Cerberus Networks Reviews 156

Nevermind having the most unfriendly and useless costumer service.
The worst thing is that they'll tell you that you'll get the best internet FTTP . . . The thing is . You won't. I have my router in the middle of my house .

5G is only working once a week and I never get wi fi in my downstairs bedroom or in my upstairs bedroom.

On the other hand I can easily pick up signal from 3 different neighbors with 3 different providers .

In the garden I pick up signal from 7 routers and none of them is mine .

They also increased the price during my contract ...you know ...just because they know no one will bother taking them to court .
I won't even wait for the last 3 months of my contract to get rid of this useless company.

Stay away from this company.

You've been warned.

Nice people to deal with both in sales and support.

Product is as promised. Super fast broadband, excellent customer portal, customer service has thus far been good. It has been about 6 weeks, thus far no service disconnects and no dropoff in speeds. Consistent 300+ mb up, 30+ down, and low latencies (low single digit ms).

Some initial issues were dealt with quickly and were more associated with OpenReach.

Since the system started we have had no issues with bandwidth or stability; solid package all round.

Excellent service from start to finish. Quick response whenever contacted, weekly status updates on the project. Very helpful throughout. New service delivers consistent speed as promised.

Magnificent Team , fully connected team total personal guidance from the start to use of new our new set up
⭐️⭐️⭐️⭐️⭐️..

A breath of fresh air in the telecoms market. I cant believe this year we have lots more speed for the same money

Excellent, reliable service all round

I’ve just had fibre to the premises on demand installed after about 16 months
Cerberus have been okay but sometimes on the weekly update it seems to me they are talking about two different jobs most of the time and towards the end just as I was about to have the fibre installed the communication wasn’t the best

So far all is excellent. Delay in initial installation was caused by Open Reach who seem so pedestrian in their management’s approach to providing service to the end user. Aneta at Cerberus kept on top of things and pushed as much as she could which was very helpful. System up and running now. Delighted to have fibre broadband even though we live in the country.

Thanks to Bob - Can thoroughly recommend Bob at Cerberus Networks as he has always made the impossible happen and has always offered sensible and good solutions at a reasonable cost

Best ISP I’ve ever had, there is not one Speedtest I have done that dropped below the speed I’m paying, amazing.

Decent network but with a lot of hidden things if u don't scan your contract properly. Main gripe was the Crappy Zyxel Router that comes as standard when ordered, i spent so much time complaining about drops n disconnections till i smashed the router in frustration. I purchased a replacement TP-Link AC1750 & all has been smooth and perfect since! So if you are ordering with the Zyxel router, be prepared for drops and issues with it.

Also at the end of contract, there seems to be a termination fee to pay, all hidden in the tiny print of course. Anyone using this provider after going with more popular providers will be shocked with this charge, so be prepared!.

Cerberus has done well managing a slow and difficult FTTPod installation. I would recommend them even though the entire FTTP process is painful.

Efficient and excellent.

FTToD order, very happy with communications from Cerberus. I think over 9 months I only had a handful of missed updates. The updates they give are always a week or two behind, but thats clearly OpenReach giving them a delayed status update.
Connection speed good so far, brief conversions with tech support good. At this point(only a week or so after going live) I would certainly recommend them.

the connection seems to work well (2 weeks in) , communication leading up to the connection was poor