Your staff particularly Ines who I dealt with who was absolutely brilliant.professional,very pleasant and friendly manner.very non judgemental and easy to talk to.excellent in every way. Also found y... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From initial enquiry to release of funds 7 days. The team could not have made more sure I understood what I was undertaking and met my 2 specific needs in the product. Great service using the com... See more
Company replied
Hello everyone was very kind & very helpful. , explained everything very carefully, & was willing to go over things if I hadn’t remembered what they had said , & plenty of time to make decisions as it... See more
Company replied
Such a lovely bunch of people to deal with! They took so much time to ensure I understood everything and made all the financial aspects clear to me. At no point did I feel pressured or under any obl... See more
Company replied
Company details
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
327 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Great service
April 28, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Very helpful and professional…
Very helpful and professional throughout.
Looked at my needs and affordability.
May 2, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Smooth Transaction
Very helpful and made the whole experience very easy with no complicated terminology and very polite and friendly staff.
April 30, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
The team at central trust were…
The team at central trust were excellent I did not feel under pressure at any point, they listened to my needs without passing judgement, they explained the whole process in great detail & gave me ample time to consider & make a decision while still answering any queries I had a long the way. I can only say a massive thanks & would recommend central trust 100%
April 3, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Brilliant very quick and…
Brilliant very quick and efficient...made me feel so comfortable
March 14, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Grace and molly extreme helpful
March 14, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Great fast service
Great fast service, I was a bit nervous as my CR wasn’t great but they went through all my details and listened to me and made good judgement. I will use them again.
March 11, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Quick and efficient with details…
Quick and efficient with details explained well in the documentation. Friendly staff who made the process seamless.
March 10, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
The company was great from start to…
The company was great from start to finish gave me lots of helpful infomation
February 26, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Great service from Lauren at Central…
Great service from Lauren at Central trust. Easily sorted and lovely to deal with. I would Refer anyone to them to sort Mortgages, remortgage etc.
5 star service
February 25, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
What a easy company to work with
What a easy company to work with, very polite staff. Thank you
February 18, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Atrocious customer service and…
Atrocious customer service and extortionate rates
Borrowed 39000 4 years ago and redemption figure in 2025 is 42500. How ?
February 6, 2025
Unprompted review
Reply from Central Trust Limited
Hello, We are sorry you feel that way, I will get our manager to call you to give you the correct information regarding your account. Thank you.
Very helpful advisers
Very helpful advisers throughout. They made sure we understood absolutely everything and answered all our questions. Calls when it was convenient to us and no hard sales
February 5, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Very happy with Central Trust as they…
Very happy with Central Trust as they were very thorough and made sure I was aware of the impact of my borrowing, however there was a delay and lack off communication from the Solicitors that they instructed. Which lead to frustration from my self and the broker.
February 5, 2025
Reply from Central Trust Limited
Thanks for the honest feedback, we appreciate you taking the time to share this information with us and we will work on improving this area.
Quick Payment & Reliable Company
Jenny was lovely from start to finish, she answered all my questions and assisted where needed.
I would highly recommend CT as the payment was processed within a week.
Thanks once again.
February 3, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Excellent service highly recommended
Excellent service highly recommended special thanks to Jenny & Lauren
January 31, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Brilliant service from start to finish…
Brilliant service from start to finish with very polite and efficient staff who dealt with all our needs in Perfect fashion
January 28, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
no fuse nice and quick and simple fromn…
no fuse nice and quick and simple fromn start to finish
January 23, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
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