Don't buy from them if you are outside of the UK. I got hit with a whopping additional customs charge on my delivery that I had to pay in order to get my items released. I am sure they are fine if... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great value and a good range of products, especially Pokémon cards. Dispatch is normally pretty quick and items are always well packaged, arriving in good condition.
100% amazing throughout! Great experience on the website, and the prices are cheaper than most other places. I used Swift delivery which only costed me £2.50 and my items arrived in under 24 hours, in... See more
Chaos cards has been consistently exceptional. I have been shopping here for 10 years and became a gold member in Year 1. Communication, pricing and selection of games continue to be top notch. Keep u... See more
Company details
Written by the company
Welcome to Chaos Cards, we are the U.K's leading retailer in the field of trading cards and hobby gaming. We stock a massive inventory of over 40,000 items, at great prices and coupled with friendly and knowledgeable customer service. Our aim is to be your ultimate one stop shop for all your hobby gaming needs.
Contact info
Unit 5 Centurion Park, CT19 4AB, Folkestone, United Kingdom
- 01303 278109
- sales@chaoscards.co.uk
- chaoscards.co.uk
4.0
Great
33K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing for long term customers
Wish I could give more. Its very very rare to be able to buy anything for rrp since all of the pre orders for new releases went to invite only. I've been a customer for a few years, yet the invite to purchase does not take that into account at all. I get next to no invites and 99% of the purchases Im able to make are for above rrp items. Yet Im seeing people new to the hobby getting invitations to purchase on regular basis. Very discouraging for a loyal customer. Other sites seem to take purchase history and loyalty, Ive suggested this once before and Im suggesting it once again.
April 21, 2026
Unprompted review
Reply from Chaos Cards
Thank you for taking the time to leave a review.
We're sorry to hear that you have been disappointed with your experience of our product drop system, particularly as a long-standing customer.
The challenge we face is that demand for many Pokémon products significantly exceeds the stock available to us, meaning that even with a product drop system in place, many customers will unfortunately miss out on invitations. We understand that this can be especially frustrating when you have supported us for a number of years.
We appreciate your feedback regarding loyalty and purchase history being considered as part of the invitation process. This is something that has been suggested by a number of customers and forms part of the ongoing discussions around how the system can continue to evolve and improve.
The product drop process was introduced to give as many customers as possible a fair opportunity to purchase highly sought-after products at RRP, and we continue to review customer feedback after each release to see where improvements can be made.
Thank you again for sharing your thoughts and for your continued support over the years.
Kind regards,
Chaos Cards Customer Support
Excellent TCG
Absolutely love this company. Good selection of TCG cards, decent delivery time & customer service are excellent. I’ve become a repeat customer
April 10, 2026
Unprompted review
Chaos Cards good
I'm fed up of writing negative reviews for other companies, so thought I'd write something positive. Chaos cards are good and their staff are helpful
March 31, 2026
Unprompted review
Great store
Great store, brought loads over the years and they never disappoint.
March 20, 2026
Unprompted review
What a great buying experience
What a great buying experience. Saw a game at an event and had a browse online. These guys had it so I ordered it, I thought I made a mistake and Andy replied in next to no time! Amazing customer service and on top of that they shipped it the same day, I got it the day after. Can’t get any better than that. Will definitely be a customer here again when looking for games in the future.
Thanks a lot guys 👌
March 20, 2026
Unprompted review
5* experience. Thank you!
I had an issue with a damaged product, this was swiftly dealt with by Chaos Cards. Thank you so much! 🌟
March 20, 2026
Unprompted review
Amazing
Amazing, no problems with my package. With honest service, no damage or scratches on my pokemon box Charizard premium. Will buy from them again
March 10, 2026
Unprompted review
Pre-Order
I purchased a pre order and they took my payment as pending, i never received a confirmation email. I followed up and was told they all sold out and I would have to wait for the product drop. Money was return but very unwilling to help.
March 6, 2026
Unprompted review
Reply from Chaos Cards
Hi Carl,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience.
Unfortunately, during periods of exceptionally high demand, it is possible for a transaction to fail to complete before stock sells out. In these circumstances, a pending payment may appear on your account, but no order is created and no confirmation email is generated. Any pending funds are then released back to the customer by the payment provider.
We understand how disappointing this can be, particularly when trying to secure a popular pre-order item. While we are unable to allocate stock to orders that have not successfully completed, we are continually reviewing our systems and processes to improve the customer experience during high-demand product launches.
We apologise that we were unable to provide the outcome you were hoping for and appreciate your feedback.
Kind regards,
Chaos Cards Customer Support
Cancelled my order randomly
Cancelled my order randomly without communication. Went to buy again, stuck on the processing payment screen then OOS. Allowed many others to purchase.
March 6, 2026
Unprompted review
Reply from Chaos Cards
Hi Luke,
Thank you for taking the time to leave a review.
We're sorry to hear that your experience with our website was frustrating.
The product you were attempting to purchase was released during a period of exceptionally high demand, with stock selling out very quickly. In these circumstances, it is possible for customers to reach the payment stage while stock levels are changing in real time. If a transaction does not successfully complete before stock is exhausted, an order is not created and any pending payment authorisation is automatically released by the payment provider.
We appreciate that this can be disappointing, particularly when you have already invested time trying to complete a purchase. Demand for some products currently far exceeds the quantities available, meaning we are unfortunately unable to fulfil every attempted order.
We apologise for the frustration caused and thank you for your feedback as we continue to improve the experience for customers during high-demand releases.
Kind regards,
Chaos Cards Customer Support
All round excellent
Use this place alot: Great website, good preorder system (I have used several times), wide range of stock (including my niche interests), responsive 'can-do' staff, quick delivery, careful packing. Not been in person, but friends say they have alot of events. Folkestone near motorway: I am tempted to go look in
August 15, 2025
Unprompted review
McFarlane Clayface, Batwoman & Batman
Great delivery throught RoyalMail! Prompt and secure!
Thankfully ChaosCard kept parcel safe and smooth. When parcel box was opened, figures was fantastic!
Cheers ChaosCard! 🫡
February 19, 2026
Unprompted review
Best Store for Gundam!
Yet again, brilliant service from Chaos Cards. My 'go to' store for Gundam! Excellent fast delivery and all arrived well packaged. Look forward to ordering from them again!
February 27, 2026
Unprompted review
I’ve been using chaos card for quite a…
I’ve been using chaos card for quite a while now. I’ve never had any issues. Great service and quick delivery. Highly recommended.
February 24, 2026
Unprompted review
Team response was a bit slow but…
Team response was a bit slow but overall good experience
December 8, 2025
Unprompted review
Random my arse
Went on website to register on what they call product drop . I actually said notify me on 8 different items and received no notification on any . Was told it was random but haven’t heard 1 person get it random plus you would think that there was a good chance of getting 1 out of 8 . There still advertising this same product drop even though they have no stock . I think it seems to be a marketing ploy or they just supply big hitters so random involved
February 19, 2026
Unprompted review
Reply from Chaos Cards
Hi Michael,
Thank you for taking the time to leave a review.
We're sorry to hear that you were disappointed not to receive an invitation for one of our product drops.
Demand for some Pokémon products is significantly higher than the stock available, with many thousands of customers often registering their interest. Unfortunately, this means that many customers who sign up will not receive an invitation, even if they have registered for multiple products.
To be clear, invitations are not reserved for particular customers or "big hitters". The purpose of the product drop system is to provide as fair an opportunity as possible for genuine customers to purchase highly sought-after products when stock is extremely limited.
If a product drop remains visible on our website after invitations have been issued, this may be because additional stock is expected, a future drop is planned, or customers can still register interest should further opportunities become available.
We understand the frustration of missing out on popular releases and appreciate you taking the time to share your feedback.
Kind regards,
Chaos Cards Customer Support
Arrived quickly in secure packaging
Arrived quickly in secure packaging - no dammage during transport.
Pulled some epic cards so very happy!
February 19, 2026
Unprompted review
Delivered fast but terrible packaging…
Delivered fast but terrible packaging and would not advise them to use their logo on their packaging as someone has tried having a peak into the box at some point in it’s journey to me.
February 13, 2026
Unprompted review
Reply from Chaos Cards
Hi Josh,
Thank you for taking the time to leave a review.
We're pleased to hear that your order arrived quickly, although we're sorry to hear about your concerns regarding the packaging.
We understand the point you have raised regarding branded packaging and the possibility of it drawing unwanted attention during transit. Following customer feedback, we have since updated our packaging and no longer use the branded tape that was present on some previous orders.
The security of our customers' orders is important to us, and we continually review our packaging processes to ensure products arrive safely and securely.
Thank you for sharing your feedback, as it helps us continue to improve.
Kind regards,
Chaos Cards Customer Support
Ordered Yugioh Burst Protocol on…
Ordered Yugioh Burst Protocol on preorder got a great price and arrived on release date early in the morning. 100% would use again. Very happy 😊
February 5, 2026
Unprompted review
Pretty rude customer service and…
Pretty rude customer service and ridiculous return policy. Wouldn’t let me return an item I got a second copy of for Christmas even though it was still shrink wrapped and had their own label on it. I still had a receipt for the original but they couldn’t care less. The manager literally just ignored me and gave me the silent treatment on the phone for about 20 seconds. It was so rude. I was also lied to. I have returned an item to them before and exchanged it without a receipt and they were fine with it a few years ago but this time the manager said “yeah we have never let anyone do this since the day we opened.” I have spent potentially over a thousand pounds in this store over the many years I have purchased from them but now they have lost my custom with their rudeness. Nevermind, there are plenty of other stores I can use instead online.
January 24, 2026
Unprompted review
Reply from Chaos Cards
Dear Will,
Thank you for taking the time to leave a review.
We're sorry to hear that you were unhappy with your experience and the interaction you had with our team.
Our in-store returns policy allows unwanted items to be returned within one month of purchase, provided the conditions of the policy are met. Unfortunately, as the item was outside of this period, we were unable to offer a refund or exchange on this occasion.
That said, we are equally concerned by your comments regarding the customer service you received. We aim to treat all customers with courtesy and respect, regardless of the outcome of their request, and we're sorry if our communication fell short of those standards.
We appreciate your feedback and will ensure your comments are shared with the relevant team members and management for review.
Kind regards,
Chaos Cards Customer Support
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