Every time I sent funds to the wrong address, ChangeNow has ALWAYS been able to recover the funds and re-route to the correct address within a few minutes. Excellent service!
Company replied

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Every time I sent funds to the wrong address, ChangeNow has ALWAYS been able to recover the funds and re-route to the correct address within a few minutes. Excellent service!
Company replied
I got stuck because my usual exchange (Kraken) didn’t have XMR available anymore. After looking around for alternatives, I tried ChangeNOW. The process was surprisingly simple. no complicated... See more
Company replied
My first successful crypto swap (XMR to BTC). My source of funds was an XMR GUI Client wallet (in other words not on an exchange). Had started the process at several other sites but ran into problem... See more
Company replied
Payment was confirmed in just a few seconds. I like the interface and it allows me to send the exact amount without worrying about conversion.
Company replied
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
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Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines

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Reply from ChangeNOW
Spoke to Tim, he was quick to respond and helpful in figuring out the problem. Promised to get back to me and with a couple hours he reached out to inform me the problem had been resolved. Couldn't be happier with the customer service interaction, highly recommended.

Reply from ChangeNOW
Kate helped me resolve my issue and was very fast, responsive and clear in her communication. Excellent service and support!

Reply from ChangeNOW
We communicated quickly. I sent an unexpected result because I didn't know well, but I was glad that the person in charge replied immediately without getting angry. Thank you.

Reply from ChangeNOW

Reply from ChangeNOW
$78,000 OF FUNDS FROZEN - Swap will not be canceled per my request even after I provided many written requests and after going through 6 steps of KYC through their KYC provider Samsub, I received notice by them that my KYC account was approved.
I used the swapping service through my crypto wallet called Exodus. I tried to swap 1 BTC to ETH. Apparently Exodus is setup to use ChangeNow as atleast one of their swapping platforms. Not thinking too much I decided to swap 1 bitcoin for Ethereum. I was paying a fee over $2,200 which hurt but was okay. I immediately saw a status in my Exodus wallet to contact support about my Swap. I contacted Exodus and 14 hours later they replied that I need to contact support-at-changenow.io and provided me my order ID. I forwarded that email from Exodus to ChangeNow’s support email and wrote an email stating I wanted to cancel my swap order, I also provided the order number as I was advised to do so.
I looked up the order status on ChangeNow’s website and see that it is being held for KYC review. The message on the order status screen read: “Your exchange is under review by risk control team and will be processed soon.” and has a “Verify” button that I selected to go through the KYC process. I then used the chat button on the order status page to speak to a human about my order. I got connected with a ChangeNow support representative who averaged one reply every 6 minutes. I told him I wanted to cancel my swap. He asked for my email. I provided it. Then he sent me a link to verify myself again, I went through the KYC again and got an error that I already submitted the information and to contact ChangeNow Support. I informed the ChangeNow Support Representative of this and he asked for my name and then said someone from their compliance team would be reaching out within 5 days. Even though he took over 6 minutes per reply I still told him several times I wanted to cancel my swap. After I saw that it could take 5 days to hear from someone that really annoyed me. I CAN NOT WAIT 5 DAYS TO HEAR FROM SOMEONE. I NEED MY MONEY TODAY.
Update: My bitcoin was returned to me on day 4 of waiting.

Reply from ChangeNOW

Reply from ChangeNOW
Changenow Team are professionals. Any issue and just drop them an email or use their chat option on website and within half an hour you will get response. I sent out funds to different chain and they sorted it out within 2 hours. The best exchange ever. Also shoutout to Rei, Hannah customer service support agents. Great work team. Keep up the good work. Thank you

Reply from ChangeNOW
Your service is outstanding. For what I need...no KYC hoops to jump through. Reasonable rates/fees. Thank you.

Reply from ChangeNOW
damn where was this website before?? it's amazingly fast
I sent some tron on 2026-04-16 01:26:09 (UTC) and received my target currency at 2026-04-16 01:26:41 in under one minute!!!

Reply from ChangeNOW
Good experience with change now
The worst company for exchange is Exolix.com

Reply from ChangeNOW
Easy and fast and got more then I expected definitely recommend this app to anyone that needs there currency sold swapped or exchanged this is the site for it all
Thanks again great service

Reply from ChangeNOW
Thank you for providing a reliable service of crypto exchange. Particularly into XMR.

Reply from ChangeNOW

Reply from ChangeNOW
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