2 weeks ago I lost my credit card called it in was getting a replacement received it in the mail, activated it and then called and made my payment. And then I realized I got charged a $41 late fee cuz... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Christian smoothed over my disappointment with a previous rep (Alejandro) who was rude, argumentative and hung up on me without telling me he had closed my account. Christian explained to me what... See more
My representative was extremely professional pleasant and was very helpful to give me different ideas with my account and when that didn’t work, she was very patient to help me set up a few different... See more
Company replied
The Young lady that helped me was friendly, knowledgeable, and happy to help me. She made sure I knew everything immediately and explained everything perfectly so I understood everything i needed to m... See more
Company replied
Company details
Written by the company
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Cerulean Mastercard®, issued by The Bank of Missouri, comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Cerulean Mastercard®
Written by the company
- Leave us a review
- Have a Cerulean Mastercard®? Leave us your feedback!
Contact info
United States
- (866) 449-4514
- ceruleancardinfo.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Stay away from this credit card
Stay away from this credit card. They charge a $125 fee that is charged in total without previous notice.
Website uses two step verification that does not work and consequently you have to call them to make a payment and then they charge you $5.95 for this
Representative has terrible accent that is difficult to understand
April 10, 2026
Rambling quickly unclear noise
You don't have auto pay .
Plus can't understand her voice, sounds like mumbling rambling.
Lastly not listening to what my questions are.
April 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As usual
As usual, customer service is extraordinary. The representatives are polite, professional, kind, understanding, and really go out of their way to be pleasant. It is always a pleasure doing business with your representatives.
April 10, 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Rep was patient and answered all my…
Rep was patient and answered all my questions. The registration process is a little complicated but otherwise, no problems.
April 9, 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Call was handled professionally and…
Call was handled professionally and quickly ~ I appreciate that & thank you
April 9, 2026
Reply from Cerulean Mastercard®
Thank you for your feedback!
Customer service representative are…
Customer service representative are very professional and helpful.
April 9, 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Great Customer Service
We have been with them for several years...love the customer service!!
April 8, 2026
Reply from Cerulean Mastercard®
Thank you! It was our pleasure.
Reply from Cerulean Mastercard®
Thank you! It was our pleasure.
Love my card wouldn’t trade it for…
Love my card wouldn’t trade it for nothing in this world…thank you so much🙏
April 8, 2026
Reply from Cerulean Mastercard®
Thank you so much for your kind words! I’m glad we were able to get your issue resolved!
The customer rep helped me with my…
The customer rep helped me with my online problem and set up a time for IT call me in the next 24 hours to help and she also refunded my late fee due to my computer problems
April 8, 2026
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Reply from Cerulean Mastercard®
Thank you for your feedback
She was helpful
April 8, 2026
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Customer service was excellent
April 8, 2026
Reply from Cerulean Mastercard®
Thank you, it was our pleasure!
My issue was resolved in a timely and…
My issue was resolved in a timely and efficient manor. Thank you for the assistance.
April 7, 2026
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Reply from Cerulean Mastercard®
Thank you for your feedback!
Reply from Cerulean Mastercard®
Thank you for your feedback!
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Reply from Cerulean Mastercard®
Thank you for your feedback!
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