Chaos Cards Reviews 

32,671
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers had a great experience with this company. Many customers consistently praise the excellent customer service, highlighting quick responses and helpful staff who go above and beyond to resolve issues. People are also very satisfied with the product selection and competitive pricing, often finding items at MSRP or lower, especially for popular trading card games. The delivery service is frequently commended for its speed and efficiency, with many orders arriving quickly and well-packaged, often in perfect condition. However, some customers also noted issues with product quality and packaging, reporting instances of damaged or resealed items upon arrival. A few other people also felt that the customer service was unhelpful or rude when addressing these concerns, and some experienced problems with additional customs charges or missing items in their orders.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the selection, pricing, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive interactions such as swift... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great deals, amazing prices, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as quick, helpful, polite, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Don't buy from them if you are outside of the UK. I got hit with a whopping additional customs charge on my delivery that I had to pay in order to get my items released. I am sure they are fine if... See more

Rated 4 out of 5 stars

Great value and a good range of products, especially Pokémon cards. Dispatch is normally pretty quick and items are always well packaged, arriving in good condition.

Rated 5 out of 5 stars

100% amazing throughout! Great experience on the website, and the prices are cheaper than most other places. I used Swift delivery which only costed me £2.50 and my items arrived in under 24 hours, in... See more

Rated 5 out of 5 stars

Chaos cards has been consistently exceptional. I have been shopping here for 10 years and became a gold member in Year 1. Communication, pricing and selection of games continue to be top notch. Keep u... See more


Company details

  1. Game Store
  2. Gaming service Provider
  3. Hobby Store

Written by the company

Welcome to Chaos Cards, we are the U.K's leading retailer in the field of trading cards and hobby gaming. We stock a massive inventory of over 40,000 items, at great prices and coupled with friendly and knowledgeable customer service. Our aim is to be your ultimate one stop shop for all your hobby gaming needs.


Contact info

4.0

Great

TrustScore 4 out of 5

33K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(32,671)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Been buying from Chaos Cards for years…

Been buying from Chaos Cards for years now and normally they are really good but my past order arrived damaged, whoever packed the box decided to put the 4 booster boxes in the bottom and then all of the packaging material on the top instead of padding out the bottom of the box too. Packaged turned up with a huge dent in the bottom of the box and 2 of the booster boxes had dents on the corners. Contacted support who said they had no more in stock and offered me a partial refund of £18 for the 2 booster boxes worth £200 combined. Now I dont know if the cards inside are OK or not, if I open them and they are all damaged, if I can even send them back as the customer support agent who was messaging me did not answer anymore of my emails. Very disappointed in Chaos Cards right now.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Tampered packets rubbish pulls extra cards

What went wrong spent over 200 for my son's birthday things he chose
One was a packet of 10 for £67.99.. it arrived clear as day had be opened and resealed like clear as day asked numerous people every single one said without doubt it had been opened. When I tried to tell caos cards just got a reassurance emails that didn't whatsoever reassure me as I could see clear as day (it wasn't just that packet that had been tampered with either most had been obviously tampered that was just the most expensive single packet of cards I purchased) low and behind my son's birthday comes and he opened them guess what? 11 cards in the packet NOT ONE GOOD ONE NOT 1 STAR NOT ONE HOLLOW NOTHING JUST AN EXTRA CARD! Wouldn't mind at all if it hadn't been tampered with but it's a million percent been tampered with the packaging and the extra card. Very sad birthday boy thanks to caos cards robbery.

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

Initially I thought these were pretty…

Initially I thought these were pretty good but after receiving multiple damaged packages(huge dents on one) and talking to the customer service team I feel I was wrong as the service is poor. Was told it was basically normal and acceptable for my package to be damaged on two different occasions. Customer service is poor and doesn't feel like they care whatsoever in all honesty. Brought 3 of the same promo and 2 of them were bin worthy one was okay but all in different conditions, so very inconsistent on singles. I find it strange they don't offer any kind of solution other than return the item which is obviously inconvenient and time consuming but also if it's on a pre-order there's no guarantee they'll have the item and I feel that they could just claim back off royal mail postage and give you nothing basically, which they probably do..

October 17, 2025
Unprompted review
Chaos Cards logo

Reply from Chaos Cards

Hi Evan,
We’re really sorry to hear that your recent experience with us wasn’t a good one. We completely understand how frustrating it is when a parcel arrives damaged or cards don’t meet expectations.

We always aim to pack items securely and in the condition advertised, but unfortunately damage can sometimes occur in transit despite our best efforts. In these cases, we do offer returns or replacements so we can inspect the items and make things right as quickly as possible.

That said, it’s clear from your feedback that our communication and support process didn’t meet your expectations this time, so we’ll review how we handle cases like this to make them more reassuring for customers in future.

Please reach out to support@chaoscards.co.uk if you'd like to discuss this further.

Rated 5 out of 5 stars

Great card selection and excellent customer service

I've ordered twice from them now. Great selection and variety of cards and excellent customer service.
The first order was 36 single cards. It was packed, shipped and arrived very quickly with no issues.
My second order was for 69 singles again packed and shipped very quickly. But I was missing a few cards, fortunately the customer service is great. They were friendly and responded to emails quickly. They sorted out my missing cards with no issues.

I'd recommend them and I'll definitely use them again next time I'm shopping for cards

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 TCG Business

Great experience as usual. My go to tcg retailer. Ive had many opportunities to purchase product from Booster Bundles, Booster Boxes and ETB’s even the SPC. Without them I would not have the opportunity to buy these products. The prices are MSRP or lower for new drops and current generation products. Unlike other TCG retailers that say they hate scalpers but extort their customers. Products are packaged well and delivered fast and on time. The service is always 10/10.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Well packaged

Well packaged! Not how the poor reviews left portray... in my opinion the people complaining about this company are the people who are salty they didn't get a good hit in their packs.

My product was well packed arrived safely and I was notified of the parcels delivery date prior. Everything a good company does/should do. This is my 2nd time using chaos cards and never had an issue.

Thank you!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Best website for buying Pokémon cards as a collector

Chaos Cards is the best website I've found for buying Pokémon cards, I've gone through every website and Chaos Cards have the best prices, and I like how there is a limit on how many you can buy which allows everyone who's trying to collect have a chance to buy cards :)
My items have always arrived fast and in a great condition.
I also like the points reward system I think it's great :)
I would 100% recommend this website if your trying to collect Pokémon cards!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

My go to company for rattlecans

My go to company for rattlecans

I mostly buy colour forge rattlecans from Chaos cards because they're the cheapest place I've found for these and the cheapest delivery,
On top of this their customer service dept are great.
Always fast to reply, friendly and really helpful.
I very much doubt I'll go anywhere else for these and will be starting to order other paints from here too.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Managed to order a White Flare ETB. Good price ,great condition/sealed, well packaged and dispatched quickly. Great service

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Booster pack ripped.

Received my order and noticed fusion strike booster pack was ripped on the seam. Had 2 packs of 151, 12 destined rivals and 3 fusion strike not a single hit.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading sales

Misleading sales. Company is using images of more desirable sets to mislead customers into purchasing. This has happened multiple times. This is in fact illegal.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Bought gloomhaven 2nd edition and…

Bought gloomhaven 2nd edition and shipped to Denmark.

Bought it with their special delivery fee that ensures the cost of toll and customs are settled, meaning that the shipping price and therefore total price is fixed.

Shipped in 6-8 days

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I rang to enquire if they would be able to post my parcel via Royal Mail, due to issues with other couriers delivering to my building. The gent on the phone was affable and polite.

I ordered on the 14th, it was dispatched yesterday via Royal Mail, and arrived today.

The only quibble would be the size of the packaging it arrived in as we don't have recycling facilities in my building.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Speedy delivery! I ordered my Vasen book on 13th August 2025 and the item arrived on 14th August. How impressive that is!! Will come back to shop more going forward. Thank you :))

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

I've used chaos cards a lot now

I've used chaos cards a lot now, and they always provide good prices and quality service. When two binders arrived damaged, they were more than happy enough to send two more as replacements, despite stock being hard to come by. A big thanks to Andy for sorting that out for me

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

We ordered a Lego set, cheaper than RRP which is always a bonus, and really quick delivery.

July 30, 2025
Unprompted review

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