An update: l was able to finally contact the business and after sone pressure, which l do not feel l should of had to do l recieved a refund for the following 2 months, l paid for the first initia... See more
Company replied
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See what reviewers are saying
Initially thought it was free but was I willing to pay 50 cent .Now I’ve been made aware that after paying 50 cent people are getting monthly charges . I immediately went to Unsubscribe section where... See more
Company replied
Very well prepared iq examination test . It made me think a lot ,critical questions have been asked as well as analysis based questions have been given so test our iq .
Company replied
Good concept, not sure how credible it is. Listen, all the people crying over being charged £39.90 when they claim they didn't sign up for that. There's literally a tick box that says "confirm that I... See more
Company replied
Company details
Written by the company
Our website offers various IQ tests designed by competent researchers. Each test is developed to assess specific cognitive skills such as verbal abilities, mathematical comprehension, visual capabilities, short-term memory, pattern recognition, analytical thinking, and spatial orientation. Our IQ tests are constantly updated and adjusted to maintain optimal accuracy and validity.
Contact info
United Kingdom
- certified-iq.com
3.4
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid
Scammers.
After initial payment of £0.50 for the test, they proceeded taking £39.90 out of my account without any authorisation. Then their CS claimed that the "offer" was for £0.50 for 48 hrs only then £39.90 per month. Daylight robbery, avoid like a plague.
Update : Refunded,but was not straight forward. Still avoid.
March 12, 2024
Unprompted review
Reply from Certified Iq
Hello LemonMarzipan,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Fraudulent website
Fraudulent website. Do not use. Will charge you £39.90 without telling you. On the payment page it does not say it's a subscription.
March 6, 2024
Unprompted review
Reply from Certified Iq
Hello Pico,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
I emailed you about my issue and you…
I emailed you about my issue and you didn’t respond. I did not receive any certificate or report of the test. You then charge me £39.90 for a subscription service that you don’t clearly state on your website.
I called to resolve the issue and get a refund and you hang up on me.
What you are doing is theft and fraudulent.
Your website is not clear what you are actually offering and for what price.
You are not transparent and you are misleading your customers about the cost of your service by being vague and ambiguous.
Your positive reviews are fake and eventually your scam will be found out for what it is. You have one person on your team taking calls and pretending to consult with other colleagues. It’s an absolute farce.
March 12, 2024
Unprompted review
Reply from Certified Iq
Hello Oyintare Kagbala,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Took £39.90 from my account after…
Took £39.90 from my account after taking 50p test. If you cancel subscription within 14 days you are entitled to a refund.
It states it on there website:
10. waiver of the legal right of withdrawal - cancellation and refund of a subscription
“No request for a refund of a Subscription will be permitted if received after the expiration of fourteen (14) days from the first Subscription to the Services.”
“All requests for refunds prior to the fourteen (14) day expiration period may be made by telephone or email to our customer support department. Customer Support will respond within 48 hours, and refunds will be processed within 72 hours.”
But they try to tell you that they can’t issue you a refund hoping you’ll believe them and go away. I’m still trying to get my my back after emailing and ring them
March 4, 2024
Unprompted review
Reply from Certified Iq
Hello Josh Nash,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
A big scam
A big scam. They would charge you 40 pounds without any notice. A scam company
March 9, 2024
Unprompted review
Reply from Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Forces you into a subscription, but doesn't tell you
I only wanted a one of IQ test for 50p which I thought could be fun so i gave it ago, then a few days later it charged me nearly £40 for a subscription which I didn't agree too and is a total ripoff! Shady, scummy website, avoid!
Edit: Asked for a refund and they have refused such a disgusting website, shame on them, scamming people! It say its advertised for a 48h trial period but it isn't. AVOID AVOID AVOD!
March 11, 2024
Unprompted review
Reply from Certified Iq
Hello David Mathew,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
SCAM ALERT!
SCAM ALERT!! They make you believe you are paying a one time £0.50P fee to download your certificate but then ended up taking £40 out of your account within two days without any prior information. Their customer support is very rude. they will just tell you that it was your fault you didnt read the whole t&c. they are not there on any socila media that you can contact them.
March 9, 2024
Unprompted review
Reply from Certified Iq
Hello Kuldeep Singh Sodha,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
subscription
I, like others have been charged £39.90for a subscription I did not buy. I did 1 test which charged me £0.50 but after that they charged me £39.90 again.
I did not signup to this. I don't know how they can just charge me without setting up my account? I have emailed the contact to see if they will refund me. If I do I will update this review
March 8, 2024
Unprompted review
Reply from Certified Iq
Hello ROHITH Jude,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Misleading!
I recently had an extremely disappointing experience with Certified IQ, which I feel compelled to share as a warning to others. Initially, they charged a nominal fee of 50p for an IQ test, which seemed reasonable. However, without any clear warning or consent, an additional £39.50 was withdrawn from my account two days later. This lack of transparency and misleading billing practice is unacceptable and reflects poorly on their business ethics.
Furthermore, the quality and accuracy of the IQ test offered are highly questionable. Having previously scored 115 on the Mensa IQ test, the score of 132 provided by this site was surprisingly inflated, casting serious doubts on their testing standards and credibility.
To make matters worse, when I reached out to their customer service for clarification, the response was rudely dismissive, indicating a troubling level of unprofessionalism and a lack of concern for customer satisfaction or feedback.
This experience has been nothing short of a scam, designed to exploit and mislead users. I urge everyone to steer clear of this service and seek out more reputable and transparent options for IQ testing. It’s disheartening to see such predatory practices in what should be a field of intellectual development and self-assessment. Please, do not fall victim to this deceitful scheme.
March 1, 2024
Unprompted review
Reply from Certified Iq
Hello Adam Ghani,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
WARNING
WARNING: Avoid Certified IQ at all costs! They lure you in with a 50p test then stealthily rob £39 from your account with zero warnings. Their IQ test is a joke—wildly inaccurate and completely unreliable compared to reputable tests. Their customer service? A disgrace. Rude, dismissive, and clearly accustomed to scam complaints. This isn’t a business; it’s a daylight robbery masquerading as a service. They prey on your curiosity and leave you out of pocket. Absolute scam. Stay away and save your money!
March 5, 2024
Unprompted review
Reply from Certified Iq
Hello Alicia O'Brien,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Got charged with £39.50
Got charged with £39.50, after a few days of doing the test. Contacted both email and phone customer service. Phone customer service told me that they cancelled my subscription and forwarded my refund request to the appropriate department.
Will update if i receive my refund.
(15/03/24) Update: they contacted me through trustpilot asking for reference and email, but once I've sent it, they haven't contacted me back. Still haven't received my refund.
March 1, 2024
Unprompted review
Reply from Certified Iq
Hello Ali,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Reply from Certified Iq
Hello Harvy Gill,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Never subscribed but got charged for a month.
Paid £0.50 for a test, never subscribed to anything and got charged £39.90.
No email reminding you of the payment, no email saying you were subscribed, nothing.
I called them and said they can’t refund it, emailed them and no reply.
I’ve seen reviews from people getting a refund so I know it’s possible, not as the person on the phone said and hang out without giving me time to speak.
March 4, 2024
Unprompted review
Reply from Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Reply from Certified Iq
Hello Gracel,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
I paid 50p for a personality test which…
I paid 50p for a personality test which was great but was then charged a £39.90 subscription fee. I was never given an option to set up and account or agree to start a subscription. Have asked for a refund and will change review if I receive one
February 23, 2024
Unprompted review
Reply from Certified Iq
Hello ADAM MARTIN,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
SCAM SCAM SCAM
SCAM SCAM SCAM
You do there IQ test then it gives you an option to download the certificate for 50p normally £5 but then 2 days later they take £39.50 from your account even though you have not agreed to a subscription, You get no login details for your so-called account and no email sent to confirm you have setup a subscription and you speak to there call helpline and they just say you have a subscription and they will direct you to there website to check the t+c. They ignore emails so even if you have subscribed there's no way to cancel it. SCAM SCAM SCAM
February 28, 2024
Unprompted review
Reply from Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
They took my money
I'm writing to address an issue regarding an unauthorized charge of £39.90 for a subscription that I did not purchase. Initially, I only intended to complete one test, which charged me £0.50. However, I was surprised to find an additional charge of £39.90 afterward. This situation has left me feeling deeply disappointed and frustrated. The £39.90 holds significant value for me, and its unauthorized deduction has caused me emotional distress. I kindly request immediate action to rectify this matter and a prompt refund for the unauthorized charge. Thank you for your attention to this issue.
Update I have sent the issue to you guys like 2 days ago and you have yet to reply, so what now 🤨?
February 17, 2024
Unprompted review
Reply from Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Scam
Only show £0.5 pence on your screen for your first test result, did not show anything about subscription along with it.
you will only find out that you will be charge for subsciption after 2 days later and its not refundable!
Did not sign up for any account and getting money taken away without consent.
February 24, 2024
Unprompted review
Reply from Certified Iq
Hello Haoyue Cao,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Reply from Certified Iq
Hello Victoria Harold,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Reply from Certified Iq
Hello Rana,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
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