Great customer service and really happy to purchase glasses in the future from these guys. Bit of a delay due to C-19. But completely understandable. There are bigger issues in the world right now. Lo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've purchased a couple of different glasses from Chakshu over the years, and get my annual eye test from them too. Chakshu is a beautiful shop located in Camden, with amazing staff that go the extra... See more
Company replied
Recommended. Ordered some LGR frames on-line but was then contacted by Chakshu and advised the frames concerned were, in fact, out of stock but that they could order in a further pair from LGR (at the... See more
I bought from overseas, did not remove VAT but very happy with good price. Very good customer service, shipping by Royal Mail was faster than expected.. A good buying experience. The glasses arrived t... See more
Company replied
Company details
Information provided by various external sources
The home of the latest, independent, designer eye wear. Glasses are available to buy online or at our flagship store in London.
Contact info
97 Parkway, NW1 7PP, London, United Kingdom
- 02039812907
- info@chakshu.co.uk
- chakshu.co.uk
This is the first time I was…
This is the first time I was shopping optical lenses online.
Chakshu was incredibly helpful with advices and support. All was perfect.
July 11, 2020
Unprompted review
Reply from Chakshu London
Thank you for your lovely review. We're glad you had a good experience ordering optical lenses online for the first time!
Team Chakshu is the best.
Team Chakshu is the best. Received my order today, Barton Perreira Joe 007 after a long wait. Very happy & satisfied with the product and the services provided by Team Chakshu. Eventhough it took nearly half a year to receive the order, mainly due to the covid-19 mess, I never doubted them and thanks to their constant updates & assurances thru email on the status of my order. Thanks Surbhi & the team. Keep up the good work. 😍😍😍
July 1, 2020
Unprompted review
Reply from Chakshu London
Thank you for bearing with us and your kind review! We really appreciate it :)
Great service, above and beyond the normal
Great service, friendly people. I called to confirm the item was as described and they immediately sent pictures of the item an alternative products. Definitely a great place to buy eyewear
June 29, 2020
Unprompted review
Reply from Chakshu London
Hi Mark, thank you for your kind review! We're glad we were able to help.
Great comms and when item returned to…
Great comms and when item returned to stock, swift delivery
June 29, 2020
Unprompted review
Reply from Chakshu London
Hi Barry, thank you for bearing with us while you waited for you pre-order. We really appreciate your kind review.
Even in rough times a great place to…
Even in rough times a great place to buy from!!!
Great customer service, price transparency and delivery.
Couldn't be happier and would always buy again!
Andreas
June 29, 2020
Unprompted review
Reply from Chakshu London
Hi Andreas, thank you so much for a lovely review. It would be our pleasure to help you again in the future :)
Reply from Chakshu London
Hi Abhishek, thank you for your delightful review!
the service and communication I…
the service and communication I received from Chakshu London was excellent I will definitely buy from them again
June 29, 2020
Unprompted review
Reply from Chakshu London
Hi Danny, we really appreciate your great review. Thank you!
Friendly service fast postage lovely…
Friendly service fast postage lovely glasses thankyou
June 4, 2020
Unprompted review
Reply from Chakshu London
Hi Sharon, thank you for a kind review, we're glad you loved the glasses!
Amazing
Amazing glasses, amazing space, amazing people, amazing service, what more can I say, thank you Chakshu and Nund, I have two glasses already and I am already looking forward to purchasing lucky number 3!
June 3, 2020
Unprompted review
Reply from Chakshu London
Hi Mahesh, thank you for a lovely review!
Still waiting on sunglasses I paid for…
Still waiting on sunglasses I paid for in February!
Arrival date keeps being pushed back.
Not impressed
March 12, 2020
Unprompted review
Reply from Chakshu London
Dear Mr Marsden,
I’m sorry to hear about your bad experience this time. We’re normally known for our exceptional service and we regret that we missed the mark. I must firstly apologise for the delays with your sunglasses. In your case this was a pre-order item and as such the projected date of release was pushed back by the manufacturer and therefore it is out of our control. However, I understand your disappointment and just wanted to confirm that we have already applied a complimentary upgrade to your order. My name is Nund and I am happy to discuss this issue further if you want, please do give me a call on 0203 981 2888.
Regards,
Nund
Very pleasant experience with customer…
Very pleasant experience with customer service
February 25, 2020
Unprompted review
Reply from Chakshu London
Hi Danial, thank you for a great review - we really appreciate it!
Great customer service
Surbhi was very helpful when the item I purchased was held up in Canadian customs... she was able to get information from the Royal Mail and kept in touch via email. And the glasses themselves are spectacular, no pun intended.
February 9, 2020
Unprompted review
Reply from Chakshu London
Hi Carsten, hope you are well. Thank you so much for a lovely review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.