and friendly guys on the…
Helpful and friendly guys on the telephone throughout process.
February 20, 2026
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
My experience was positive
My experience was positive, efficient, professional and friendly
February 12, 2026
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
It was a quick and easy process from…
It was a quick and easy process from start to finish. Staff very helpful
January 6, 2026
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Very satisfied
Very satisfied with the experience and contact throughout - sorting out a few issues before completion. Would recommend.
December 23, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent service and very supportive…
Excellent service and very supportive especially with a complex case. Highly recommended lender with great personnel.
December 18, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Very good experience and brilliant…
Very good experience and brilliant service by Jenny .we are very happy with there service
May 9, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
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