Your staff particularly Ines who I dealt with who was absolutely brilliant.professional,very pleasant and friendly manner.very non judgemental and easy to talk to.excellent in every way. Also found y... See more
Company replied
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Review summary
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Reviews shaping this summary
From initial enquiry to release of funds 7 days. The team could not have made more sure I understood what I was undertaking and met my 2 specific needs in the product. Great service using the com... See more
Company replied
Hello everyone was very kind & very helpful. , explained everything very carefully, & was willing to go over things if I hadn’t remembered what they had said , & plenty of time to make decisions as it... See more
Company replied
Such a lovely bunch of people to deal with! They took so much time to ensure I understood everything and made all the financial aspects clear to me. At no point did I feel pressured or under any obl... See more
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Company details
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
327 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Central Trust gave me an opportunity to…
Central Trust gave me an opportunity to take out my first mortgage when others wouldn’t and I will be forever grateful. On top of this, the service is excellent and extremely honest. Thank you.
January 10, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Nice to work with and all explained
Nice to work with and all explained, always updates and great with the app
December 16, 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Super, efficient and caring service!
Very attentive staff who were all pleasant, friendly and efficient. Everything was explained to me so I easily understood. I felt very looked after as a customer and am very grateful to you all!
December 13, 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Very helpfully and friendly
Very helpfully and friendly. Explained everything in detail from start to finish. Would recommend to anyone
December 6, 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Excellent Service
I dealt with both Josie Munro who completed my application and then Stephanie Bates. Both provided excellent service, kept me up to date and answered any questions I had. Both made the process stress free.
December 2, 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
I had a great and easy experience with…
I had a great and easy experience with central trust. Everything was well explained and hassle free.
November 25, 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
I started my journey with Natasha
I started my journey with Natasha , she took time to go through and understand what I wanted and needed , a wonderful professional , great communication throughout and eventually to other team members to process. All in all a great experience , with a great team
November 15, 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Jenny was was very help took us step by…
Jenny was was very help took us step by step on the process of our loan made us us feel comfortable through whole process. Thank you
November 14, 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Polite friendly staff
Polite friendly staff, clear easy to read documentation. Recommend 100%
November 1, 2024
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Very helpful and informative
Very helpful and informative. Great person to person contact and fully supportive. Would recommend as an upfront honest provider.
October 11, 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Made us feel welcome always kept in…
Made us feel welcome always kept in touch with and kept us informed
August 16, 2024
Reply from Central Trust Limited
Thanks for taking the time to complete this feedback, we really appreciate it!
Take too long to process, even though the broker said they work fast.
Take too long to process and although thorough checks are done, the level of detail Central Trust go into wasted days of processing the application. For example, asking me to break down £150 across three vehicles into road tax insurance and maintenance costs each month! I mentioned the garage was converted into a utility and suddenly had to go find my building regs, which I fortunately had to hand. None of this should have impacted the decision imo!
The initial illustration was £250 over 48 months for a £10k loan, however, on processing the broker said the best they could do was around £250 over 60 months - so charging an extra £3k over the initial illustration that entices you in.
July 31, 2024
Reply from Central Trust Limited
Thanks for your feedback, we pride ourselves on being a responsible lender and undertake the necessary steps to ensure that is the case. I am sorry that you felt the process took longer than you would have liked. your final point relating to your term would have been driven by your conversations with your broker as we did not advise on the product. thanks for taking the time to feedback to us, we appreciate it.
Great communication
July 15, 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Lovely team to deal with and while…
Lovely team to deal with and while initially it all seemed repetitive it was just more clarification than anything! Would recommend them
July 16, 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Natasha was very informative
Natasha was very informative, guiding me through the process with perfect clarity. Her knowledge of the industry and empathy allowed her to correctly assess and offer the right product for me. I would highly recommend Central Trust as a company and even more highly recommend Natasha.
July 15, 2024
Unprompted review
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Was able to get o good insurance quote…
Was able to get o good insurance quote for my old Peugeot 407, a price that I was able to afford, very pleased.
June 27, 2024
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