Error 404 not found Reviews 222

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with the service, including a lack of communication and unaddressed maintenance requests. People frequently struggled to get in contact with the company, experiencing long delays in responses to calls and emails, and often found their payments mishandled with incorrect charges or unfulfilled guarantees. Some people were satisfied with specific staff members, highlighting their empathy and responsiveness. However, a few other people also felt that the staff was unprofessional and that there was a high turnover, leading to inconsistencies in management and unresolved issues.

What people talk about most

Service

People report negative experiences with service, often expressing extreme dissatisfaction and frustration.... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers express dissatisfaction, citing... See more

Customer communications

Customers consistently report significant dissatisfaction with communication and contact. Reviewers... See more

Payment

Consumers find payment to be negative, with many reporting issues such as incorrect rental amounts,... See more

Response time

Clients share negative opinions on response times, with many reporting significant delays and a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We own a property and had Certainty Property as our agent. They are dishonest and have no idea what they are doing. The agent thought our place was rented when in fact it was vacant. They did not main... See more

Rated 1 out of 5 stars

Where to even begin with this company. A quick glance at their "5 star reviews" highlights they are bot farmed reviews. Lots of users from the US even though it's an Australian Real Estate comp... See more

Rated 1 out of 5 stars

Slow to review and respond to rental applications for our rental property. Charged us letting fee and inspection reports when they did not complete these services. Unprofessional real estate agent... See more


Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

222 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best managers ever!

These guys have been so good. I was paying twice as much before and the service is so much better. I can see everything I need online and I still have a dedicated property manager who does routine inspections, leasing etc. Much better model. Really happy and I've been telling all my friends.

August 28, 2020
Unprompted review
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Reply from Error 404 not found

Thanks Stevie! Great property management doesn't need to be synonymous with high fees and we're excited to hear that's the experience you've had with us. If you need anything please don't hesitate to reach out.

Thanks,
Certainty Property

Rated 5 out of 5 stars

Love the team

Love the team. I bought four investment properties over the years and just want the rent collected with minimum fuss. Had a tenant that was in arrears and they got them back up to speed. Really stoked. Communication is good too. Whenever something goes wrong they let me know. Not normally one to write reviews but these guys have been good.

August 27, 2020
Unprompted review
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Reply from Error 404 not found

Thanks Steve. We really love looking after your portfolio and am glad you've had an awesome experience with us. Sometimes chasing arrears can be a delicate process but it's always great to hear that we've got you a good outcome. If you need anything you know where to find us.

Thanks,
Certainty Property

Rated 1 out of 5 stars

Expect Harassment and abuse

Ive been personally harassed, threatened and abused by this agency. I hold no lease with them but they are attempting to blacklist me regardless.

Upon asking for clarification of claims of damage or rental arrears ive received such emails from their office including "Go away you psycho" "Please seek help you are unwell" "You are nuts, literally a pyscho" "Go away you oxygen theif".

The most unprofessional business ive ever encountered.

August 27, 2020
Rated 5 out of 5 stars

Highly recommend!

Very professional and knowledgeable team. Highly recommend for your rental property needs!

August 27, 2020
Unprompted review
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Reply from Error 404 not found

Thanks Camille! We appreciate the great feedback and you also being such a great client!

Rated 5 out of 5 stars

5 star service that is worth it!

Professional team and I highly recommend Certainty Property's services. Will absolutely use again!

August 25, 2020
Unprompted review
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Reply from Error 404 not found

Thank you! We appreciate the positive feedback and look forward to working with you for many years to come.

Rated 5 out of 5 stars

I lucked out choosing this agency…

I lucked out choosing this agency before COVID-19 hit. Their guarantee has made it a lot easier for me to manage my cash flow. Cameron has also been a pleasure to work with through out.

August 24, 2020
Unprompted review
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Reply from Error 404 not found

The luck is all ours having you as a customer!

Rated 5 out of 5 stars

Great staff, thank you!

Awesome team. Platform has been great. No fuss management. The less I hear from my property manager the better! Would definitely use again!!

August 21, 2020
Unprompted review
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Reply from Error 404 not found

Thank you - appreciate the positive feedback!

Rated 5 out of 5 stars

Excellent service!

The Certainty Property team has been an excellent choice. They are extremely professional, communicative and have honoured the rental guarantee when our property became vacant because of COVID.

July 22, 2020
Unprompted review
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Reply from Error 404 not found

Thanks Ed! We’re happy that our rent guarantee was of assistance to you during these tough times.

Rated 5 out of 5 stars

Impressive. Professional. Key to a smooth process

I have to say that I am very impressed with the service and professionalism provided by the team at Certainty Property. It was a smooth process from start to finish, from our first meeting with Cameron to signing the tenancy agreement with our tenants.

They were extremely pro-active in terms of finding me the RIGHT tenant for my property which was very important. Their communication was excellent and I was informed every step of the way.

They went above and beyond, even took the time to educate and go into details of landlords insurance with me. It's safe to say that my property is in very good hands.

I'd highly recommend them to other property owners that are looking for professional and hassle free property managing company.

January 31, 2020
Unprompted review
Rated 5 out of 5 stars

AMAZING

Really stoked with how my property has been managed. Couldn’t ask for more. The communication has been great, I’ve been kept updated every step of the way.

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Helpful and knowledgable

Certainty Property are helpful and knowledgeable in their service. They are easy to communicate with and understanding of your personal needs.

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Impeccable Service!

Cameron is an excellent operator, with a genuine interest in his clients and a willingness to always go above and beyond for them. I was really impressed with Certainty's service and the unique business model, which gave me great piece of mind. I'm continuing to use Certainty and will definitely do so in the future as my property portfolio grows.

October 13, 2019
Unprompted review
Rated 5 out of 5 stars

Five stars

Have had an excellent experience to date. They have taken all my needs into consideration. Five stars.

October 13, 2019
Unprompted review
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Reply from Error 404 not found

Thanks for the stellar review Heena!

Rated 5 out of 5 stars

Truly awesome management!

Have had an awesome experience with Certainty Property. They are taking lots of stress of me so I can focus on the really important things in business. Looking forward to having them managing my investment portfolio for years to come.

October 13, 2019
Unprompted review
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Reply from Error 404 not found

Thank you Robert. Great to have you onboard as a client.

Rated 5 out of 5 stars

Great service for a great price

Couldn't speak more highly of the team. We were being charged 5.5% and paying monthly admin fees, fees for routine inspections, new lease fees with our previous property manager. With Certainty Property we just pay a flat 3.9% and get much better service.

October 13, 2019
Unprompted review
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Reply from Error 404 not found

Thanks Cameron, we appreciate that you love our transparent pricing structure.

Rated 5 out of 5 stars

Super easy to deal with

Very pleased with the team at Certainty - their advice and attentiveness through the process was refreshing

September 17, 2019
Unprompted review
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Reply from Error 404 not found

Thank you for your kind words Calum, your positive feedback means a lot.

Rated 5 out of 5 stars

A great experience

A great experience. Finally a company that will step up and back their service with a rental guarantee.

September 16, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Have had an awesome experience with Certainty Property. They’ve been friendly and personable, and always honest. My property was vacant for less a week before a great tenant was found

September 16, 2019
Unprompted review

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