Every time I sent funds to the wrong address, ChangeNow has ALWAYS been able to recover the funds and re-route to the correct address within a few minutes. Excellent service!
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See what reviewers are saying
I got stuck because my usual exchange (Kraken) didn’t have XMR available anymore. After looking around for alternatives, I tried ChangeNOW. The process was surprisingly simple. no complicated... See more
Company replied
My first successful crypto swap (XMR to BTC). My source of funds was an XMR GUI Client wallet (in other words not on an exchange). Had started the process at several other sites but ran into problem... See more
Company replied
Payment was confirmed in just a few seconds. I like the interface and it allows me to send the exact amount without worrying about conversion.
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
ChangeNOW Crypto Exchange: Swap on the Go
Written by the company
- ChangeNOW offers rapid swaps for BTC, ETH, USDT, and hundreds of other assets directly to your wallet. We’ve removed the friction so you can focus on your gains, not on filling out forms.
Resilient by Design, Secure by DNA
Enjoy all the benefits of ChangeNOW:
- Signup-Free: Keep your swaps private.
- Massive Variety: Access 1500+ digital assets across 110+ blockchains.
- Your Keys, Your Coins: Your funds stay yours only – safe and secure.
- Fiat-Ready: Jump from money to better money instantly with support for 70+ fiat currencies.
Go PRO: Maximize Every Move
Upgrade your experience with a ChangeNOW PRO subscription plan and get more benefits, control, transparency, and efficiency.
Choose the plan that fits your strategy:
- Emerald: 0.1% Cashback + 40 AML Checks – Built for active clients who want smarter monitoring and added value.
- Brilliant: 0.2% Cashback + Unlimited AML Checks – Designed for power users who need flexibility, scale, and full compliance coverage.
Contact info
Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines
- support@changenow.io
- changenow.io
ChangeNOW Pro
You should know
4.6
Excellent
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ChangeNOW
Hello! 🙌
Thank you for your feedback! We’re happy to hear you found our service flawless and trustworthy ⚡️
Your support means a lot to us — thanks for choosing ChangeNOW 💙
Simple et efficace !
April 20, 2026
Unprompted review
Reply from ChangeNOW
Thank you for your feedback! We're glad you found our service simple and effective. If you ever need any help, feel free to reach out — we’re always here for you!
Best regards,
ChangeNOW Support Team
Reply from ChangeNOW
No slippage, no problem! 😎 We’re thrilled you’re enjoying the fast and smooth exchange, come back anytime! 💚
Reply from ChangeNOW
Love this feedback! 💚 Thanks a lot, you’re always welcome back!
Tim resolved my problem quickly
Spoke to Tim, he was quick to respond and helpful in figuring out the problem. Promised to get back to me and with a couple hours he reached out to inform me the problem had been resolved. Couldn't be happier with the customer service interaction, highly recommended.
April 18, 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊 Thank you for sharing your experience! We’re really glad to hear that Tim was quick to respond and helped resolve the issue smoothly 🚀 We’ll be sure to pass along your kind words to him — he’ll appreciate it! ⭐ Thanks for the recommendation and your support 💙
Kate helped me resolve my issue and was…
Kate helped me resolve my issue and was very fast, responsive and clear in her communication. Excellent service and support!
April 19, 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your kind words!
We’re really glad to hear that Kate was able to resolve your issue quickly and provide clear and responsive support. We’ll be sure to pass along your feedback to her — she’ll truly appreciate it.
If you ever need anything else, don’t hesitate to reach out!
Best regards,
ChangeNOW Support Team
We communicated quickly
We communicated quickly. I sent an unexpected result because I didn't know well, but I was glad that the person in charge replied immediately without getting angry. Thank you.
April 17, 2026
Reply from ChangeNOW
Thank you for your feedback!
We’re glad to hear that communication was smooth and that our team was able to assist you promptly and with understanding. Mistakes can happen, and we’re always here to help without judgment.
If you need anything else in the future, feel free to reach out anytime!
Best regards,
ChangeNOW Support Team
Reply from ChangeNOW
Thank you for your kind feedback! We’re glad you see us as the best place to swap your crypto and that everything went smoothly and hassle-free 💚✨
Looking forward to helping you with your next swap!
Reply from ChangeNOW
Thank you for your review! Fast swaps and low fees are exactly what we aim for. We’re happy to know you had a great experience 💚✨ Looking forward to seeing you again soon!
$78,000 OF FUNDS FROZEN - they won’t cancel my swap
$78,000 OF FUNDS FROZEN - Swap will not be canceled per my request even after I provided many written requests and after going through 6 steps of KYC through their KYC provider Samsub, I received notice by them that my KYC account was approved.
I used the swapping service through my crypto wallet called Exodus. I tried to swap 1 BTC to ETH. Apparently Exodus is setup to use ChangeNow as atleast one of their swapping platforms. Not thinking too much I decided to swap 1 bitcoin for Ethereum. I was paying a fee over $2,200 which hurt but was okay. I immediately saw a status in my Exodus wallet to contact support about my Swap. I contacted Exodus and 14 hours later they replied that I need to contact support-at-changenow.io and provided me my order ID. I forwarded that email from Exodus to ChangeNow’s support email and wrote an email stating I wanted to cancel my swap order, I also provided the order number as I was advised to do so.
I looked up the order status on ChangeNow’s website and see that it is being held for KYC review. The message on the order status screen read: “Your exchange is under review by risk control team and will be processed soon.” and has a “Verify” button that I selected to go through the KYC process. I then used the chat button on the order status page to speak to a human about my order. I got connected with a ChangeNow support representative who averaged one reply every 6 minutes. I told him I wanted to cancel my swap. He asked for my email. I provided it. Then he sent me a link to verify myself again, I went through the KYC again and got an error that I already submitted the information and to contact ChangeNow Support. I informed the ChangeNow Support Representative of this and he asked for my name and then said someone from their compliance team would be reaching out within 5 days. Even though he took over 6 minutes per reply I still told him several times I wanted to cancel my swap. After I saw that it could take 5 days to hear from someone that really annoyed me. I CAN NOT WAIT 5 DAYS TO HEAR FROM SOMEONE. I NEED MY MONEY TODAY.
Update: My bitcoin was returned to me on day 4 of waiting.
April 17, 2026
Unprompted review
Reply from ChangeNOW
Hello B S,
We understand your frustration and we are truly sorry that this process has taken longer than you expected, especially given the amount involved and the urgency of your situation.
Please be assured that the delay is not related to withholding or using your funds in any way. As part of our AML procedures, certain transactions may require additional internal review by our compliance team, even after KYC has been successfully completed with our provider. Depending on the specifics of the case, these additional checks can take some time.
Your funds remain safe and are not being used by our service. The review is carried out solely to comply with regulatory requirements and to protect all parties involved.
Our compliance team is already reviewing your case, and they will contact you as soon as the checks are completed with more detailed information and next steps. We sincerely appreciate your patience and cooperation while this review is in progress.
Reply from ChangeNOW
Swift exchanges and satisfied customers are exactly what we aim for! Thank you for choosing us 💚✨
We can’t wait to help you again soon!
Changenow Team are professionals
Changenow Team are professionals. Any issue and just drop them an email or use their chat option on website and within half an hour you will get response. I sent out funds to different chain and they sorted it out within 2 hours. The best exchange ever. Also shoutout to Rei, Hannah customer service support agents. Great work team. Keep up the good work. Thank you
April 18, 2026
Unprompted review
Reply from ChangeNOW
Hi Bhavesh!
Thank you so much for your kind words and for taking the time to share your experience with us. We’re really glad to hear that our team was able to quickly resolve the issue with the funds sent to a different chain and that you consider us the best exchange — that means a lot 💚
If you ever need anything in the future, we’re always just an email or chat message away.
Your service is outstanding
Your service is outstanding. For what I need...no KYC hoops to jump through. Reasonable rates/fees. Thank you.
April 16, 2026
Reply from ChangeNOW
Hello! 😊 Thank you for your kind words! We’re glad to hear our service meets your needs with smooth exchanges and reasonable rates 🚀⭐
damn where was this website before?
damn where was this website before?? it's amazingly fast
I sent some tron on 2026-04-16 01:26:09 (UTC) and received my target currency at 2026-04-16 01:26:41 in under one minute!!!
April 16, 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊 Thank you for the awesome feedback — we’re thrilled to hear how amazingly fast your exchange was 🚀⚡ We truly appreciate your support and hope to see you again soon!
Good experience with change now
Good experience with change now
The worst company for exchange is Exolix.com
April 11, 2026
Reply from ChangeNOW
Hello! 😊
Thank you for sharing your experience and for choosing ChangeNOW ⭐
We’re glad to hear you had a good experience with our service and that everything worked smoothly for you 🚀 We truly appreciate your support!
Easy and fast and got more then I…
Easy and fast and got more then I expected definitely recommend this app to anyone that needs there currency sold swapped or exchanged this is the site for it all
Thanks again great service
April 13, 2026
Unprompted review
Reply from ChangeNOW
Fast, reliable, and happy users — nothing makes us prouder!
Thank you for the 5 stars 💚
We’re glad the process was easy, fast, and even better than you expected. We’re always here whenever you need us.
Thank you for providing a reliable…
Thank you for providing a reliable service of crypto exchange. Particularly into XMR.
April 13, 2026
Unprompted review
Reply from ChangeNOW
Awesome to hear! 💚 Glad everything worked smoothly, especially with XMR — appreciate your support! 🫶🫶🫶
changenow is my go to!!!!
April 12, 2026
Unprompted review
Reply from ChangeNOW
Hello! 😊 Thank you so much for your trust and support! We’re honored to be your go-to exchange service 🚀⭐
It means a lot to us to know you keep choosing ChangeNOW 💙
Reply from ChangeNOW
Hi! 😊 Thank you for your feedback! We’re glad to hear that you found our exchange rates fair and reasonable 🚀⭐
Quickly done
April 11, 2026
Unprompted review
Reply from ChangeNOW
Thanks for your feedback! We’re glad everything was completed quickly. If you need any further assistance, feel free to reach out anytime!
Best regards,
ChangeNOW Support Team
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