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Heating Services Certas Energy Reviews 

309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the service provided by the skilled heating engineers, who always arrive on time and work efficiently to resolve any urgent heating problems. Clients are deeply appreciative of the friendly and polite staff members who take extra time to thoroughly explain every maintenance step clearly while keeping work areas completely clean and tidy. Some reviewers were not happy with communication issues and felt that automated customer support responses regarding scheduling and follow-ups lacked proper accountability when unexpected issues arose. People also mentioned coordination difficulties and unupdated details that made getting timely updates frustrating.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting punctual and efficient engineer... See more

Staff

Clients share positive opinions on staff, frequently praising engineers for their friendly, polite, and... See more

Customer service

People report positive experiences with customer service, highlighting warm, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jake Winter came on an emergency call out to fix our oil boiler then luckily soon after to service it. He was really helpful and did a really great job. Excellent work . Polite friendly and efficient... See more

Company replied

Rated 5 out of 5 stars

We had our boiler serviced by Mark Armstrong today. He has been maintaining our boiler for many years and as always was polite, efficient and informative. Before we first met Mark we were told we need... See more

Company replied

Rated 5 out of 5 stars

Phil Cooke telephoned to advise estimated time of arrival and arrived on time. He was polite, pleasant, cheerful and informative. He explained the function of the part he was renewing and showed me... See more

Company replied

Rated 5 out of 5 stars

Oil boilers are complex beasts and need a good engineer who is thorough and detailed. Mark Armstrong of Certas has been servicing our boiler for many years. He is a superb engineer and combines his ex... See more

Company replied


Company details

  1. Boiler and Heating Service

Written by the company

From boiler maintenance and fuel monitoring to tanks and more, it’s safe to say we know a thing or two about looking after your heating needs.​ ​ When you choose Certas Energy Heating Services you choose:​ • Reliable, speedy, local service​ • Lovely OFTEC-registered engineers ​ • A vast stock of reputable parts with 12-month guarantees​ • FREE carbon monoxide checks ​ • Top quality replacement boilers from Worcester Bosch and Grant UK​ • Monday to Friday support​


Contact info

4.8

Excellent

TrustScore 5 out of 5

309 reviews

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4.8

All reviews

(309)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Raymond yet again provided a first…

Raymond yet again provided a first class service. Very thorough and very easy to deal with. Thank you!

August 28, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Sharon,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Mark Armstrong came today to service…

Mark Armstrong came today to service our boiler, absolutely charming gentleman and very thorough .
Explained everything very clearly about what he had done
Very welcome to come back again

August 27, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good afternoon Madeline- Thank you for taking your time to leave your 5* review, regarding your recent experience. Kind regards, Certas Energy

Rated 5 out of 5 stars

Quality work at a fair price

I've been using Certas for my oil boiler annual service for 3 years now. It's been Gareth Thomas each time and he's really friendly and helpful but most importantly he is very experienced and knows what he is doing. I can highly recommend and the price has always been good.

August 27, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good afternoon Barry - Thank you for taking your time to leave your 5* review, we are really pleased to hear you are happy with your recent boiler service. Kind regards, Certas Energy

Rated 5 out of 5 stars

Annual service carried out by Craig…

Annual service carried out by Craig Vecchi in a professional and pleasant manner. As always Craig is a clean and efficient worker, always a pleasure to see him.

August 27, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good afternoon David - Thank you for taking your time to leave your 5* review, we are glad to hear you are pleased with your recent boiler service. Kind regards, Certas Energy

Rated 5 out of 5 stars

Great Engineer Mark Armstrong.

Great Engineer Mark Armstrong.
Worked hard, Knew his stuff and taught me how to look after my boiler properly. Had all the correct parts needed with him and was professional with high standards. The backup you need in the countryside on oil. Thanks Doug.

August 18, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good afternoon Doug - thank you for taking your time to leave your 5* review, regarding your recent experience. Kind regards, Certas Energy

Rated 5 out of 5 stars

Problem quickly detected & replacement…

Problem quickly detected & replacement parts supplied & fitted by
Jake Winter .

August 22, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Afternoon Angela - Thank you for taking your time to leave your positive review. Kind regards, Certas Energy

Rated 5 out of 5 stars

Very happy with my engineer Mark…

Very happy with my engineer Mark Armstrong
He completed my service in good time and explained what was required and needed also checked my oil tank for water which he’s never been done before
All in all a great job done

August 21, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good afternoon Arthur - Thank you for taking your time to leave your review. We are glad to hear you had a positive experience. Kind regards, Certas Energy

Rated 5 out of 5 stars

Boiler Service

I’m very happy with the Engineer Kevin Forsyth who carried out the service to my Stanley Boiler. He did a thorough job and explained clearly why a few repairs/ small parts replacements were needed. Easy going and friendly man who was confident and knowledgeable.

August 21, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good afternoon Gwen - Thank you for taking your time to leave your 5* review, regarding your recent boiler service. Kind regards, Certas Energy

Rated 5 out of 5 stars

Clear communication

Clear communication, on time and helpful with information.

August 18, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good afternoon - thank you for your 5* review. Kind regards, Certas Energy

Rated 4 out of 5 stars

Craig Vecchi did a great job

Craig Vecchi did a great job, as usual. Would have been 5* if the office had sent me a reminder.

August 20, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good afternoon - Thank you for taking your time to leave your review. So sorry to hear this, please be assured your feedback has been passed over to the relevant department. Kind regards, Certas Energy

Rated 5 out of 5 stars

Perfect boiler service

Mark Armstrong was on time, thorough, enthusiastic about his job and personable. Explained everything in language we could understand and a tidy job on our oil boiler. No complaints whatsoever.

August 20, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Afternoon Michael - Thank you for taking your time to leave your positive review, we are glad to hear your experience was positive. Kind regards, Certas Energy

Rated 5 out of 5 stars

Great service from Craig Vechi who is…


Great service from Craig Vechi who is such credit to your company.
Not only a good service but engages so well with the client particularly with a rambling and talkative pensioner like myself.

Thanks

August 19, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Jim,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Sam

Rated 5 out of 5 stars

Booked certas via boilerjuice

Booked certas via boilerjuice . Engineer Steve Novis was very efficient, answered all my queries happily and serviced parts that had been ignored by previous companies. Neat and tidy.
Friendly and knowledgeable

August 19, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Geoff,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Excellent service

Another efficient service by Craig Vecchi. 👍 Thanks

August 17, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Nick,
Thank you for taking the time to leave this lovely review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Excellent work Jake

Fantastic work carried out by Jake, as always, totally put my elderly mother at ease, from coming out to the boiler and fixing it when it had broken down to servicing it, all work professionally carried out. Jake is a credit to your company.

July 2, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Sarah,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Thank you Riki Urquhart!!

Once again the problem was fixed on our boiler with great knowledge from our engineer Riki Urquhart… great job!!

August 15, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Trevor,
Thank you for your feedback; it’s much appreciated and great to hear.
With kind regards
Sam

Rated 5 out of 5 stars

Jeremy Collins

Jeremy Collins, the engineer, has serviced my mothers boiler for many years and is always professional, efficient and pleasant 😊

August 13, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Sonja,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Annual service completed just as expected

Riki Urquhart arrived at predicted time. Carried out annual service with no problems and no mess.

August 14, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello DJ,
Thank you for your feedback; it’s much appreciated and great to hear.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Exceptional service

Always an incredible service from Mark Armstrong. Highly qualified professional whose knowledge of boilers and heating systems is second to none. Wouldn’t go anywhere else.

August 13, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Daniel,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Sam

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