Chaos Cards Reviews 

This game store is a true haven for card game enthusiasts. Their extensive collection of card games, from popular classics to exciting new releases, is impressive. ❤️❤️❤️

choas cards are brilliant and the delivery is so quick and they keep you well informed when your product is on the way a great company A+++++++++ if only all companies were like them well done keep the good work up i will definitely be ordering from them again highly recommended

Absolutely fantastic service. Quickly dispatched, received on time and all items were well packed and arrived in great condition. I would absolutely recommend Chaos Cards to anyone.

Amazing company. Had a query earlier on today regarding my prismatic evolutions release. Spoke to Andy who was really helpful and efficient. I wouldn't go anywhere else for my pokemon products. Chaos cards is the best by far.

Love this store for chess pieces! They have an amazing variety to choose from❤️.

Would go anywhere else for trading card games. These guys are second to none!!

First time ordering from Chaos Cards and they seem like a great little company, fulfilled my order extremely quickly despite a Christmas backlog. Item arrived unscathed and was up at a really good price. Will definitely be buying more merch from them future

Started using Chaos Cards around April this year and spent a small fortune over the months that followed.

Every order has been fulfilled in full and all on time, except one order (of about 30 orders), which was next day delivery, got held up by Royal Mail and I was compensated for this.

I appreciate the precision, quality and responses whenever I have contacted them.

I've bought stuff from their 'damaged' section multiple times, cheaper prices and usually not as badly damaged as stated, a very happy customer indeed.

Delivered on time, great service

Chaos Cards saved me with a super fast delivery after another retailer let me down. I got a dispatch email with Royal Mail tracking first thing the next morning the evening after ordering and the item came the following day, well packaged.

tried a small order and delivery was surprisingly quick cards were priced just right to

Great service with quick despatch, well packaged and sealed booster box in excellent condition. Would buy from again.

Avoid ! Don't waste your time and money with chaos cards. Diabolical

Brilliant experience, Chaos’s cards was recommended by a friend of mine. They had the card game I was looking for in stock for much better price than anywhere else. The delivery was so swift, I was very impressed, they went above and beyond with updates as well. I am very impressed with my experience and will make sure I order again from them next time I’m after a card/board game!

I have shopped with chaos cards for years and they have really gone downhill. They sent me a damaged booster box (unsealed corner) which was a gift for my daughters collection and when I contacted them I was told by “Charlotte” that they would offer me £6 compensation. I think anyone would be offended! Being a gold member means nothing because they don’t care for us customers but they do care for our money!!! Charlotte told me that booster boxes are not “manufactured” to be kept sealed so therefore if you’re a sealed collector do not buy from here. Pathetic excuse! The customer service is non existent and I won’t be shopping here again. They said return it at no cost to me but my time is money, we shouldn’t have to package/print of labels and post it off when THEY are the ones at fault but that was the attitude from Charlotte! The last few orders have been damaged and with no protection/padding (just a piece of paper) This is my genuine experience and I have the emails to prove it. It’s not worth the risk shopping here anymore! I’ve had these reviews taken down so I think the honest reviews should be kept up to let people know what to expect if things go wrong. This is a company that doesn’t value its customers. I never took the £6 but I do have a feeling they are going to need it with the way they do business and treat their customers.

I’m never let down by Chaos Cards. Their prices, delivery time, and customer service is all outstanding. I couldn’t recommend them enough.

They were amazing, good prices, quick delivery!. But then I had to deal with their customer service, specifically one person. They sent me the wrong cards which were bought as a surprise present for someone, they opened them on their own thinking it was just the present we bought them had no idea themselves that it was the wrong order, long story short I email them just to let them know, not yo complain or ask for any compensation, for them to turn around and basically say I did it intentionally and that from now on there is a note on my acc about how my orders need to be double checked.... so I email you to let you know that you messed up... now I'm a thief? OK, great customer service and common sense. If it were intentional..... WHY WOULD I EMAIL YOU. So not only bad customer service but no brain either.

UPDATE.
They actually got in contact about the situation and apologised for any wrong doing on theor part and even gave compensation! Which I was very surprised about, but very happy about. They went above and beyond to rectify the situation.

So the review has been updated to reflect my experience.

I've ordered from Chaos Cards plenty of times before without issue, but it seems they've proven themselves to be a company that are okay taking your money but are not okay with offering it back after errors they fail to take responsibility for.

In early October I placed multiple orders for the latest release of Pokemon Surging Sparks (one calendar month before release). On the evening of the day of release, however, Tim Skinner (director) sent a very unprofessional and strongly worded email out to all customers who had not yet had their orders dispatched stating:

''...there was a very late arrival of Surging Sparks stock in to the country thanks to a customs delay between the Pokemon Company International and the UK Distributor.

When this delivery arrived it transpired we would only have 60% of the Booster Boxes we needed to complete our orders in the short time we had, the remaining 40% were due to follow immediately, at the latest we should have received these today.

Unfortunately due to a complete failure by our distributor this has not happened. We have waited until after our last postage pick-up of the day at 6pm to confirm we can not dispatch any more orders for today.''

None of this is considerably awful just yet, beside the use of 'thanks to' in the first paragraph (unprofessional). The email continues:

''Because of this we are unable to dispatch your order for Surging Sparks until our distributor (regrettably the only UK distributor) does their job properly and forwards our bought and paid for stock.''

This is incredibly unprofessional and an attack on the distributor (keep note of this for later on).

The email continues:

''we have a set of standards at Chaos Cards which are far higher than the situation we have been placed in by the exclusive distribution partner for Pokemon.''

Well clearly not, otherwise I'd be giving you more than one star.

The email promised:

''What should happen is that our remaining Booster Box stock arrives on Monday and they will go to the front of the warehouse queue and be sent immediately.''

Chaos dispatched the orders on Tuesday (not Monday) via second class: this was their 'immediately,' and no further contact was sent by Tim or any other member of Chaos to customers.

Thanks to failures by Royal Mail I did not receive my parcel by Thursday evening, and so when it was clear I would receive my order on Friday (a whole week after release, and by which time every other company had managed to dispatch my orders without issue) I emailed Chaos stating that given the amount of money I had spent with them I want my confidence reinstated via a small refund or some form of compensation that future investments in pre-orders would not be a repeat of this. I understood that there were issues UK wide, but that to wait an entire week after release is not acceptable. Chaos Cards responded:

''I’m sorry to hear that you are dissatisfied with your recent orders and the delays caused by the primary UK supplier for Pokémon products.''

They take no accountability.

''However, I regret to inform you that we are unable to offer compensation or partial refunds for circumstances outside of our control.''

This is beyond unacceptable. How, I am left wondering, can it be beyond your control when it is your own company? What you really mean is you fail to take ownership that you let many customers down and want to do nothing and sit on your hands. You could have offered a 5 percent off code, free delivery on an order under £20. You could have offered absolutely anything; but instead you did nothing.

The response continues:

''Regarding your order, it was dispatched via the free shipping option you selected, which is a 2–5 working day service (not second class). In most cases, orders arrive within two working days, though this may vary.''

Yes, sorry Chaos Cards its totally my fault that I left the delivery option on default for a PRE-ORDER that was over £100 (on multiple orders) and that I did not predict that you would fail to dispatch the orders on the date advertised as displayed on your website at the time of purchase or at the time stated in the email sent by your director. I understand how this is my fault and that I should be able to see into the future.

''We appreciate your understanding and patience and once again apologise for the delay this set suffered.''

Well you don't, do you? You've done nothing but blame everyone else and fail to offer anything for the couriers and suppliers you've chosen to use. Actions speak louder than words, and right now your company is silent.

Finally:

''we have a set of standards at Chaos Cards''

Yes, and their on the floor with the rest of the rubbish.

edit: thanks for your reply Liz, but you forgot to mention the bit where you flagged my review for 'harmful or illegal content' and had it temporarily removed.

Fantastic customer service- highly recommend

I have always received great customer service from Chaos Cards and they are my go to store for games. This is due to a combination of sensible pricing, excellent customer service and safe, but speedy shipping of games. They are also very responsive if there are issues and happy to help where they can.

Purchased numerous times over the last 3 years. Mixed reviews to be honest with a few orders but to be fair they have dealt with all issues professionally and resolved all concerns.
Packaging and deliveries have been excellent. Recieved Pre-Order on time and still purchase from them tho this day.