Chapel Interiors Reviews 

66
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wonderful range of paint brands and colours. Spoilt for choice! The website is easy to navigate as is the order process, Orders are extremely well packed and the paint is always in tip top condit... See more

Rated 5 out of 5 stars

Very pleased - my item shipped really quickly so was able to proceed with my project as planned - it even arrived sooner than expected which was a bonus! The paint was high quality - as you’d expect... See more

Rated 5 out of 5 stars

Next day free delivery on my 2 tins of emulsion and discounted price. Very well packaged. It went on amazingly well over recently mist coated white emulsion and I always worry when I cut in being only... See more

Rated 5 out of 5 stars

We ordered 2 tins of Little Greene paint, the paint was delivered very quickly and very well packaged. We would definitely recommend this company.

Company details

  1. Decoration and Interior Design Store
  2. Paint Store
  3. Wallpaper Store

Written by the company

Chapel Interiors is a proud family-run independent business with over 40 years of experience. Based in the heart of Wilmslow, our store has grown from a passion for premium paints and designer wallpapers, combined with a genuine commitment to outstanding customer service. Now run by a husband and wife team, we’re dedicated to helping our customers create beautiful interiors tailored to their individual needs and personal style. We take pride in our expert product knowledge and the time we spend with every customer whether you're embarking on a full home renovation or just refreshing a single room, we're here to help at every step.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(66)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always reliable

I have found CI the cheapest with Little Green paints. I have ordered a few times and they always deliver on time. 10/10!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great price and good advice given

Always get my Little Greene paint from here - 3 reasons.... Best price..... I can collect it virtually ASAP..... and I always get good advice given very willingly - thank you!

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent paint retailer

I buy all my Farrow and Ball and Little Greene paint from here as the service is great and they often have better offers than buying from the manufacturers direct.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service Lacking

Bought 1 Litre can of Little Greene paint, the consistency was like liquid and not like the Intelligent Eggshell we had bought previously. I politely complained and was told it obviously hadn’t been in the shaker long enough and was told to shake it/ stir it myself. We had already stirred it etc ourselves. No offer of a replacement despite previously buying a lot of paint from Chapel Interiors. Needless to say we won’t be buying anything else from them. No customer service whatsoever.

December 15, 2025
Unprompted review
Chapel Interiors logo

Reply from Chapel Interiors

Good Morning Claire,

Thank you for taking the time to leave your review. We’re sorry to hear that the product did not meet your expectations on this occasion, and we appreciate you bringing this to our attention.

To clarify, darker Little Greene colours can have a finer or more fluid consistency than lighter shades. This is due to the higher pigment levels required to achieve deeper colours, which can also result in some natural separation. For this reason, thorough mixing by hand or machine is recommended to ensure the paint performs as intended.

We understand how this may have been frustrating and we recognise that clearer guidance and reassurance should have been provided, and we appreciate the opportunity to improve how we communicate this going forward.

If you would like to discuss this further, we’d be happy to review your experience and offer appropriate support. Please feel free to contact us directly.

Thank you again for your feedback. It helps us maintain high standards for both our products and our service.

Rated 5 out of 5 stars

Excellent

Excellent. I ordered one Mylands and One Little Greene. Both were delivered quickly. My query was rapidly answered and acted upon. Id buy again.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fab Service



Paint delivered the next day after order was placed - website easy to navigate with lots of choice and discount codes available for use. Highly recommend.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Chapel Interiors, a 6 star experience

I have just been provided with exemplary customer service and problem solving by a Lady called Jade at Chapel Interiors, Wilmslow. I am based in the New Forest just outside Southampton. We experienced some paint and wallpaper manufacturer issues which were all sorted quickly and efficiently by Jade who kept me fully informed and ensured prompt deliveries. This quality of service is very hard to find and so i give a very strong recommendation to contact Chapel Interiors Wilmslow for excellent customer service.

September 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look