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ChampagneOneLtd Reviews 2,876

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TrustScore 4 out of 5

4.2

Wine Store
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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that products arrive quickly and are exceptionally well-packaged, ensuring items like bottles are protected. Many people appreciate the ease of finding difficult-to-obtain products and the competitive pricing. The overall service is frequently described as excellent, with many planning to order again due to the positive experience. However, some customers experienced issues with order fulfillment and refunds. A few people reported significant delays in receiving their orders, even when paying for express delivery, and some mentioned receiving incorrect items. There were also instances where customers did not receive promised refunds, despite multiple attempts to resolve the issue, leading to frustration and a perception of poor communication.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery, with some... See more

Product

Customers had positive experiences with product. Many reviewers were delighted with their purchases, often... See more

Order

Users describe ambiguous interactions with order processes. While some customers report swift order... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and brilliant service,... See more

Refund

Customers consistently express frustration and dissatisfaction with the refund process. Many reviewers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Good apart from when I searched the internet for Veroni Amaretto SILK it came up with this site and the picture showed the word SILK on the bottom under Amaretto. I wanted for a 12th anniversary prese... See more

Rated 4 out of 5 stars

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me... See more

Rated 4 out of 5 stars

Was worried when the phone number didn't work, but responded to my email straight away and the product arrived in good order and time frame.

Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

If I could give it minus stars I would

If I could give it minus stars I would!
I ordered cognac as a gift and paid for next day delivery, the next day nothing came and the day after, I also never got an updated email with tracking info so I reached out.
I was told that the courier attempted to deliver the order but no one was at home which was a blatant lie because someone was at home and the recipient had cameras and checked that no one came around.
I asked them to refund my next day delivery fee and make the delivery asap which they told me they would. Next day came and no delivery, nor the day after. They now stopped answering my emails, and I don’t know where my order is even located at this point. I have been now asking for a refund without any response
I have ordered many times from different websites but this is the most horrible service I have ever gotten. DO NOT ORDER FROM THIS WEBSITE!

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Shockingly bad experience. AVOID

Shockingly bad experience. Waited over a month and a half for them to tell me they couldn't ship to Ireland due to Brexit - despite them advertising that they can. I am now battling with them to get a refund processed, but they have now gone quiet. It looks like a scam and I am flabbergasted they have such a high TP rating

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery and safely packed

Quick delivery and safely packed. This was an order for Green Chartreuse which cam be a little tricky to locate and frustratingly gets listed as in stock when it isn't by some vendors. That's not the case here, the website matched the stock and it was in hand within a couple of days as advised. Will use again.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Difficult to obtain drink

ChampagneOne came up on an internet search for the supply of Yates White Wine. This is a difficult drink to obtain and ChampagneOne came up trumps. It was delivered quickly at a very good price and was extremely well packed. Will most definitely buy from again and recommend them.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Despite a couple of mishaps with my order, these were resolved by Ryan quickly and efficiently.
A slightly grumpy customer turned into a very happy one thanks to Ryan 🙂

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Had been looking for a particular wine…

Had been looking for a particular wine I’d had in a restaurant & found it here at a great price. Very fast delivery even a few days before Christmas, really well packaged too, highly recommend!

January 18, 2026
Unprompted review

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