My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were very happy with the recent purchase of our Suzuki Swift from Chapel House Southport, where we looked after by Gary Toni & Tom. We appreciated the time taken to explain the car's features a... See more
Company replied
We arrived without booking at Chapel House, Wigan Wallgate, with our Mazda 2, bought days earlier at Chapel House, Warrington. The offside rear stop light had just failed. Within 30 minutes, it had... See more
Company replied
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, makin... See more
Company replied
Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Get everything in writing.
My daughter has been in dispute with this company for over 12 months. Been through the ombudsman which was a waste of time as they don't understand engine problems and the internal damage done when diesel gets into the oil. Chapel house Warrington lied to her and me from start to finish. The sales team from top to bottom seem to suffer from memory loss following our conversations. Buyer beware. Will never use this company again go to a reputable company
February 23, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your experience, Kevin.
We’re very sorry to hear about the ongoing issues your daughter has faced with her vehicle at Chapelhouse Suzuki Warrington. The concerns you describe regarding miscommunication, unresolved technical problems, and the difficulties you’ve encountered with our team fall far short of the standard of service we aim to provide.
We take feedback like yours very seriously. I would strongly encourage contacting our Customer Experience Team directly on customercaresuzuki@chapelhouse.co.uk with full details of your case so that it can be escalated immediately to senior management for review and resolution. Your concerns deserve urgent attention and a proper response.
So had a reply after being told to…
So had a reply after being told to contact customer service . Emma Kingston basically said ( Mrs Johnston was told to leave car all day ) fo t know who Mrs Johnston is blamed us and said fo you want it booked in again that’s it
February 23, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing this, Gary.
We’re very sorry to hear about the way your situation was handled by our team, including the response from Emma Kingston at Chapelhouse Suzuki St Helens. It’s completely understandable that being blamed and given a minimal response after your previous issues would be frustrating and unacceptable.
This matter will be escalated immediately to senior management so they are fully aware of the ongoing communication issues and the way your case has been handled.
We sincerely apologise for the repeated stress and poor communication you’ve experienced.
Avoid Chapelhouse Southport Service Dept
My car was booked in for a service and MOT under a Service Plan (that I was pressured to buy last year as the only way Ainsdale branch would honour the free MOT for life which I can see from other reviews I am not alone). Car dropped off before 9am. Asked for it to be ready before 3 if possible. It was literally a catalogue of errors from beginning to end. Report and video sent about 1pm with actions needed. Details on report contradicted video. Phoned them to ascertain what was correct. Parts ordered and told car would be ready same day. Shortened version of events was endless calls to Chapelhouse. Wrong parts received. Had to order again. Called for payment without knowing if the works were complete. More calls. Close to 5pm and still no guarantee the car would be ready which I needed for work the next day. More calls. Eventually received a call to confirm the car was ready. Log book and MOT complete. Paid over the phone after more calls as issues with card machine. About 10 minutes later I received another call to advise that the MOT was not done and I would have to bring it in again! I had taken a days annual leave to sort the service and MOT and was not prepared to take another day. It was agreed that they would collect my car the next day from my place of work. I received a call in work the next day to say that they were outside ready to collect the car. Actually they were outside my home address. Work day disrupted. More inconvenience and stress. Another call when they eventually arrived at the correct address! The whole scenario was stressful and completely unacceptable from a reputable company. After-sales was even worse. “Customer satisfaction is incredibly important to us”. Maybe the Group Head of Aftersales (SM) needs to be made aware of this statement and abide by it. Numerous calls and emails that he did not even have the courtesy to respond to. Last email took over 2 weeks for an acknowledgment after more phone calls. Responses were condescending when received. Needless to say I would not recommend the service plan nor will I be returning after this runs out next year. I am astounded as to how the business remains operational with such low standards of customer care.
Latest update is again no response. I contacted Chapelhouse on Wednesday to discuss over the phone as suggested. It is now Saturday. Still awaiting a call back. I was offered a complimentary Air Conditioning service previously as way of compensation for a £600 service plan that has failed to deliver which I have obviously declined. Another failure in customer service.
January 14, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your detailed feedback, Joanne.
We are genuinely very sorry to hear about the difficulties you experienced with the service and MOT at Chapelhouse MG Southport. Your experience, from the repeated miscommunications and incorrect parts to the repeated disruptions to your day, falls far below the standards we strive to provide, and we completely understand your frustration.
We take feedback like yours extremely seriously, particularly regarding the lack of timely and respectful communication from aftersales. This matter will be escalated to our Group Head of Aftersales to ensure your concerns are reviewed and addressed appropriately.
If you are willing, we would appreciate the opportunity to speak directly with you to fully understand the situation and explore any way to make this right. Please contact our Customer Experience Team at your earliest convenience so we can work on a resolution.
We are truly sorry for the stress and inconvenience caused and appreciate you bringing these issues to our attention.
A happy daughter
My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton showroom, we travelled 45 miles to cash purchase the car from Suzuki Southport, where it was actually based. Apart from having to ‘chase’ the salesman a couple of times - phone calls weren’t always returned - and the price was £100-£150 higher than l would have liked, but didn’t haggle as hard as l was minded to do as my daughter wanted the car (my fault therefore?), l was generally happy with the service l received.
December 17, 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your detailed feedback, Alan.
We’re really pleased to hear that your daughter found the Suzuki Swift she wanted and that, overall, you were happy with the service at Chapelhouse MG Southport. It’s always a special moment helping someone purchase a car they’re excited about, and we’re glad we could be part of that.
That said, we’re sorry to hear that you had to chase for callbacks and that communication wasn’t as consistent as it should have been. We understand how important clear and timely contact is, especially when travelling a distance to complete a purchase. Your comments will be shared with the team to help us improve.
We hope your daughter is thoroughly enjoying her Swift, and we’d be delighted to welcome you both back in the future.
New Jaecoo 7 Chapelhouse
We bought our new Jaecoo 7 PHEV at Chapelhouse in Ainsdale. Initially Phil the manager looked after us and took us out for a test drive and then Dan took over. The whole process was very smooth with constant communication and updates from Dan. He was very helpful but not overbearing and supported us throughout the process and made us feel that nothing was a problem. Because of this my son is now very interested in buying a car through this dealership.
February 13, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic review, Paul.
We’re thrilled to hear that your experience buying your new JAECOO 7 PHEV at Chapelhouse OMODA & JAECOO Southport was so smooth. It’s wonderful to know that Phil and Dan provided attentive support, with Dan keeping you updated throughout the process while remaining helpful without being overbearing.
We’re delighted that your experience has even sparked your son’s interest in buying a car through us! I’ll be sure to pass your kind words on to Phil, Dan, and the team.
lindy has been fantastic
lindy has been fantastic !he absolutely went above and beyond to make sure I was happy with my purchase and was confident driving me care I couldn’t praise him enough what a guy !
February 6, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic review, Jamie.
We’re thrilled to hear that Lindy went above and beyond to ensure you were happy with your purchase and confident with your new car at Chapelhouse MG Bolton. It’s wonderful to know he made such a positive impression — your kind words mean a lot to us.
I’ll be sure to pass your praise on to Lindy and the team. We look forward to welcoming you back in the future.
A Pleb in sales marched up to me with…
A Pleb in sales marched up to me with hearing difficulties. I Marched off. Warrington Branch.
February 11, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Trev.
We’re very sorry to read about your recent experience at Chapelhouse Suzuki Warrington. What you’ve described certainly isn’t the standard of professionalism or courtesy we expect from our team, and we apologise if you felt uncomfortable or approached in the wrong way.
We take comments like this seriously and would welcome the opportunity to understand more about what happened so we can address it appropriately. If you’re willing, please contact us directly so we can look into this further.
Free MOT for life?????
Tried to book my car in for a MOT and service, was told the MOT would cost £45, when I pointed out that I had a free MOT for life certificate from them they said it was no longer valid and I would have to pay. Needless to say I will take my custom elsewhere. I have been a customer of theirs for several years.
February 9, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Steve,
Thank you for taking the time to share your experience. I’m really sorry for the frustration this has caused — especially as a long-standing customer. I completely understand why being told your Free MOT for Life certificate was no longer valid would feel disappointing and confusing.
This isn’t the level of clarity or service we aim to provide. The Free MOT for Life scheme does have specific terms and conditions, but these should always be explained clearly and respectfully, not left to feel like a surprise at the point of booking.
We’d genuinely appreciate the opportunity to look into this properly for you and review what’s happened in your case. If you’re open to it, please contact our Customer Experience Team directly on customercarewiganpier@chapelhouse.co.uk with your vehicle details and certificate information, and we’ll make sure this is investigated thoroughly.
Thank you again for your honest feedback — it helps us improve, and we do hope we can restore your confidence in Chapelhouse.
Great experience at Bolton MG
Great experience at Bolton MG, Barry & Josh most helpful with my purchase. Many thanks.
February 9, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your lovely review, Lesley.
We’re really pleased to hear you had a great experience at Chapelhouse MG Bolton and that Barry and Josh were so helpful throughout your purchase. I’ll be sure to pass on your thanks to them both – feedback like this really means a lot to the team.
Enjoy your new car, and we hope to see you again in the future.
The sales person I dealt with
The sales person I dealt with, Gary Andrews, was very friendly and efficient. Very professional in his management of the sale. I would certainly recommend him.
February 9, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your lovely review, Heather.
We’re really pleased to hear about your positive experience with Gary Andrews. It’s great to know he was friendly, efficient, and professional throughout your purchase, and your recommendation means a great deal to both him and the wider team.
I’ll be sure to pass on your kind feedback to Gary. We hope you enjoy your vehicle and look forward to welcoming you back to Chapelhouse in the future.
No hassle buying
Had a great experience purchasing our MG S5 from Tom & Vee at Chapelhouse, Ainsdale. Both were very knowledgeable and accommodating. Process was easy enough and we picked up the car the following week. Would highly recommend if you want an easy life buying a car!
January 24, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your review, Andy.
We’re delighted to hear that your experience purchasing your MG S5 from Tom and Vee at Chapelhouse Ainsdale was so positive. It’s great to know they were knowledgeable, accommodating, and made the process easy for you, allowing you to collect your car the following week.
I’ll be sure to pass your kind words on to Tom, Vee, and the team. Your recommendation means a lot, and we look forward to welcoming you back in the future.
I would highly recommend Chapelhouse in…
I would highly recommend Chapelhouse in Southport. I have bought two cars from this place (both Jaecoo 7’s). The service has been fantastic from both Danny and Aiden. My first purchase with Aiden was quick and informative, the whole process was very smooth and I was updated regularly on where my car was up to. Everything was explained to me clearly and I am very happy with my purchase. The following week I came back in and ordered another car with Danny, again I cannot describe how smooth the whole process was and how friendly he was when speaking to me. All my questions were answered and everything was done at a time convenient for me. I have no doubt this is by far the best place to go car shopping in the area and if you want a smooth and stress free process then come here.
February 7, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic review, Alex.
We’re thrilled to hear that your experiences at Chapelhouse in Southport have been so positive, especially with both your Jaecoo 7 purchases. It’s great to know that Aiden and Danny provided smooth, informative, and friendly support, kept you updated throughout the process, and made everything convenient for you. Your kind words really highlight the standard of service we strive to deliver.
I’ll be sure to pass your feedback on to Aiden, Danny, and the team. We look forward to welcoming you back for your next stress-free car purchase.
Fantastic staff and such a lovely experience
Fantastic staff and such a lovely environment to buy a car. Gary was perfect and explained everything clear and logically. It was an ease buying the brand new Suzuki Swift and Dan was with Gary when we picked the car up who was also very friendly and showed great customer care.
Thank you so much guys
We will definitely return for another amazing deal.
February 6, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful review, Allan.
We’re thrilled to hear that your experience at Chapelhouse Suzuki Southport was so positive and enjoyable. It’s great to know that Gary explained everything clearly and logically during your purchase, and that Dan provided friendly and attentive support when you collected your brand-new Suzuki Swift.
I’ll be sure to pass your kind words on to Gary, Dan, and the team. We look forward to welcoming you back for another amazing deal in the future.
Stop and get excellent service.
We arrived without booking at Chapel House, Wigan Wallgate, with our Mazda 2, bought days earlier at Chapel House, Warrington.
The offside rear stop light had just failed.
Within 30 minutes, it had been repaired, and we were on our way!
Excellent prompt service, arranged by pleasant, courteous reception staff.
February 5, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your review, Malcolm.
We’re thrilled to hear that you received such prompt and excellent service at Chapelhouse Suzuki Wigan, especially with the quick repair of your Mazda 2’s offside rear stop light. It’s great to know our reception staff were pleasant and courteous and helped make the process so smooth.
I’ll be sure to pass your kind words on to the team. We look forward to welcoming you back in the future.
AVOID SOUTHPORT SALES TEAM !!!
The sales team in Southport are totally useless ! Not interested in selling you a car even when you are stood right in front of them.
They rarely answer the phone and are always confused and unenthusiastic.
The whole sales staff in Southport need to be sacked and replaced asap they are seriously letting the brand down !
Note to management; Sack them all ! you can not be this desperate for good sales staff.
February 5, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Adrian.
I’m very sorry to hear about your experience with our sales team at Suzuki Southport. It’s clear that the service you received fell far below the standard we expect, and I completely understand your frustration regarding poor communication, unenthusiastic staff, and lack of responsiveness. This is not acceptable, and your comments will be escalated to the management team for review.
We would appreciate the opportunity to speak with you directly to understand exactly what happened and see if there is a way to address your concerns.
Shocking customer service
Shocking customer service we've only had the MG HS for 6 months it's been in there garage for 1 month on and off no up date every time I call they say that the manager will give u a call back never happens so I rejected the car now they want more money off me for the same make of car with more mileage I except that you can get cars with problems but I can't expect the way that they are messing me around one department blaming the other and no loan car so my wife has had the inconvenience of not having a car for all this time would not recommend chapelhouse southport after sales is shocking it's been the most stressful car experience I've ever had
January 14, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to share your experience, Will.
I’m very sorry to read about the difficulties and stress you and your wife have experienced. Being without your car for such a long period, receiving poor communication, and feeling passed between departments is understandably frustrating, especially with a vehicle that is only six months old. This is clearly not the level of aftersales care we aim to provide, and I sincerely apologise for the inconvenience and upset caused.
Your concerns regarding the lack of updates, unreturned calls, absence of a courtesy vehicle, and the handling of the rejection process are being taken seriously. This feedback will be escalated to the management team so it can be fully reviewed and addressed.
We would genuinely welcome the opportunity to speak with you directly to better understand the situation in full and see how we can work towards a resolution.
Great experience!
Understood our budget, helped us review options without being pushy and found us the perfect car for our family!
January 31, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your review, India.
We’re thrilled to hear that your experience with Chapelhouse Group was so positive and that the team took the time to understand your budget, review options, and help you find the perfect car for your family—without any pressure.
I’ll be sure to pass your kind words on to the team. We hope you enjoy your new car and look forward to assisting you again in the future.
Bought a Jaecoo of Dan
Bought a Jaecoo of Dan, he was very knowledgeable and couldn't do enough for me, he helped me get a deal that worked for me and organised collection for a day that suited. Definitely recommend.
January 30, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your review, Sam.
We’re delighted to hear about your experience buying your Jaecoo with Dan. It’s great to know he was knowledgeable, supportive, and helped find a deal and collection date that worked perfectly for you. Recommendations like yours mean a lot to us.
I’ll be sure to pass your kind feedback on to Dan and the team. We hope you’re enjoying your new Jaecoo and look forward to supporting you again in the future.
We can’t thank Tom at Chapelhouse…
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, making what could have been a stressful experience feel smooth and reassuring. Nothing was too much trouble, and his understanding and care really stood out. A true credit to Chapelhouse — we’re so grateful for everything he’s done for us.
January 28, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your wonderful feedback. We’re thrilled to hear that Tom at Chapelhouse Southport went above and beyond to support your family, making the entire experience smooth, reassuring, and stress-free. His kindness, patience, and dedication truly make a difference, and we’ll be sure to pass on your heartfelt thanks — he’ll be over the moon to hear this!
Chapelhouse Southport poor
Absolutely poor experience again. Given wrong quote initially, £100 more!! Car was in at 8.00 for an early service Mot, not ready till 4.30, no valet or car washed. No call to say it was ready, I rang at 2pm told they would ring back with up date, nothing. Rang again an hour later told nearer to 5pm. With out Julie's customer care would have been shocking, she made huge effort under staffed. This is not first time. Sales Department poor to don't seem interested enough to follow up interest. Also when you buy a used car there no after care at all, that's it they have your money.
January 27, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Jennifer. We’re very sorry to hear about the repeated issues you experienced at Chapelhouse Southport. We completely understand how frustrating it must have been to receive the wrong quote, wait so long for your service MOT, and not receive updates or the expected valet service.
We’re glad that Julie’s customer care helped improve your experience, but it’s clear that other aspects of the service and sales departments fell short. Your comments will be shared with management so these issues can be addressed and improvements made to ensure better communication, follow-up, and aftercare for all customers.
We’d like the opportunity to discuss this further and make things right. Reaching out directly to the dealership or service manager would allow us to address your concerns personally and ensure a better experience next time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.