My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were very happy with the recent purchase of our Suzuki Swift from Chapel House Southport, where we looked after by Gary Toni & Tom. We appreciated the time taken to explain the car's features a... See more
Company replied
We arrived without booking at Chapel House, Wigan Wallgate, with our Mazda 2, bought days earlier at Chapel House, Warrington. The offside rear stop light had just failed. Within 30 minutes, it had... See more
Company replied
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, makin... See more
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Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent service from Gary andrews
March 11, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, J. Scott.
We’re delighted to hear you received excellent service from Gary Andrews. We’ll be sure to pass your kind words on to him and the team at Chapelhouse Group.
Thank you again for taking the time to share your experience, and we look forward to welcoming you back in the future!
Just bought an Omoda 5 from Chapelhouse…
Just bought an Omoda 5 from Chapelhouse Warrington. Great experience from Tom and the team.
March 10, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Jo. We’re delighted to hear that Tom and the team at Chapelhouse OMODA & JAECOO Warrington provided a great sales experience and service. It’s fantastic to know they come highly recommended! We’ll be sure to pass your kind words on to Tom and the team. Thank you again, and we look forward to welcoming you back in the future!
Our new car collection was excellent…
Our new car collection was excellent today, besides the car being awesome our salesperson Jake Spencer was outstanding, coming in on his day off to ensure the handover went smoothly.
thank you Jake, a great experience.
March 7, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Dezzy.
We’re thrilled to hear that your new car collection at Chapelhouse Suzuki Wigan was excellent and that Jake Spencer went above and beyond, even coming in on his day off to ensure a smooth handover. It’s wonderful to know the experience matched the excitement of your new car!
We’ll be sure to pass your kind words on to Jake. Thank you again, and we look forward to welcoming you back in the future!
Great experience all round
I came to look around 6 weeks ago. Dan showed me around the different vehicles and I settled on the Jaecoo 7. He took the time to go through different finance options with various deposits and mileage allowances. I ordered the car and it came 6 weeks later as promised. Very happy with the car and the service provided by Chapelhouse. I will definitely return for my next vehicle.
March 5, 2026
Unprompted review
Reply from Chapelhouse Motor Group
hank you for your wonderful feedback, Luke.
We’re delighted to hear that you had a great experience from your first visit through to collecting your Jaecoo 7. It’s fantastic to know that Dan took the time to guide you through the different vehicles and finance options, and that everything arrived just as promised.
We’ll be sure to pass your kind words on to Dan. Thank you for choosing Chapelhouse OMODA & JAECOO Southport, and we look forward to welcoming you back when you’re ready for your next vehicle!
Omoda 9 Handover
Prior to purchase, test drive arranged at my convenience. Very impressed with the knowledge and friendliness of Dan Gargan the sales advisor. Very efficient service.
March 5, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your great feedback.
We’re delighted to hear that your experience arranging a test drive and purchasing your Omoda 9 was so positive. It’s fantastic to know that Dan Gargan provided such knowledgeable and friendly service, making the whole process efficient and convenient.
We’ll be sure to pass your kind words on to Dan. Thank you again for choosing Chapelhouse OMODA & JAECOO Southport, and we hope you enjoy your new car!
Do not use
Purchaed an MG 4 weeks ago, they agreed to put on the 12 months MOT.
On collection this wasn’t done and the key fob was broken, I was assured by Ray that an MOT would get booked and the key replaced.
I have called every week to get this sorted and still nothing done, happy to take your money but that’s it.
March 4, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We understand how frustrating it must be to have outstanding items following your vehicle purchase, particularly regarding the MOT and the key fob. This is not the level of service we aim to provide at Chapelhouse.
If you haven’t already done so, please contact our customer service team with your vehicle registration on customercarewiganpier@chapelhouse.co.uk, so we can investigate this further and work towards getting the MOT arranged and the key issue resolved as quickly as possible.
A great experience- thank you.
A great experience! Just bought a brand new blue Suzuki Swift...so easy, thanks to Gary Andrews who talked us through the whole process and was very helpful and patient at every stage. I'd definitely go back again. Thank you.
March 3, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Mary.
We’re delighted to hear that you had a great experience purchasing your new blue Suzuki Swift at Chapelhouse Suzuki Southport. It’s fantastic to know that Gary Andrews provided helpful and patient guidance throughout the process, making everything easy for you.
We’ll be sure to pass your kind words on to Gary. Thank you again, and we look forward to welcoming you back in the future!
Over the moon
We purchased our car from Aiden who was super helpful and very knowledgable of the product we were purchasing.
Aiden spent time ensuring that we were purchasing the right car for us.
We picked our car up yesterday and we love the car.
Thank you Aiden and team for the pleasant streamlined experience.
Absolutely flawless
Kel and Col
Ps Col said thanks for the coffee ☕️
March 2, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Kelly.
We’re absolutely delighted to hear that you’re over the moon with your new car and that Aiden provided such knowledgeable and helpful service throughout your purchase at Chapelhouse Group. It’s great to know he took the time to ensure you chose the right car and that the whole experience felt smooth and flawless.
We’ll be sure to pass your kind words on to Aiden and the team — and we’ll let him know Col appreciated the coffee too! ☕️
Enjoy your new car, and we look forward to welcoming you back in the future.
Thanks to leah at mg wigan for helping…
Thanks to leah at mg wigan for helping us buy a new car ,we are loving it and the after care also thankyou we recommend leah 100% to any buying a new car thakyou so much for your help .
February 27, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback.
We’re delighted to hear that Leah provided such great support during your new car purchase at Chapelhouse MG Wigan Pier, and that you’re loving your new car! It’s also wonderful to know the aftercare has met your expectations.
We’ll be sure to pass your kind words and 100% recommendation on to Leah. Thank you again for your support, and we look forward to welcoming you back in the future.
Dan was brilliant today when we…
Dan was brilliant today when we collected our new Jaecoo from Chapelhouse. From start to finish he was friendly, professional and really easy to deal with. He kept us updated, explained everything clearly, and made the handover smooth and stress-free.
The car was presented perfectly and Dan took the time to go through the key features and paperwork without rushing us. Really great service all round, would happily recommend Dan and Chapelhouse to anyone picking up a new car.
March 2, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Miya.
We’re delighted to hear that Dan provided such a friendly and professional experience when you collected your new Jaecoo from Chapelhouse Omoda & Jaecoo Southport. It’s fantastic to know he kept you updated throughout, made the handover smooth and stress-free, and took the time to clearly explain everything without rushing you.
We’ll be sure to pass your kind words on to Dan — he’ll be thrilled to hear your recommendation. Enjoy your new car, and we look forward to welcoming you back in the future!
Bunch of jokers and lairs
Bunch of jokers and lairs. I called and booked an appointment next day to test drive 2 cars. I arrived. The lady i spoke to confirmed my appointment with Josh . When I arrived. No ones knows what the hivk is going on. Josh denies knowledge of me coming to text drive 2 cars. Also he was so rude. I spoke to another guy he says the car is not available. In 2 minutes cars arrived to show it to another coustomer.
You GUYS ARE JOKE and LAIR .
Avoid dealing with this people especially Josh biggest lair
February 28, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your experience, Musab.
We’re very sorry to hear about the issues you encountered at Chapelhouse MG Bolton regarding your test drive appointment and the behaviour you experienced. The situation you describe — miscommunication, unavailability of vehicles, and rudeness — is completely unacceptable and falls far short of the service standard we aim to provide.
We take concerns like yours very seriously. We strongly encourage you to contact our Customer Experience Team directly on customercarebolton@chapelhouse.co.uk so your case can be fully investigated and escalated to senior management. Our priority is to address this matter properly and ensure it does not happen again.
Fantastic service from Dan Gargan at…
Fantastic service from Dan Gargan at the Southport (Ainsdale) branch. I called in simply to have a look at the cars in the flesh, so to speak, and was very impressed by the knowledgeable and no-pressure approach he presented. In fact, that was a major factor in my confidence in working with him. He made the whole experience very positive and responded well to all the issues which presented themselves as we went through the process. I'm always cautious about giving five-star reviews as it could be taken as a simple default position, but in this case, there could be no other option (and no; I'm not being paid to say that and I'd never met him before walking into the showroom, just to be clear!). The whole experience left me feeling very confident that he had done the best he could to address my needs.
February 26, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your detailed and positive feedback, Mr.
We’re delighted to hear that Dan Gargan provided such fantastic service at Chapelhouse Group. It’s wonderful to know that his knowledgeable, no-pressure approach gave you confidence, and that he addressed all your needs throughout the process. Your 5-star review and kind words mean a lot to Dan and the entire team.
We’ll be sure to pass your feedback on to him. We truly appreciate your support and look forward to welcoming you back in the future.
Fantastic staff -Gary
Great experience, really helpful. Thank you for making it so easy. Loving my new car!
February 26, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your lovely feedback, Keely.
We’re so pleased to hear you had a great experience with Gary at Chapelhouse Southport and that he made the whole process easy and stress-free for you.
It’s fantastic to know you’re loving your new car! We’ll be sure to pass your kind words on to Gary.
We look forward to welcoming you back again in the future.
Avoid at all costs
Reserved a car, did everything which was asked of me then they went and sold it to someone else after telling me it was coming to me with their story changing every contact. Had to chase them for information and they didn't even have the decency to call me back and emailed instead. Disgraceful way to treat people and I would avoid at all costs
February 26, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your experience, Mark.
We’re very sorry to hear about the situation with your reserved car at Chapelhouse Suzuki Wigan. The experience you describe — being promised a car, only for it to be sold to someone else, with poor communication and changing stories — is completely unacceptable and falls far short of the service standard we aim to provide.
We take concerns like yours very seriously. We strongly encourage you to contact our Customer Experience Team directly on customercarewigan@chapelhouse.co.uk so that your case can be fully reviewed and escalated to senior management. We want to ensure this matter is addressed properly and that your concerns are heard.
Can’t thank Julie at chapel house…
Can’t thank Julie at chapel house enough, our car went in for an oil leak the process was smooth, updated the whole way through and was even valeted afterwards! Thank you so much Julie for your 5* customer service.
February 25, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Jenny.
We’re delighted to hear that Julie provided 5-star service at Chapelhouse MG Southport while your car was in for an oil leak. It’s wonderful to know the process was smooth, you were kept updated throughout, and your car was even valeted afterwards.
We’ll be sure to pass your kind words on to Julie and the team. We truly appreciate your support and look forward to welcoming you back in the future.
Today I went to pick my omoda up that…
Today I went to pick my omoda up that I had been waiting 4 months for. The guy in question who dealt with me, was Aiden grey.
His customer service was second to none.
After signing some documents he then took me outside to my car and went through everything I needed to know to get me on the road.
Highly recommend this guy
February 25, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Lorraine!
We’re thrilled to hear that Aiden Grey provided second-to-none customer service at Chapelhouse OMODA & JAECOO Southport while handing over your Omoda. It’s wonderful to know he took the time to guide you through everything and made sure you were ready to get on the road confidently.
We’ll be sure to pass your kind words on to Aiden. Thank you for your recommendation, and we look forward to welcoming you back in the future!
Really good customer service
Really good customer service - Gary (and the rest of the staff I spoke to!) was friendly, helpful and just really lovely . He explained really clearly how everything would work re finance etc and he knew I was keen to get the car asap so he really pushed it through and I had my new car less than a week after first going into the showroom!
February 24, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Paula.
We’re thrilled to hear that Gary and the team at Chapelhouse Suzuki Southport provided such friendly, helpful, and clear guidance throughout your car purchase. It’s wonderful to know that Gary went the extra mile to get your new car to you in less than a week!
We’ll be sure to pass your kind words on to Gary and the team. We look forward to welcoming you back in the future.
Nathan was very helpful & knowleagble…
Nathan was very helpful & knowleagble about the car, he a was also very polite
February 20, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your great feedback, William.
We’re delighted to hear that Nathan was so helpful, knowledgeable, and polite during your experience with Chapelhouse Omoda Jaecoo Southport. Providing clear information and a professional, friendly approach is exactly what we aim for.
We’ll be sure to pass your kind words on to Nathan. We look forward to welcoming you back again in the future.
Very Satisfied
I have been messed around by two other dealers, Nathan has made a big effort on getting me a vehicle in specification I want and when I want it, would highly recommend Nathan & Chapelhouse.
February 20, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Stan.
We’re delighted to hear that Nathan went the extra mile to secure the exact vehicle you wanted, especially after your previous experiences elsewhere. Providing a smooth, tailored experience is exactly what we strive for at Chapelhouse Southport
Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Nathan.
We look forward to supporting you again in the future.
Very pleasant experience
Very pleasant experience, visited to have a look at an Omoda 5, Nathan handled our experience in the showroom, he was very polite and well spoken, was not pushing for us to sign or agree to anything on the day which was a positive, let us take our time and look round the car and took us on a test drive, was very knowledgeable about the car and all the tech inside.
Will more than likely be returning to finalise an agreement.
Overall a very good experience and would recommend
February 21, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic review, George.
We’re delighted to hear you had such a pleasant experience with us at Chapelhouse Omoda & Jaecoo Southport while looking at the Omoda 5. It’s great to know that Nathan provided a relaxed, pressure-free environment, gave you the time to explore the vehicle properly, and shared his knowledge during the test drive.
We’re pleased you felt comfortable throughout the process — that’s exactly how it should be. We’ll be sure to pass your kind words on to Nathan, and we look forward to welcoming you back when you’re ready to finalise everything.
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