Excellent service provided. We are based in Northern Ireland and there was no problem getting the courier provided and the chairs arrived very promptly. We were delighted with the quality of the cha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So good I bought a second one. These days you worry about on line purchases - scale size quality - all variables. So I can only say brilliant things on this crew. Superb service, respectful deliv... See more
Company replied
We ordered the chair based on the looks and price. We didn't actually notice the electrical massage side of the chair , and to be honest having now experianced it would not have chosen that option, it... See more
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Ordered the Nesta Bariatric Office Chair for my husband who spends hours closeted up with his ham radio hobby, he loves it - excellent build quality & incredibly comfortable. The order process was sim... See more
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Company details
Information provided by various external sources
The largest variety of office furniture with over 60% off retail price from ChairOffice, the specialist office furniture supplier. Order online from anywhere in the UK.
Contact info
United Kingdom
- chairoffice.co.uk
4.8
Excellent
539 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice comfy chair for our home office.
We ordered the chair based on the looks and price. We didn't actually notice the electrical massage side of the chair , and to be honest having now experianced it would not have chosen that option, it's ok but a bit noisey for us. Overall a good comfy chair and perfect for us, would buy again but go for the non massage version (if there is one) to save a few pounds.
June 3, 2026
Unprompted review
Reply from Chairoffice
Thank you for your review. We are pleased you find the chair to be comfortable and would purchase again.
Reply from Chairoffice
Thank you for taking the time to write a review. We are pleased you found our company to be great and will use us again.
A pleasure to deal with and a grateful…
A pleasure to deal with and a grate quality product
July 1, 2026
Unprompted review
Reply from Chairoffice
Thank you for taking the time to write a review. We are pleased you found the product great and that we were a pleasure to deal with.
Review of my purchase and experiences
Bought a offi e chair on the website. Delivery very was excellent with all delivery inatructiosn followed. Cannot fault. Had a follow up phone call a few weeks later to check if I was happy with my purchase. Don't see that everyday!.
June 30, 2026
Unprompted review
Reply from Chairoffice
many thanks for the review, this lovely to see, so glad you are happy with the delivery and the quality of the chair and of course our after sales care also. Thanks again for the 5 stars!
Chair is so comfy.
I have used Chairoffice a few times, the Chair is so comfortable and sturdy, this is the second one we have in our office .
June 26, 2026
Unprompted review
Reply from Chairoffice
Thankyou so much for the review and of course for your repeat orders over the years and so please to see how happy you are with the Poseidon Chair, we agree its super comfy!! Thanks again for the 5 stars!
Brilliant service from ordering to…
Brilliant service from ordering to delivery.
June 2, 2026
Unprompted review
Reply from Chairoffice
Thank you for the review, can't ask for more than this! Thanks again for the 5 stars!
Get what you pay for
the price and quality matched the description so there were no suprises when it arrived
January 16, 2026
Unprompted review
Reply from Chairoffice
Thanks for the review and completely agree!! Glad you are happy with your purchase and thanks again for the 5 stars!
New office furniture - great service!
We order a couple of model chairs and meeting room table. All was delivered exactly when agreed, no issues with helping us get it up to our new office. All really easy to build (wish I'd paid a little more to have them built...) and comfortable and stylish.
February 2, 2026
Unprompted review
Reply from Chairoffice
Thank you for taking the time to write a review. We are pleased you found the service great and the product easy to assemble.
Absolutely shocking service
Absolutely shocking service. Avoid this company.
I ordered a chair, they took my money immediately, and since then there has been nothing. No chair, no dispatch confirmation, no shipping email, no tracking number — absolutely no indication that the order is even moving.
When you call them, you are fobbed off with the same meaningless response every time: “someone is dealing with it”. Nobody can tell you where the order is, when it will be delivered, or what has actually gone wrong. It seems like nobody there has any clue what is happening.
I have never experienced such poor communication or such a lack of accountability from an online retailer. They are happy to take your money, but getting a straight answer afterwards appears impossible.
If you have unfortunately ordered from them, I hope you paid by credit card so you have some protection and a route to recover your money.
One of the worst online shopping experiences I have ever had.
June 5, 2026
Unprompted review
Reply from Chairoffice
Hi David,
Following on from our conversation this morning, I'd like to apologise again for the delay with your order.
As discussed, the delay occurred because we were awaiting an update from our courier regarding the whereabouts of your chair. Unfortunately, we were subsequently advised that the item had been lost in transit.
During this time, you opened a PayPal claim, and we offered either a replacement chair with next-day delivery or a full refund. You chose to proceed with a refund, which was processed immediately.
I'm very sorry for the inconvenience and frustration this situation caused. While we always strive to provide the best possible service, there are occasionally circumstances beyond our control that can impact delivery. When things do go wrong, we believe it's important to be honest, take responsibility, and do everything we can to put matters right as quickly as possible.
Thank you for taking the time to share your experience. We genuinely value all feedback, and we appreciate your understanding that, despite our best efforts, challenges can sometimes arise in the real world.
Thank you again for your review.
A reallly great chair for my hobby…
A reallly great chair for my hobby room,extremely comfortable , the only downside is that its been hijacked by my wife who's claimed half of the desk for her home office and she really loves the chair and says its far superior to her chair in the office at work . I love it, my wife loves it more though 😀
March 2, 2026
Unprompted review
Reply from Chairoffice
Thank you for taking the time to write this review. We are so pleased that both you and your wife like it, and we are anticipating a further order for the second chair for you :)
Delivery was on time & the product its…
Delivery was on time & the product its shelf was great. Customer service was fantastic.
May 18, 2026
Unprompted review
Reply from Chairoffice
Thankyou so much for the review and we can't ask for anymore than this! delivery - great, item - great and of course our customer service!! thanks again and especially for the 5 stars!
Comfortable chair
Comfortable chair, quick delivery, affordable price. Thank you.
April 11, 2026
Unprompted review
Reply from Chairoffice
thankyou so much for the review of the Boston chair and so glad you are pleased with the quality and of course the price! Thanks again for the 5 stars!
Quality chair at a good price
We were very happy with the quality of the chair. Assembly was easy, following the clear instructions
January 2, 2026
Unprompted review
Reply from Chairoffice
Thankyou for the review and great to hear how easy it was to assemble and of course the quality of the Chesterfield chair, thanks again for the 5 stars!
So good I bought a second one.
So good I bought a second one.
These days you worry about on line purchases - scale size quality - all variables. So I can only say brilliant things on this crew. Superb service, respectful delivery, strong after sales care and an amazing high quality product.
Gracious thanks would recommend you without hesitation
May 14, 2026
Unprompted review
Reply from Chairoffice
thankyou so much for the review and this is just lovely to see - thanks of course for your multiple purchases of the Avanti Medium chair and of course the kind words about the quality of the chair and of course with our team here! thanks again for the 5 stars!
Reply from Chairoffice
Thankyou so much for the review and we agree with all your comments on the Boston(https://www.chairoffice.co.uk/boston-executive-office-chair/) - Thanks again for the 5 stars!
Delivered on time
Delivered on time , clear instructions good quality product
April 1, 2026
Unprompted review
Reply from Chairoffice
Thankyou very much for the review and glad you are happy with the Optima Desking range and Alabama Chair! Thanks for the 5 stars!
The chair was a perfect shade of green…
The chair was a perfect shade of green to fit in with our lounge suite and arrived promptly and was easily assembled. It does tend to rock a little even when the "bolt is fastened." It looks very stylish and I am quite pleased with it.
I agree with other reviewers, that phoning before sending the review email is very considerate. Thank you.
December 30, 2025
Unprompted review
Reply from Chairoffice
thankyou very much for the review and of course the details of your chair, i will have this investigated. Glad the colour of this chair fit perfectly with your decor and thanks for your kind words.
A good experience
I bought a Ergo Mesh Chair at the turn of the year. Excellent product, selected among other things on higher weight capacity. I hadn't anticipated that it would at the same time just be bigger. Obvious in hindsight but a surprise initially. Assembly straightforward, works well.
I do so much appreciate the delay before being asked for a review. So often people are asking for a review before I've even unpacked the kit, let alone given it a bit of use. Well done chairoffice
May 10, 2026
Unprompted review
Reply from Chairoffice
Thanks so much for your review, completely agree - this way we get a much more balanced review for others to decide on and also highlights little things like making sure all the measurements on the page of the chair are checked to ensure the chair is as expected when arrives. thanks for the 5 stars!
Excellent all round
Really good quality product. Exactly what we’d hoped for. Arrived fully assembled and ready to use. Would recommend highly.
August 11, 2025
Unprompted review
Reply from Chairoffice
thankyou so much for the review and so happy o see how pleased you are with the Resolute Chair. Thanks for the 5 stars!
Chesterfield Leather Chair
I bought a Chesterfield Leather Chair last year and its been great. Great quality, really comfortable and looks great.
May 8, 2026
Unprompted review
Reply from Chairoffice
Thankyou so much for the review, so glad you are happy with the Chesterfield, i completely agree its a lovely chair! Thanks again for the 5 stars!
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