An update: l was able to finally contact the business and after sone pressure, which l do not feel l should of had to do l recieved a refund for the following 2 months, l paid for the first initia... See more
Company replied
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See what reviewers are saying
Initially thought it was free but was I willing to pay 50 cent .Now I’ve been made aware that after paying 50 cent people are getting monthly charges . I immediately went to Unsubscribe section where... See more
Company replied
Very well prepared iq examination test . It made me think a lot ,critical questions have been asked as well as analysis based questions have been given so test our iq .
Company replied
Good concept, not sure how credible it is. Listen, all the people crying over being charged £39.90 when they claim they didn't sign up for that. There's literally a tick box that says "confirm that I... See more
Company replied
Company details
Written by the company
Our website offers various IQ tests designed by competent researchers. Each test is developed to assess specific cognitive skills such as verbal abilities, mathematical comprehension, visual capabilities, short-term memory, pattern recognition, analytical thinking, and spatial orientation. Our IQ tests are constantly updated and adjusted to maintain optimal accuracy and validity.
Contact info
United Kingdom
- certified-iq.com
3.4
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misleading
I took and iq test which I believe to be 50p,i was in total shock when I looked on my bank account to find £39 pending. I feel this was very misleading as I only took the test thinking I only had to pay 50p. Really disappointed!!
At no point did I agree to pay 39.90. I have also sent various emails to them asking for proof of payment that I agreed to which you have not sent me. You took 50p out of my account which I agreed to, but at no point did I agree to 39.90. I would like a refund please. I haven't even downloaded the certificate,or given a reference number.
February 24, 2024
Unprompted review
Reply from Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Why have you taken 39.50 from my…
Why have you taken 39.50 from my account? I have never signed up with you? How dare you help yourself to my money. Absolute scam. Update, they are refusing a refund, despite no email stating I had entered in to any contract, or any link inviting me to create an account on their website. They have taken 3 payments from my card, which I have had to cancel to prevent them taking further monies. They are an absolute disgrace, and I am not sure this is legal. Don’t touch them with a barge pole
February 24, 2024
Unprompted review
Reply from Certified Iq
Hello Lynne Chaplin,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Rip Off At It's Worst
Took a test for 50p. Then two days later charged £39.99 which I hadn't authorised. Total scam. I phoned them and told them I hadn't authorised payments. They told me I had signed up for two years. This isn't true. They told me then it was in the small print. Do not trust this company. Now £39.99 down which I can ill afford.
February 23, 2024
Unprompted review
Reply from Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Scamming small print. Paid £39.90 and was not refunded!!
I paid 50p for my test result, unaware that I was actually being charged for a subscription and was charged £39.90. I called them as soon as I noticed on my credit card bill but was told I could not be refunded because my trial date had elapsed. Such a scam..
Also your reply to my review is basically saying “Thank you but we do not care because we have your money”.
February 21, 2024
Unprompted review
Reply from Certified Iq
Hello Joyce Chang,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Would give 0 stars if I could
Would give 0 stars if I could.
Paid what I believed as a one of payment of 50p for an IQ test along side my partner for us to both wake up this morning with £120 missing from our account for a subscription we DID NOT sign up to. Even charging my partner twice for one “subscription on one account” make it make sense.
Absolutely fuming, called and emailed to claim refund and been nothing but useless with a women who I can politely only describe as rude and then hung up on me as didn’t want to deal with me request!
AVOID AT ALL COSTS!
UPDATE- was finally refunded after several calls and emails back and forth.
February 21, 2024
Unprompted review
Reply from Certified Iq
Hello Enya White,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
This is fraud
This is fraud. Do not use or your card will be have multiple charges. Once they get your money it will be almost impossible to recover it.
Please read other reviews.
February 13, 2024
Unprompted review
Reply from Certified Iq
Hello Brani,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Very dirty tactics these guys use
Very dirty tactics these guys use. They make it look like you are only paying 50p but they secretly sign you up to a monthly subscription which you are not aware of. It's written at the bottom in very small writing and not clear at all. Avoid this company, clearly a scam.
February 10, 2024
Unprompted review
Reply from Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
It's good and pretty interesting
February 12, 2024
Unprompted review
Reply from Certified Iq
Hello Aayesha Khan,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Hidden fees later on
Hidden fees later on. They charge you £39.90 after 48 hours and will do so monthly.
January 28, 2024
Unprompted review
Reply from Certified Iq
Hello Ruslan Rodz,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
What a scam
What a scam. "Pay 50p now to see your results" then they take 40 quid a month from there on. Absolute robbery. Companies like this should be banned.the email they send you goes straight in your spam folder because this company is spam. And then from there on they hold your card details and continue to take 40 pounds every month from there on.
February 11, 2024
Unprompted review
Reply from Certified Iq
Hello JORDAN OWEN,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Charged for a subscription not signed up to
I, like others have been charged £39.50 for a subscription I did not buy. I did 1 test which charged me £0.50 but after that they charged me £39.50 again.
I did not signup to this. I don't know how they can just charge me without setting up my account? I have emailed the contact to see if they will refund me. If I do I will update this review.
Update: refund received after a bit of begging, so thank you.
January 30, 2024
Unprompted review
Reply from Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Did the test got to credit card bit
Did the test got to credit card bit. Found these reviews, didnt pay 0.50 (+39.50!). Thanks for the warnings!
January 27, 2024
Unprompted review
Reply from Certified Iq
Hello Steve,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
DON'T MAKE THE FCKNG TEST
After you filled out all the questions, you have to pay EUR 0.50. Few days after that, they will debit you EUR 39.40. It is a subscription trap to their "premium service". They will refuse to pay you back of course. I guess I can substract 20 from my IQ for typing in my fckng credit card.
January 23, 2024
Unprompted review
Reply from Certified Iq
Hello Hanna,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
it is really helpful for kid
January 13, 2024
Unprompted review
Reply from Certified Iq
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Reply from Certified Iq
Hello Aiswarya John,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
EVERY TIME THE TRUTH IS TOLD ABOUT THIS…
EVERY TIME THE TRUTH IS TOLD ABOUT THIS SAD SCAMMING COMPANY THEY FILL THE REVIEWS WITH FAKE REVIEWS. AVOID AVOID AVOID! SOEAKING WITH TRUSTPILOT TO REMOVE THEIR COMPANY AND ALERT OTHERS THAT THIS COMPANY IS A COMPLETE SCAM!!!!
December 27, 2023
Unprompted review
Reply from Certified Iq
Hello King Fisher,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Was good level test
December 17, 2023
Unprompted review
Reply from Certified Iq
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
SCAM SCAM SCAM
SCAM SCAM SCAM. they just want to steal ur money and if you fall for it they won’t let you unsubscribe so they will continue stealing from you £40 a month
November 25, 2023
Unprompted review
Reply from Certified Iq
Hello Sarah Wilson,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Good quick wonderful just looking like…
Good quick wonderful just looking like wow
December 12, 2023
Unprompted review
Reply from Certified Iq
Hello Mohit Mehra,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
It was great
It was great! I found it engaging and exceedingly thorough.
December 12, 2023
Unprompted review
Reply from Certified Iq
Hello Zohar Esa Jaleel,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
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