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Heating Services Certas Energy Reviews 

309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the service provided by the skilled heating engineers, who always arrive on time and work efficiently to resolve any urgent heating problems. Clients are deeply appreciative of the friendly and polite staff members who take extra time to thoroughly explain every maintenance step clearly while keeping work areas completely clean and tidy. Some reviewers were not happy with communication issues and felt that automated customer support responses regarding scheduling and follow-ups lacked proper accountability when unexpected issues arose. People also mentioned coordination difficulties and unupdated details that made getting timely updates frustrating.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting punctual and efficient engineer... See more

Staff

Clients share positive opinions on staff, frequently praising engineers for their friendly, polite, and... See more

Customer service

People report positive experiences with customer service, highlighting warm, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jake Winter came on an emergency call out to fix our oil boiler then luckily soon after to service it. He was really helpful and did a really great job. Excellent work . Polite friendly and efficient... See more

Company replied

Rated 5 out of 5 stars

We had our boiler serviced by Mark Armstrong today. He has been maintaining our boiler for many years and as always was polite, efficient and informative. Before we first met Mark we were told we need... See more

Company replied

Rated 5 out of 5 stars

Phil Cooke telephoned to advise estimated time of arrival and arrived on time. He was polite, pleasant, cheerful and informative. He explained the function of the part he was renewing and showed me... See more

Company replied

Rated 5 out of 5 stars

Oil boilers are complex beasts and need a good engineer who is thorough and detailed. Mark Armstrong of Certas has been servicing our boiler for many years. He is a superb engineer and combines his ex... See more

Company replied


Company details

  1. Boiler and Heating Service

Written by the company

From boiler maintenance and fuel monitoring to tanks and more, it’s safe to say we know a thing or two about looking after your heating needs.​ ​ When you choose Certas Energy Heating Services you choose:​ • Reliable, speedy, local service​ • Lovely OFTEC-registered engineers ​ • A vast stock of reputable parts with 12-month guarantees​ • FREE carbon monoxide checks ​ • Top quality replacement boilers from Worcester Bosch and Grant UK​ • Monday to Friday support​


Contact info

4.8

Excellent

TrustScore 5 out of 5

309 reviews

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4.8

All reviews

(309)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. It’s like seeing an old family friend when Mark visits now!

September 10, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Beverly,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Richard,the engineer was excellent

Richard,the engineer was excellent. Both in the way he serviced the boiler and sharing his knowledge.

September 4, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Paul,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Job well done. Thank you

Gareth turned up on time his usual cheerful self.
Talked him through my problem and he fixed it and showed me what to do if it happened again. Then got on and did the annual service.
Gareth has been servicing my boiler for 16 years and has always looked after us well.
No hesitation in recommending him to anybody. He is always happy and helpful

September 9, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Tim,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Very thorough, polite and knowledgeable

Very thorough , knowledgeable and helpful.
Professional, tidy and could help with all problems.
Polite and cheerful. Would recommend highly Gareth
for a boiler service.

September 5, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Moya,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Great continuity

Always a great service. Easy to book a time convenient to me. I see the same engineer every year (Ronnie Brown) which is great for continuity.

September 8, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Mrs Howie,
Thank you for taking the time to leave this lovely review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Stephen was absolutely fantastic

Stephen was absolutely fantastic. He arrived punctually, which immediately set a professional tone. His expertise was evident throughout the job—he worked efficiently, explained everything clearly, and ensured all safety checks were thoroughly completed. Stephen was courteous, tidy, and respectful of the space, leaving everything clean and in perfect working order.

It’s rare to find someone so reliable and knowledgeable. I wouldn’t hesitate to recommend Stephen to anyone in need of a trustworthy and skilled gas engineer. A true professional!

I have booked Certas for all my Oil Boiler needs going forwards in particular I have asked that Stephen attends.

September 8, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Younes,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are so happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Boiler Service

Phillip Davey was my engineer and he came out for my annual service he was very professional and informative! He suggested I needed a replacement and was helpful in arranging that and is very thorough and friendly ensuring all my questions were answered! Highly recommend

September 5, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Ann,
Thank you for your lovely feedback. We're pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Clean and competent

Mark Armstrong has been serving our boiler for as long as we can remember. His thoroughness must have contributed to its longevity- it is nearly 30 years old. He respects our house as if it were his own and is always cheerful and chatty.

September 3, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Jane,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Super service from Riki

Super service from Riki. Very friendly and efficient.

September 5, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Anita,
Thank you for taking the time to leave this lovely review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Raymond Stewart arrived on time

Raymond Stewart arrived on time, friendly welcome. Listened attentively to an issue ive i had with a radiator first then carried out the service. Great local engineer

September 5, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Lorna,
Thank you for your lovely feedback. We're pleased to hear that your experience was positive.
With kind regards
Sam

Rated 5 out of 5 stars

Had my Boiler serviced by Jake Winter…

Had my Boiler serviced by Jake Winter today . Rang before he came .
He was very respectful towards my house even removing his shoes when he crossed the carpet .
He informed me what was wrong and what needed to be done in the future and right now . Spent a hour .
He was polite and informative.

September 4, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello John,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Experienced engineer we’ve known for…

Experienced engineer we’ve known for many years. Always good service, feedback and advice.

September 3, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello David,
Thank you for your lovely feedback. We're pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

We moved into our house two years ago…

We moved into our house two years ago and Mark Armstong came highly recommended to us by the previous owners. He continues to service our boiler and is efficient, punctual and provides a professional and friendly service. Thank you Mark!

September 2, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Kasumi,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Boiler Service.

Annual boiler service carried out by Mark Airey. Arrived on time. Very happy with excellent job completed.

September 2, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello M J S,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

MARK Armstrong

Their engineer is very experienced friendly courteous i have had the boiler serviced by Mark for the last 10 years and always have the greatest confidence in him

September 1, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Mark Armstrong has been looking after…

Mark Armstrong has been looking after my boiler for the best part of the last decade, I always request him and he never lets me down! Totally professional he is a credit to Certas.

September 1, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Steve,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Very satisfied

First time I've used Certas for boiler servicing. Good service: friendly and knowledgeable engineer Gareth arrived promptly and completed the job in good time. Refreshing to meet someone who clearly enjoys their job! Probably more expensive than a local boy, but reliable and thus definitely recommended.

August 27, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Peter,
Thank you for your lovely feedback. We're pleased to hear that your experience was positive.
With kind regards
Sam

Rated 5 out of 5 stars

The engineer Jake Winter Excellent!…

The engineer Jake Winter was very polite and efficient.

August 30, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Mrs Johnstone,
Thank you for your feedback; it’s much appreciated and great to hear.
With kind regards
Sam

Rated 5 out of 5 stars

Boiler Service

Prompt, friendly, efficient, clean, everything you would want from a boiler servicing. If Mark Armstrong is an example of the Certas Boiler Team they are seriously well represented.

August 29, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Graham,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Sam

Rated 5 out of 5 stars

Reaarranged at short notice

Reaarranged at short notice. Engineer Mark Armstrong came, as good humoured as always. Quick efficient

August 29, 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello David,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

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