Wonderful range of paint brands and colours. Spoilt for choice! The website is easy to navigate as is the order process, Orders are extremely well packed and the paint is always in tip top condit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased - my item shipped really quickly so was able to proceed with my project as planned - it even arrived sooner than expected which was a bonus! The paint was high quality - as you’d expect... See more
Next day free delivery on my 2 tins of emulsion and discounted price. Very well packaged. It went on amazingly well over recently mist coated white emulsion and I always worry when I cut in being only... See more
We ordered 2 tins of Little Greene paint, the paint was delivered very quickly and very well packaged. We would definitely recommend this company.
Company details
Written by the company
Chapel Interiors is a proud family-run independent business with over 40 years of experience. Based in the heart of Wilmslow, our store has grown from a passion for premium paints and designer wallpapers, combined with a genuine commitment to outstanding customer service. Now run by a husband and wife team, we’re dedicated to helping our customers create beautiful interiors tailored to their individual needs and personal style. We take pride in our expert product knowledge and the time we spend with every customer whether you're embarking on a full home renovation or just refreshing a single room, we're here to help at every step.
Contact info
33 Chapel Lane, SK9 5HW, Wilmslow, United Kingdom
- 01619600348
- info@chapelinteriors.co.uk
- chapelinteriors.co.uk
4.6
Excellent
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chapel Interiors
This was the first time I have ordered from Chapel Interiors and it was a great experience. They had 10% off Little Greene wallpaper which was a really good saving, also quick free delivery.
August 29, 2025
Unprompted review
Excellent service.
Excellent. My items arrived quickly and very well packaged. Highly recommend
August 24, 2025
Unprompted review
Very helpful
Very helpful - swift delivery by courteous delivery company.
August 11, 2025
Unprompted review
Always buy my Little Green Paint here
Always buy my Little Green Paint here, best price and even the free delivery is super quick.
Great service.
August 15, 2025
Unprompted review
Great service
This is the second time I used Chapel Interiors to purchase The Greene Company paint and the service has been amazing. I enjoyed the 10% discount and the delivery was quick and with no issues.
August 3, 2025
Unprompted review
Don’t bother with faster delivery
Not good. Ordered with faster delivery on a weekend - paint arrived midday on Wednesday. Customer service couldn’t care less - no follow up to see if everything was ok
August 6, 2025
Unprompted review
Reply from Chapel Interiors
Good afternoon,
Thank you for your feedback, and we’re truly sorry to hear you were disappointed with the delivery timing. We completely understand how frustrating it is when something arrives later than you expected.
Just to explain, our 'Express 1–2 Business Days' service works from the next working day. This means that any orders placed over the weekend are processed on Monday, with delivery following in 1–2 working days. We’re sorry if this wasn’t made clear at checkout, we’ll review our wording to avoid future confusion.
We always aim to get orders to our customers as quickly as possible, and we’ll take your comments on board to improve both our communication and service. If there’s anything else we can help with, please don’t hesitate to contact us.
Kind regards,
The Chapel Interiors Team
Excellent company to buy with
Excellent company to buy with. I bought paint and wallpaper paste. Arrived so quickly and very well packaged. I’d recommend them.
August 4, 2025
Unprompted review
Very helpful and knowledgeable
Very helpful, pleasant and knowledgeable. Prompt delivery. Will definitely buy from Chapel Interiors again. Thank you!
August 7, 2025
Unprompted review
Excellent experience
Excellent experience, good price and very quick delivery. Thank you very much to all at Chapel at Interiors
July 31, 2025
Unprompted review
I would just be mindful that if you buy…
I would just be mindful that if you buy paint from them in my case I bought quarter quarts grey instead of quarter grey. The paint tin was not opened and I hadn’t even taken it out of the box because I saw the delivery note and I contacted them to advise that the paint is Made to order and cannot be returned. I was not aware of this and I do not believe it is identified when ordered.
July 7, 2025
Unprompted review
Reply from Chapel Interiors
Good Morning,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it can be to order the wrong shade, especially when the product hasn’t been opened, and we’re very sorry we weren’t able to offer a return in this case.
Due to the extensive colour palettes offered by designer paint brands, including Zoffany, all paints are mixed to order. This is standard practice across the industry and means the products are classed as bespoke, which unfortunately makes them non-returnable once mixed.
We do our absolute best to communicate this clearly by including our returns policy on every product page and throughout the website, but we’re sorry to hear this wasn’t clear during your ordering process. We will take your comments on board as we continually work to improve clarity and the customer experience.
Once again, we’re extremely sorry for the disappointment caused, and we do appreciate you taking the time to share your feedback.
Warm regards,
The Chapel Interiors Team
I bought four paint bottles from them
I bought four paint bottles from them, one of which arrived, and I'm still waiting for the other three. Keep calling them. They will tell you they will update you by email or phone, but you will never get the answer. Now, two weeks later, still nothing has come. Avoid this irresponsible company if you are a contractor or doing something that needs to follow a timeline.
April 28, 2025
Unprompted review
Reply from Chapel Interiors
Good Morning,
Thank you for your feedback, and we're genuinely sorry to hear about your experience.
We’d like to clarify that Fired Earth paints are shipped directly by the brand and not mixed or dispatched from our store, which unfortunately limits the control we have over the shipping and fulfillment process. That said, we absolutely understand how important timely delivery is, especially for contractors or projects working to a schedule and we’re sorry this delay has caused inconvenience.
We do our best to keep customers updated as soon as we receive any information from the supplier, and we’re sorry that our communication did not meet your expectations on this occasion. Your experience clearly fell short of the service we aim to provide, and for that, we sincerely apologise.
Warm regards,
The Chapel Interiors Team
Great price and super-fast delivery
I was searching on google for HAMMERITE paint and all of the resulting companies (a) only had smaller size cans and (b) were very expensive. Chapel interiors were one of the few that had the 1 litre tin and the price was excellent - in fact most companies were charging the same price for much smaller tins of this paint.
They processed my order and shipped the tin very quickly and it arrived earlier than predicted .
Great company to do business with 😎
April 5, 2025
Unprompted review
Paint arrived the next day
This company offered the paint I wanted at a notably lower price than its competitors. Stupidly, I ordered 5L of the wrong colour, but Jade in customer services promptly rectified my issue and swapped the colour for me. The paint arrived the next day. I will be ordering all future paints from this company. Thank you.
January 22, 2025
Unprompted review
Outstanding service
Outstanding service.
Wow, only ordered the product yesterday and it arrived today, way above and beyond my expectations. Great work guys, I’ll defo be back in future.
December 9, 2024
Unprompted review
Poor product and customer service
Sorry to have to provide an honestly negative review, as I like to support SME's. However, Chapel Interiors have not accepted responsibility for paint delivered that is not close in pantone to the paint ordered. They have refused to rectify the issue, despite the pictures of the paint on white paper (as requested by them and carried out at my inconvenience) clearly showing the difference. £40 and an hour of my time wasted.
November 19, 2024
Unprompted review
Reply from Chapel Interiors
Good Morning,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you were disappointed with your experience, and we understand how frustrating this situation must have been.
We do our best to inform all customers that colours can vary depending on screen settings, lighting conditions, and the surface the paint is applied to. Because of this, we always recommend using a physical colour card or ordering a sample pot before committing to a full tin, especially for exact colour matching.
In this case, the paint was mixed according to the official Dulux colour formulation. As a stockist, we follow the manufacturer’s specifications to ensure consistency and accuracy. When customers raise concerns, we take them seriously and do report them back to the relevant brand for review. However, since the mix was verified as accurate by Dulux’s standard, we were regrettably unable to offer a replacement or refund.
We are sorry this wasn’t the outcome you had hoped for. Your feedback is valued, and we’re always looking to improve our service. If you have any further questions, we’d be happy to speak with you directly.
Warm regards,
The Chapel Interiors Team
Excellent overnight order and delivery…
Excellent overnight order and delivery service from Chapel Interiors for two five litre cans of wood preservatives.
Very efficient phone service and specialist thick cardboard packing to protect the cans.
Amazingly quick delivery by about 10.00 am by UPS.
Thanks you.
September 5, 2024
Unprompted review
Illegal returns policy
Sells Little Green paint and claims it’s ‘bespoke’ to avoid accepting returns. Returns policy illegal under Distance Selling Regulations. Would avoid.
March 21, 2024
Unprompted review
Reply from Chapel Interiors
Thank you for your feedback. We're genuinely sorry to hear that you were unhappy with your experience.
We do our very best to ensure our customers are aware that paints from designer brands such as Little Greene are mixed to order. This is due to the vast range of colours available, and it's standard practice across the industry. These bespoke-mixed paints are not pre-mixed or held in stock, which is why they are classed as customised items.
Because of this, and in line with Little Greene’s own policy, these products are non-returnable. We aim to make this clear by displaying our returns policy on every page of our website to help ensure customers have all the information they need before making a purchase.
We appreciate your concern and are sorry that our policy has caused frustration. We’re always looking for ways to improve communication and customer experience, and your feedback is valuable in that process.
If you have any further questions or concerns, please don’t hesitate to contact us directly, we’re happy to help.
Warm regards,
The Chapel Interiors Team
Great service from Chapel Interiors
Great service from Chapel Interiors
We turned up to the shop two minutes before closing time with a very specific request. We were given time to discuss our options and felt well looked after. Really good service and highly recommended.
March 1, 2024
Unprompted review
Customer service and delivery
I have used this company several times in the last 2 years.
I changed my mind after I submitted my order and the customer service was impecable. Order changed over the phone and some money refunded inmediately.
Delivery is outstanding, even I had not requested following day, paint pot were here after 24 hr.
Highly recommended
August 8, 2023
Unprompted review
Great Experience
Great experience and would definitely use them again. Cannot fault the customer service received especially by Jade. We ordered 14 pots of paint and even though they were very well packed 2 arrived damaged, replacements were sent out promptly. Highly recommend and cheaper then anywhere else!
July 25, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.