Charis Reviews 330

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, finding the process straightforward and the support impactful. Many express deep gratitude for the assistance received, highlighting how it alleviates stress during difficult times and significantly improves daily life. The products provided are highly appreciated, and the staff are frequently described as helpful, professional, and communicative, ensuring a smooth experience from application to delivery and installation. However, some customers also noted issues with communication and delivery. A few people mentioned receiving incorrect information or experiencing delays, with some having to chase their orders. There were also occasional reports of unhelpful or brusque interactions with staff, particularly when dealing with complex situations or vulnerable individuals.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, seamless, and efficient... See more

Product

Reviewers highlight positive aspects of product quality and the impact on their lives. Many customers express... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick and efficient... See more

Customer service

Consumers find customer service to be positive. Many reviewers express appreciation for the helpful and... See more

Based on these reviews

Rated 5 out of 5 stars

Walking into my kitchen late at night, opening my fridge door and being flooded with light! I didn’t fully appreciate just how bad my old fridge was until that moment! I had never heard of Charis bef... See more

Company replied

Rated 5 out of 5 stars

CHARIS are an exceptional charity they are well organised, professional and above all they keep it simple. No fuss no frills just target much needed help to those who need it most - governments should... See more

Rated 5 out of 5 stars

Charis has helped me over the last 5+yrs. My life changed considerably due to health issues which can leave you feeling a bit vulnerable. There platform is informative & simple to use. There are numer... See more


Company details

Written by the company

Charis aims to improve lives by providing support to those who need it via bespoke schemes that enable its clients to deliver their social responsibility commitments and commercial goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

330 reviews

5-star
4-star
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1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I can’t thank you enough for your…

I can’t thank you enough for your wonderful service you mad everything so easy thank you for everything I really appreciate it .And the best thing it was a great birthday present it was delivered on my birthday

February 18, 2026
Unprompted review
Charis logo

Reply from Charis

You are most welcome. Happy Birthday and thank you so much for the review.

Rated 5 out of 5 stars

Thanks Charis Grants…

The service provided by Charis Grants on the Let's Talk Energy Fund was excellent, demonstrating professionalism, efficiency, and a clear commitment to delivering high-quality outcomes - especially through very difficult times. They engaged through every stage of the application process and their updates were very clearly explained/relevant.

February 10, 2026
Unprompted review
Charis logo

Reply from Charis

We were so pleased to read this and thank you so much for taking the time to review us.

Rated 5 out of 5 stars

Worth Filling in The Form. Great Charity. Thank

I came to hear about Charis through my energy supplier (EDF) and given that I was eligible to apply for the new white goods I did so. I just had to fill in a simple firm and await the decision. After being granted the decision I received the 2 item and was happy with every element of the process. I’m also very grateful for the 2 items I received.

March 25, 2026
Unprompted review
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Reply from Charis

We are thrilled you were so happy with the service provided and with your new appliances. Thank you so much for sharing your feedback.

Rated 4 out of 5 stars

Chairs contacted me about there fund…

Chairs contacted me about there fund and fortunately for me I was accepted and received new appliances which are fantastic, only thing is I received An email saying my application had been approved but within an hour I received another email saying “because I hadn’t replied to previous emails the fund application approval is withdrawn and I was no longer eligible “. Then a few weeks later I was contacted from the supplier to arrange delivery. This made me think the whole process was a scam . To my utter surprise the product was delivered and fitted on the arranged date. I am very thankful and happy with the group just think the correspondence could have been clearer

January 29, 2026
Unprompted review
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Reply from Charis

I am so sorry there seemed to be a miscommunication but very pleased it was all put right and you received your appliance. We will review our processes to ensure it doesn't happen again. Thank you for the constructive feedback and review.

Rated 5 out of 5 stars

The service was excellent from start to…

The service was excellent from start to finish and i was kept informed all the way thru. I cant thank this service enough as my appliance was extremely old.

March 25, 2026
Unprompted review
Charis logo

Reply from Charis

How fantastic to hear. We are so happy you were pleased with your new appliance.

Rated 5 out of 5 stars

First class service

From the initial email to the installation of the cooker, everything was excellent.
From choice of products, communications and being able to pick an installation date that suited me. Everything was delivered professionally.

February 18, 2026
Unprompted review
Charis logo

Reply from Charis

That's great to hear and thank you so much for taking the time to write a review for us.

Rated 5 out of 5 stars

Flabbergasted

I was contacted by this organisation regarding a new cooker which I so badly needed. It was most welcome at a time when new essential items are unaffordable to some, a case of make do with old equipment until a miracle comes along. Thats what happened to our family, like an angel descending, we were offered this new equipment and I had to question whether this was a scam. I soon found out it was not, and this organisation took care of everything for us, from delivery to installation, and removal of old equipment. we could hardly believe the difference this has made to our lives, An energy efficient piece of equipment, no more second guessing of the numbers on the dials, and a light in the oven to help see food cooking. I cannot thank Charis enough for this cooker.

February 27, 2026
Unprompted review
Charis logo

Reply from Charis

You are most welcome. Thank you so much for sharing your experience. It makes all our hard work worthwhile.

Rated 5 out of 5 stars

A great group!

Received excellent service and support, thank you.

March 1, 2026
Unprompted review
Charis logo

Reply from Charis

You are most welcome and thank you for your review.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, quick decision and delivery of items.
amazing and makes life so much easier and eco friendlier

February 25, 2026
Unprompted review
Charis logo

Reply from Charis

Thank you so much for the review. We are so pleased your life will be easier.

Rated 5 out of 5 stars

Thank you so much

Thank you so much. Everything went well from start to finish. I'm very pleased with the washer/dryer.

March 11, 2026
Unprompted review
Charis logo

Reply from Charis

That's great news and we hope you continue to enjoy using it. Thank you for taking the time to leave a review.

Rated 3 out of 5 stars

So, so...

After a few phone calls and couple of emails finally got my order.

Pleased with appliances though. Thank you.

March 25, 2026
Unprompted review
Charis logo

Reply from Charis

Very happy to read you are happy with your appliances but so sorry to hear you had to call and email multiple times. We will review our processes and thank you for your constructive feedback.

Rated 5 out of 5 stars

am so so happy with my new machines

am so so happy with my new machines, cooker n washing machine, felt like Christmas, thank you!

March 6, 2026
Unprompted review
Charis logo

Reply from Charis

Christmas in March, what a lovely idea! Very happy you were pleased with your appliances and thank you for taking the time to write a review.

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