Error 404 not found Reviews 222

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with the service, including a lack of communication and unaddressed maintenance requests. People frequently struggled to get in contact with the company, experiencing long delays in responses to calls and emails, and often found their payments mishandled with incorrect charges or unfulfilled guarantees. Some people were satisfied with specific staff members, highlighting their empathy and responsiveness. However, a few other people also felt that the staff was unprofessional and that there was a high turnover, leading to inconsistencies in management and unresolved issues.

What people talk about most

Service

People report negative experiences with service, often expressing extreme dissatisfaction and frustration.... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers express dissatisfaction, citing... See more

Customer communications

Customers consistently report significant dissatisfaction with communication and contact. Reviewers... See more

Payment

Consumers find payment to be negative, with many reporting issues such as incorrect rental amounts,... See more

Response time

Clients share negative opinions on response times, with many reporting significant delays and a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We own a property and had Certainty Property as our agent. They are dishonest and have no idea what they are doing. The agent thought our place was rented when in fact it was vacant. They did not main... See more

Rated 1 out of 5 stars

Where to even begin with this company. A quick glance at their "5 star reviews" highlights they are bot farmed reviews. Lots of users from the US even though it's an Australian Real Estate comp... See more

Rated 1 out of 5 stars

Slow to review and respond to rental applications for our rental property. Charged us letting fee and inspection reports when they did not complete these services. Unprofessional real estate agent... See more


Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and integrous company: No games

I was initially skeptical when I learned about Certainty Property and its guaranteed rental program. Apart from Australia's DHA, there's no other company I know of that has the program. But I gave the 2 ex-bankers who own the company a ring. From the get-go, they were informative and decisive. I worked with a number of rental property management companies in the past where onboarding of renters took up to 3-4 weeks. Certainty Property took over my apartment and onboarded a quality tenant with increased rent in 1 week. I was also impressed with how they pivoted their model during COVID. Rental is now paid on time every week instead. It took me one year to write this review. I wanted to measure their performance. My verdict: Excellent and integrous company. There are no games with Simon and Cameron. No investor has time for that. I won't change management companies because of it.

November 16, 2020
Unprompted review
Rated 5 out of 5 stars

I would like to thank Cameron & Simon…

I would like to thank Cameron & Simon and their team, they have been very helpful, professional and honest, I didn't even notice when the tenant rental fallen in arrears, the team acts so quickly and pay me the rent on-time. I greatly appreciated. I know my properties are in safe hands under Certainty Property management. Thank you so much!

November 3, 2020
Rated 5 out of 5 stars

Thanks Cameron and the team!

I haven’t looked back since working with the great team at Certainty. They are very professional and attentive to all my needs. Highly recommend them!

October 26, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thank you Glen. We appreciate your positive review and feedback.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Fantastic!!!!!

Fantastic, Fantastic, Fantastic! Love you're work gentlemen!

October 15, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thank you Olivia. If you need anything you know where to find us!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Cameron and the whole team were very…

Cameron and the whole team were very transparent from the beginning on and made working with them incredible easy and productive. I wish I would’ve found them earlier to support me. Excellent service which I can recommend to every landlord.

October 14, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thank you Robert. Appreciate the positive feedback!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Perfect Service

Really stoked with the service I have received. Whenever I have a question it gets answered straight away. I had a tenant who was constantly behind in their rent. Nothing major but consistently behind. I engaged Certainty Property and straight away my tenant was brought up to speed and hasn't been late since.

October 1, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thank you for the kind words Mikee!

Warm regards,
Certainty Property

Rated 5 out of 5 stars

Cameron built trust with us immediately…

Cameron built trust with us immediately when he accompanied me to a potentially awkward situation with former tenants. This was really valued by me/us. He has maintained out trust, we have a much-needed secure two year lease and everything is looking good!

September 13, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thanks Patrick! We're looking forward to managing your property over the coming years. If you need anything you know where to find us!

Kind regards,
Certainty Property

Rated 5 out of 5 stars

Have just switched over four properties…

Have just switched over four properties that were previously being managed by different agencies in different states. Has been a VERY smooth handover and has been handled very well. Really impressed. Will have to see how the ongoing management goes but so far so good.

September 11, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thanks Alex - we appreciate the kind words. Changing property manager can be a stressful experience so we're glad we have been able to assist and make the process as stress-free as possible for you.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

The Certainty property team have been…

The Certainty property team have been managing my apartment for over 6 months now. Always such a smooth process with tenant communication through them and superior service in general.

5/5 - Would Recommend!

September 6, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thanks James! We love having you as a client and will continue to provide an exceptional property management experience for you. If you need anything you know where to find us.

Thanks,
Certainty Property

Rated 5 out of 5 stars

The Best I've Dealt With

I have 30 years experience in and around property and these guys are the most responsive, communicative property managers I have ever dealt with. They now get all my business and referrals and I wouldn't hesitate to recommend them to family and friends.

September 5, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thanks Frank!

Cheers,
Certainty Property

Rated 5 out of 5 stars

I have dealt exclusively with their Qld…

I have dealt exclusively with their Qld property manager and have found her to be excellent. She is always polite and only too willing to offer assistance and advice. I have nothing but praise for this hard working group of people. They are passionate about their business and offer services 2nd to none.

September 3, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thanks Janette. If you need anything or we can assist further in any way please don't hesitate to reach out.

Kind regards,
Certainty Property

Rated 5 out of 5 stars

These guys are the real deal

These guys are the real deal! I haven’t seen anyone else put their money where their mouth is like Certainty Property. They walk the walk. Keep it up :)

August 31, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thanks Oliver - we take property management seriously and unlike other agencies back ourselves with our rent guarantee. Appreciate the kind words and we look forward to managing your investment property for many years to come.

Thanks,
Certainty Property

Rated 5 out of 5 stars

Highly recommend

Very knowledgeable team. They have responded to any queries I have raised and are always just a phone call away. Highly recommend for your property needs!

August 30, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Appreciate the kind words Andrew. As you've mentioned if you need anything further we're just a phone call away and you know where to reach us.

Thanks,
Certainty Property

Rated 5 out of 5 stars

Have been quite worried with Covid-19…

Have been quite worried with Covid-19 impact on our rental properties but the team at Certainty have definitely lived up to their name and had my back throughout this period. Very much appreciate it!

August 28, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thanks Treyy. COVID-19 has definitely had a tough impact on the rental market but we're glad we've been able to assist. If you need anything further please don't hesitate to reach out to us and we'll assist.

Thanks,
Certainty Property

Rated 5 out of 5 stars

Highly recommend

Highly recommend. The whole process was completely stress free. Cameron was professional and extremely helpful.

August 28, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thanks Gina! Appreciate the kind words. If you need anything feel free to reach out and we'll happily assist.

Cheers,
Certainty Property

Rated 5 out of 5 stars

Very professional and a pleasure to…

Very professional and a pleasure to deal with. No problems at all.

August 28, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thanks Paul we're glad you've had a positive experience to date. If you need anything please don't hesitate to reach out and we'll happily assist.

Thanks,
Certainty Property

Rated 5 out of 5 stars

My property manager has been really…

My property manager has been really responsive. We had a few issues with tenants not paying rent on time with our old manager and these have now been resolved with Certainty Property. Couldn't speak more highly of them

August 28, 2020
Unprompted review
Error 404 not found logo

Reply from Error 404 not found

Thanks Kej! We appreciate the kind words. If you need anything further please don't hesitate to reach out and a member of our team will happily assist.

Kind regards,
Certainty Property

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look