Chaos Cards Reviews 

32,671
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers had a great experience with this company. Many customers consistently praise the excellent customer service, highlighting quick responses and helpful staff who go above and beyond to resolve issues. People are also very satisfied with the product selection and competitive pricing, often finding items at MSRP or lower, especially for popular trading card games. The delivery service is frequently commended for its speed and efficiency, with many orders arriving quickly and well-packaged, often in perfect condition. However, some customers also noted issues with product quality and packaging, reporting instances of damaged or resealed items upon arrival. A few other people also felt that the customer service was unhelpful or rude when addressing these concerns, and some experienced problems with additional customs charges or missing items in their orders.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the selection, pricing, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive interactions such as swift... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great deals, amazing prices, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as quick, helpful, polite, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Don't buy from them if you are outside of the UK. I got hit with a whopping additional customs charge on my delivery that I had to pay in order to get my items released. I am sure they are fine if... See more

Rated 4 out of 5 stars

Great value and a good range of products, especially Pokémon cards. Dispatch is normally pretty quick and items are always well packaged, arriving in good condition.

Rated 5 out of 5 stars

100% amazing throughout! Great experience on the website, and the prices are cheaper than most other places. I used Swift delivery which only costed me £2.50 and my items arrived in under 24 hours, in... See more

Rated 5 out of 5 stars

Chaos cards has been consistently exceptional. I have been shopping here for 10 years and became a gold member in Year 1. Communication, pricing and selection of games continue to be top notch. Keep u... See more


Company details

  1. Game Store
  2. Gaming service Provider
  3. Hobby Store

Written by the company

Welcome to Chaos Cards, we are the U.K's leading retailer in the field of trading cards and hobby gaming. We stock a massive inventory of over 40,000 items, at great prices and coupled with friendly and knowledgeable customer service. Our aim is to be your ultimate one stop shop for all your hobby gaming needs.


Contact info

4.0

Great

TrustScore 4 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(32,671)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery, cheap price

I ordered some pokemon TCG cards online to fill in the missing puzzle of the card set I owned. The price is really decent and the delivery was fast. They delivered the wrong energy cards to me, however, I quickly emailed them about this and they sent me the correct energy card swiftly.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

great!

well packaged, good prices, and I appreciate the raffle systems for pokemon products!

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

scam

bought 20 packs of prismatic evolution, not a single secret art, packs felt like they had been tampered with.

July 16, 2025
Unprompted review
Rated 4 out of 5 stars

Avoid if outside UK

Don't buy from them if you are outside of the UK.
I got hit with a whopping additional customs charge on my delivery that I had to pay in order to get my items released.
I am sure they are fine if you are in the UK as otherwise my experience was fine.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Trusted online shop for Pokémon

Top level customer service who have seen to my needs multiple times now. I'm a very picky sealed collector and only after mint condition Pokémon products and chaos cards have made sure the items I've gotten are minty.

I've purchased from them many times and will do so again in the future.

These guys are a trusted source for TCG products.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend!

I ordered from them and everything went well. They have good prices on some products, definitely worth checking out. The only downside is that after your purchase, they send a ton of emails!!! So don’t forget to unsubscribe if you want to avoid the spam!

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a card and came bent was told…

Ordered a card and came bent was told to put a heavy book on a 40 pound card , gave them the shadow of the doubt ordered a second card same price , came the same bent . No top loader to protect card just abit of cardboard . Poor service

June 17, 2025
Unprompted review
Rated 2 out of 5 stars

Chaos Cards site doesn't work properly.

Chaos Cards offer really good prices for good products which are sent quickly. Unfortunately the website itself is almost unusable - every couple of minutes Cloudfare has to verify if I'm human before I can continue; this happens approximately every third page I click on, and if I spend too much time on a single page, the site crashes until I close the page and reload Chaos Cards, at which point they have to verify if I'm human again. A real shame as this is a relatively recent development. Perhaps it is only me that is effected by this though.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Chaos Cards have the most amazing…

Chaos Cards have the most amazing choice of cards and accessories, there are items in this shop that you cannot find anywhere else. The items were dispatched very quickly, they were carefully packed and arrived in a perfect condition. I totally recommend Chaos Cards, they offer a brilliant service.

June 3, 2025
Unprompted review
Rated 2 out of 5 stars

Bought 2 packs

Bought 2 packs, didn't pull a single holo, feels like they pre sorted them or something,, never buying loose packs from here again

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Great and fair service for high demand products. Quick and secure shipping.
Quality customer service.

Can’t really ask for anything else.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Chaos Kings

Ordered a few items with them in the past and never had any issues, great customer service and I think they are doing the best they can to get product into the hands of genuine customers and not scalpers - Chaos Cards? Nah more like Chaos Kings imo

May 7, 2025
Unprompted review

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