Chaos Cards Reviews 

32,669
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers had a great experience with this company. Customers consistently praise the fast delivery, often noting items arrive quickly and are well-packaged, reaching them in perfect condition. Many people appreciate the competitive and reasonable pricing, finding products at MSRP or even cheaper than other retailers. Reviewers frequently highlight the excellent customer service, describing it as responsive, helpful, and outstanding. However, some customers also noted concerns regarding product integrity, with reports of items appearing opened or resealed, and some packages arriving damaged. A few people also felt that customer service could be poor, mentioning rudeness or unresponsiveness. Additionally, some encountered missing or incorrect items in their orders.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers praising the communication, pricing,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction, citing swift... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the amazing and cheap prices,... See more

Customer service

People report positive experiences with customer service, often describing it as quick, helpful, polite, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value and a good range of products, especially Pokémon cards. Dispatch is normally pretty quick and items are always well packaged, arriving in good condition.

Rated 4 out of 5 stars

Don't buy from them if you are outside of the UK. I got hit with a whopping additional customs charge on my delivery that I had to pay in order to get my items released. I am sure they are fine if... See more

Rated 5 out of 5 stars

Had looked everywhere in town for the WSL 2026 sticker tin and couldn’t find it saw this website online and Ordered late afternoon (about 4.30pm) on 23rd December not expecting it till after Xmas and... See more

Rated 5 out of 5 stars

100% amazing throughout! Great experience on the website, and the prices are cheaper than most other places. I used Swift delivery which only costed me £2.50 and my items arrived in under 24 hours, in... See more


Company details

  1. Game Store
  2. Gaming service Provider
  3. Hobby Store

Written by the company

Welcome to Chaos Cards, we are the U.K's leading retailer in the field of trading cards and hobby gaming. We stock a massive inventory of over 40,000 items, at great prices and coupled with friendly and knowledgeable customer service. Our aim is to be your ultimate one stop shop for all your hobby gaming needs.


Contact info

4.0

Great

TrustScore 4 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(32,669)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service and Unmatched Variety – A Top-Tier Board Game Retailer

I have been a loyal customer of ChaosCard for a long time, and they have consistently exceeded my expectations. Their team is incredibly attentive, always ready to assist with any inquiries, and their response time is impressively fast.

One of the standout aspects of ChaosCard is their remarkable efficiency in processing and shipping orders. My purchases have always arrived promptly, carefully packaged, and in perfect condition—something that truly sets them apart from other retailers.

The selection of board games they offer is outstanding. Whether you're looking for classics, the latest releases, or hard-to-find editions, ChaosCard provides a diverse and extensive catalog that caters to all tastes and preferences. Their commitment to maintaining an incredible variety ensures that every board game enthusiast will find exactly what they’re looking for.

Beyond their product range, their customer service is second to none. Whenever I’ve needed assistance, they’ve responded quickly and professionally, making the entire shopping experience seamless and enjoyable.

ChaosCard is a company that I trust completely. I have purchased from them, continue to do so, and will certainly keep coming back always. If you are looking for a reliable, customer-focused, and well-stocked board game retailer, I highly recommend ChaosCard!

April 14, 2025
Unprompted review
Rated 4 out of 5 stars

Stuff received well packaged

Ordered a few Pokemon products and board games, everything arrived really quickly. Overall happy with the service I received, but some of the loose packs of cards were sent in a carboard envelope, which I was a bit nervous about. Still given four stars as packs were OK, but I can see they were thrown about quite a bit, so a little surprised they arrived in one piece. Would still use them for future orders as they give good customer service, so pretty confident they would have sorted it out for me if there had been an issue.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

I got a notification via email to order…

I got a notification via email to order the Prismatic Evolutions Surprise Box. First time ordering through Chaos Cards. It’s so hard to order anything Pokémon at the moment due to scalpers and bots. Definitely ruining it for kids and us adults who have grown up with Pokemon. 95 baby here! Thank you Chaos Cards for guaranteeing stock for my order!

April 1, 2025
Unprompted review
Rated 3 out of 5 stars

I ordered some 6 booster packs of the…

I ordered 6 booster packs of the new set pokemon journey together and they are all bend because they send them on cardboard embelope not properly placed and warped. Just thrown in woth no protection. It has damage some of the cards 1st pack open the hit is bend problably not able to get tje aim psa10. I have pictures of the bend cards.. A bit disappointed..

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Used to love this company but has been…

Used to love this company but has been going down hill for years. Try to avoid it now unless theres something I really need and cant find elsewhere. From sending out damaged good, too poor packaging, thin boxes and prices are steep to for most things but the one thing that really stops me wanting to ever by from is the disgusting attitude from the customer service guy. Completely unacceptable. AVOID!!!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Chaos Cards have been very fair with…

Chaos Cards have been very fair with the new releases.
Offering them to people randomly that are subscribed and limiting purchases. I have thankfully been able to get some sought after sets. Hoping I can get some Destined Rivals soon!

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

A company with morals

I wouldn’t usually go out of my way to write a review, but wanted to mention that during this current situation and the madness that surrounds the Pokemon hobby, Chaos Cards has stood up and stood out. A great lottery system for pre-orders (something not even the Pokemon center do) and MSRP prices on new sets and not those cheeky increases we have seen on other companies.

I don’t think this will go unnoticed, even when this current mania dies down.

Deliveries are on time and well packed.

Thank you

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

great item was well packaged and very good price considering the other websites were inaccurate, I'd highly suggest checking out their Funko and other bits as it was delivered faster than expected

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

FIRST TIME BUYER



Ordered 2 prismatic evolution booster packs from here. 48 hour standard tracked delivery and came on time and in perfect condition with up to date and easy tracking details.

Inspected the packs beforehand, I’m no expert but the crimps were fine, back flap was sealed down correctly and no signs of tampering just to reassure anyone who is concerned following some previous reviews I also saw. Even though I did not weigh them, The packs did feel heavier than normal too which is nice.

No hits other than an EX and normal holo umbreon (right pokemon but not the right card lol) sadly but that is just the nature of things sometimes so no complaints and will be ordering again. Just my opinion overall but I would encourage others to order from here and hope this review helps you if you are on the fence.

Thank you chaos cards and I look forward to ordering again soon

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Prismatic Props!

I've always had nothing but good experiences with Chaos Cards anyway - their prices are good, the shipping is quick and the points system is fantastic.

But they have been the ONLY place to be seemingly controlling/doing something about the madness of the Prismatic Evolutions problem - I was thrilled to be invited and able to calmly purchase a PE ETB - I'm so happy I could get the promo and finally open some packs for my collection.

Thank you Chaos Cards!

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Best tcg retailer out there

These guys might be the only big card seller online that still has some class and integrity. The way they rolled out their prismatic Evolutions etbs was fair and they could have easily charged more than £60 and sold out but they value their loyal customers more than a few quid profit. I will always recommend chaos cards highly as long as they continue with their great business practices that the other big sellers like total cards and magic madhouse have abandoned!

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Hands down 10/10

Hands down 10/10 . Been ordering from Chaos Cards for a few years now and can't fault there service, quick delivery and every order we'll packaged, very helpful staff too. Highly recommend 👌

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience with these guys. They've been around a long time & are very genuine 🤝 Unfortunately no Pokémon hits for me but the experience in getting them was seamless!

Thank you Chaos Cards!

February 12, 2025
Unprompted review
Rated 4 out of 5 stars

They signed me up for marketing emails.

They signed me up for marketing emails and I am sure I would not have checked any box for them. Fortunately the unsubscribe seems to have worked.

Otherwise order arrived correct and in a reasonable time.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service and products

Had a small issue with placing an order, mostly my end didn't know, but got in touch with their customer service, super fast and straight to the point, corrected the problem and was able to go ahead with my order, fantastic and super helpful! Love this site

January 28, 2025
Unprompted review

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