Chaos Cards Reviews 

32,668
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent value and competitive pricing, often finding products at or below MSRP, alongside a wide selection of items, especially collectibles. Reviewers consistently praise the fast and reliable delivery service, noting items arrive quickly, well-packaged, and in perfect condition. Customer service also receives high marks for being responsive, helpful, and providing quality support. However, some people were dissatisfied with product integrity, reporting items like collectible cards arriving opened, resealed, or with missing contents. A few other people also felt that packaging was inadequate, leading to damaged products upon arrival. Additionally, some reviewers were not happy with customer service responses when issues arose, describing them as unhelpful or unresponsive.

What people talk about most

Product

Customers had ambiguous experiences with product, with some praising the communication, pricing, and... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing satisfaction, praising... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great deals and cheaper prices... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as quick, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value and a good range of products, especially Pokémon cards. Dispatch is normally pretty quick and items are always well packaged, arriving in good condition.

Rated 5 out of 5 stars

Had looked everywhere in town for the WSL 2026 sticker tin and couldn’t find it saw this website online and Ordered late afternoon (about 4.30pm) on 23rd December not expecting it till after Xmas and... See more

Rated 5 out of 5 stars

Great experience as usual. My go to tcg retailer. Ive had many opportunities to purchase product from Booster Bundles, Booster Boxes and ETB’s even the SPC. Without them I would not have the opportuni... See more

Rated 5 out of 5 stars

100% amazing throughout! Great experience on the website, and the prices are cheaper than most other places. I used Swift delivery which only costed me £2.50 and my items arrived in under 24 hours, in... See more


Company details

  1. Game Store
  2. Gaming service Provider
  3. Hobby Store

Written by the company

Welcome to Chaos Cards, we are the U.K's leading retailer in the field of trading cards and hobby gaming. We stock a massive inventory of over 40,000 items, at great prices and coupled with friendly and knowledgeable customer service. Our aim is to be your ultimate one stop shop for all your hobby gaming needs.


Contact info

4.0

Great

TrustScore 4 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(32,668)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was an order for my son's birthday

Was an order for my son's birthday. Royal mail had issues with their systems all day and was worrried would not be delivered in time, but they came through last minute. This was obviously in no way the shops fault as they were dispatched on time. extremly happy with my purchase and will be ordering more for my son from here in the future.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal website

Phenomenal website. Great prices, great shipping times, and amazing customer service.

When missing a card from an LCG set, which Asmodee did nothing to help with, Chaos Cards took it upon themselves to help me out and get me the missing card. It was done very swiftly.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had an issue with parcel getting lost Mollie opened a query with royal mail to investigate and then Andy offered a replacement when royal mail couldn't find it.
Customer service is excellent you can be confident you're in good hands if you have any problems

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Best order and customer service ever!

I just wanted to leave a review because you really deserve to be appreciated!
I had a silly question some weeks ago, I have sent them an e-mail, they replied in 5 minutes! They could not help me with the issue, but as I said, it was a silly question.
Just because of their friendliness, I ordered a game a week ago, arrive in 2 days, way earlier then expected and this week I have ordered another one and just like the first order, arrived in 2 days, even if it said that it can be delivered in 2-5 days. The packages are dispatched almost immediately, they come really well packaged.
They have a really nice points program, which I really like.
I have had one of the best experiences with them, I even started to look for another game to buy from them again. I recommend them immensely.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Best UK online gaming store

My previous review was deleted for some reason, so I'm writing one again. These guys have been my go-to games store for years now, and they've never let me down. Great prices, fast dispatch, a decent loyalty programme and stuff always arrives in great shape. They just delivered me a Warhammer: The Old World book after Wayland Games let me down, so super happy. I'd only used Wayland as a one-off as Chaos Cards didn't run a pre-order and stock was known to be tight.

January 23, 2024
Unprompted review
Rated 2 out of 5 stars

Poor packing

Used so much brown paper packing in the shipping box that the item boxes inside were squashed when they closed the box up.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great source for your TCG needs

Purchased several items from Chaos over the last few months, all arrived in good time and no damaged packages etc. Competitive prices and a good range of both new and slightly older products. Will certainly be returning for my next Pokémon fix!

January 6, 2024
Unprompted review
Rated 2 out of 5 stars

No care towards package/ delivery safety

Spent nearly £200 on Pokemon packs and 60-70% of the packs are damaged. They would have been in better condition if they had just wrote my address directly onto the cards and posted them like postcards.

January 5, 2024
Unprompted review
Rated 1 out of 5 stars

Scheduled date for “swift” delivery was…

Scheduled date for “swift” delivery was not done.

December 27, 2023
Unprompted review
Chaos Cards logo

Reply from Chaos Cards

Thank you for taking the time to leave a review here.
We are sorry that your order did not arrive as expected and apologise on behalf of the delivery company for any delays it suffered over the festive period.
We hope future orders are with you as quickly as possible.
Andy
Chaos Cards

Rated 5 out of 5 stars

Excellent Lego Order

I purchased a Lego set, which one was oos everywhere. I would recommend a sturdier box to the company, but they sent in a box with some wrapping protection, and the item arrived in excellent condition. Fast shipping, before Christmas. I will return and buy from them.

December 20, 2023
Unprompted review
Rated 1 out of 5 stars

Counterfeit Products

I want an immediate refund please - this is not acceptable at all. The pack you sent me is clearly tampered with. I am not accepting these goods, it is an absolute disgrace. How can you send out resealed packs? It has glue visible on the seal. I want a full refund, return label and my credit put back please. Tried messaging but no answer.

December 16, 2023
Unprompted review
Chaos Cards logo

Reply from Chaos Cards

Thank you for taking the time to leave us a review here on Trustpilot. We acknowledge the receipt of your messages, which unfortunately came in during our closed hours and were responded to as promptly as possible once we resumed our regular open hours. We want to assure you again that it is highly unlikely that the items were tampered with, as the products we offer come directly from official suppliers, and our reputation as trusted retailer is reinforced by our recommendation as a seller from Pokemon themselves.
My colleague is working with you via messages to resolve this matter swiftly and to your satisfaction.
My sincere apologies for any dissatisfaction caused.

Rated 1 out of 5 stars

Dont buy older single packs

Dont buy older single packs! I now bought at the second time older single booster at chaos cards, I gave it a second chance, but there are again no hits!

First order
40xUnified minds booster -> no hits

Second order
9xUnified minds booster &
6xUnbroken bonds booster -> again no hits

Not even 1 holo card!! I know that nothing is guaranteed, but in so many packs is it very improbable..

December 2, 2023
Unprompted review
Chaos Cards logo

Reply from Chaos Cards

Thank you for taking the time to leave a review.
We are sorry to hear you are not happy with the packs you received. All of the packs we sell are form official suppliers and either from sealed booster boxes or other similar opened items. Unfortunately, there is no guarantee of any particular card in a booster pack and we have witnessed good and bad openings in all of the time we have been trading.
Andy
Chaos Cards

Rated 1 out of 5 stars

Absolutely terrible experience.

Absolutely terrible experience.

Brought sealed Blisters in the black friday sale for them to tell me they had an issue on the system and the items are no longer in stock. Tried to rectify it by giving me booster packs in their place and and additional 1 of. The booster packs even now after black friday are not to the equivalent value the boosters are right now the value i purchased the blisters for during black friday i could of got them much cheaper than the blisters that I purchased and I purchased these for my personal collection. Would not offer any additional item or items in their place just booster packs. Have since cancelled the whole order and am extremely disappointed. I have been a customer of chaos for a long time and spent loads of money on products using them. After this experience I will not be using them again! Disgusting Service

November 24, 2023
Unprompted review
Chaos Cards logo

Reply from Chaos Cards

Dear Customer
Thank you for taking the time to leave us a review here on Feefo.
Sadly as you've mentioned in your review one of the items in your order - The Pokemon Scarlet & Violet Paradox Rift: BLISTER Booster Pack Armarouge - was found to be unavailable at the time of preparing your order for dispatch. This was discovered to be due to a system error that resulted in the over-selling of the product.
Upon discovering this issue, we promptly contacted affected customers, including yourself, and extended our sincere apologies. In an effort to make amends, we offered to replace the unavailable item with an equal quantity of standard Pokemon Paradox Rift booster packs, along with an additional pack as a token of our apology. It's worth noting that at the time of purchase, during our Black Friday Sales, the items were listed at equal value.
We understand that you declined this offer, exercising your right to do so, and you proposed an alternative solution of receiving replacement Blister booster packs with different artworks. Unfortunately, as communicated in our email response, we no longer have any remaining stock of the Scarlet and Violet Paradox Rift BLISTER booster packs of any variety, making this option unfeasible.
In lieu of this, we presented the option of a refund for the unavailable items, which would have allowed the dispatch of the other items in your order. However, you also declined this offer and requested the cancellation and refund of the entire order, a request that we promptly processed for you.

While we strive to prevent any customer dissatisfaction, we acknowledge that no system is flawless, and errors may occur. In such instances, we are committed to rectifying the situation to the best of our ability, as demonstrated in this case.
We sincerely apologise for any inconvenience caused and regret that we were unable to find a mutually agreeable solution. If you wish to discuss this matter further, please feel free to reach out to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look