Charis Reviews 330

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, finding the process straightforward and the support impactful. Many express deep gratitude for the assistance received, highlighting how it alleviates stress during difficult times and significantly improves daily life. The products provided are highly appreciated, and the staff are frequently described as helpful, professional, and communicative, ensuring a smooth experience from application to delivery and installation. However, some customers also noted issues with communication and delivery. A few people mentioned receiving incorrect information or experiencing delays, with some having to chase their orders. There were also occasional reports of unhelpful or brusque interactions with staff, particularly when dealing with complex situations or vulnerable individuals.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, seamless, and efficient... See more

Product

Reviewers highlight positive aspects of product quality and the impact on their lives. Many customers express... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick and efficient... See more

Customer service

Consumers find customer service to be positive. Many reviewers express appreciation for the helpful and... See more

Based on these reviews

Rated 5 out of 5 stars

Walking into my kitchen late at night, opening my fridge door and being flooded with light! I didn’t fully appreciate just how bad my old fridge was until that moment! I had never heard of Charis bef... See more

Company replied

Rated 5 out of 5 stars

CHARIS are an exceptional charity they are well organised, professional and above all they keep it simple. No fuss no frills just target much needed help to those who need it most - governments should... See more

Rated 5 out of 5 stars

Charis has helped me over the last 5+yrs. My life changed considerably due to health issues which can leave you feeling a bit vulnerable. There platform is informative & simple to use. There are numer... See more


Company details

Written by the company

Charis aims to improve lives by providing support to those who need it via bespoke schemes that enable its clients to deliver their social responsibility commitments and commercial goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

330 reviews

5-star
4-star
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1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE

March 24, 2026
Unprompted review
Charis logo

Reply from Charis

Fantastic! How lovely to read and thank you so much for your review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt response. The electrical goods were just what I needed.

March 24, 2026
Unprompted review
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Reply from Charis

We were so pleased to have been able to help. Thank you so much for your review.

Rated 3 out of 5 stars

Bad electric cooker

Everything is ok with the washing machine. The electric cooker is the item that i am not pleased with. The old one was in better shape after a Year of being used than this new one with just one month. I don't even know how to clean it properly, i've tried several products and nothing seems to work. And after just 2 days of use there are these marks under the disks. Not pleased at all :(

February 23, 2026
Unprompted review
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Reply from Charis

Sorry to hear you aren't happy with your cooker. We take care and time in sourcing all appliances so we are disappointed for you. Please email feedback@charis.group as our team maybe able to offer some advice.

Rated 5 out of 5 stars

My experience was fantastic from start…

My experience was fantastic from start to finish & so happy with new appliances & was kept informed all along about exactly when delivery would be & delivery men were so good & helpful

March 16, 2026
Unprompted review
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Reply from Charis

How lovely to read. Thank you for leaving such a great review.

Rated 5 out of 5 stars

Very helpful

Charis has helped me a lot. Customer services was very understanding and went beyond to sort out some issues I had.

February 2, 2026
Unprompted review
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Reply from Charis

That's great to hear and I shall ensure they know how much their help was appreciated. Thank you for your review.

Rated 5 out of 5 stars

Fantastic

Fantastic. Energy efficient white goods for free . Just brilliant thank you very much very happy 😊

March 6, 2026
Unprompted review
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Reply from Charis

You are most welcome. We are so happy you are pleased with your appliances and thank you for your review.

Rated 5 out of 5 stars

Washing machine and tumble drier

The washer and the drier came at the time I was told every thing went smoothly I would recomed them AO they fited took the wrapping away they were lovely and pleasant

March 3, 2026
Unprompted review
Charis logo

Reply from Charis

We are so pleased you were happy with your washer and dryer. Thank you so much for your review.

Rated 5 out of 5 stars

It was very easy to apply for white…

It was very easy to apply for white goods, I was lucky enough to get a new fridge freezer the one I had was 24 years old.
The guys delivery appliances were very nice and helpful. Fantastic service thank you so much .

March 5, 2026
Unprompted review
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Reply from Charis

You are most welcome. Thank you for your review.

Rated 5 out of 5 stars

Excellent

I got a new washing machine and heat pump tumble dryer for Charis and it’s been amazing I am already seeing a massive difference in my energy usage, I will be forever grateful thank you so much

March 23, 2026
Unprompted review
Charis logo

Reply from Charis

We are pleased you have managed to reduce your energy costs. Thank you so much for your review.

Rated 5 out of 5 stars

I was impressed with the quality of…

I was impressed with the quality of products and the range available. The delivery guys where very capable & very meticulous and there was no clean up required they where so professional.

February 27, 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for sharing your experience. We are so pleased you were happy with our service.

Rated 5 out of 5 stars

I was really surprised that I was…

I was really surprised that I was granted the appliance that I requested. Going on 6 months with no fridge freezer was hard. The communication from Charis was 10/10. They let me know what would happen at each step and everything happened very fast.

February 20, 2026
Unprompted review
Charis logo

Reply from Charis

We are pleased that we could help and get you a fridge freezer delivered. Thank you so much for sharing your experience.

Rated 5 out of 5 stars

New fridge freezer and washing machine

Amazing - thank you! So happy with my new fridge freezer and washing machine that have replaced my old broken ones. Saved me a lot of money!

March 9, 2026
Unprompted review
Charis logo

Reply from Charis

We are very pleased you were happy with your appliances. Thank you so much for your review.

Rated 5 out of 5 stars

Great service

Great service. Great goods, even if basic models. Fitters came on time and were very professional. Overall a great promotion and very, very welcome indeed. Overall, very pleased.

February 23, 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for taking the time to write this review. We were so happy you were pleased with our service.

Rated 5 out of 5 stars

Great people

Great company and great service I received a cooker and dryer all through Charis I highly recommend them great 100%

March 23, 2026
Unprompted review
Charis logo

Reply from Charis

We very much hope you enjoy using your new appliances and thank you so much for your review.

Rated 5 out of 5 stars

Our cooker was broken and our washing…

Our cooker was broken and our washing machine was on the way out.
I had never heard of this scheme before our energy company (EDF), out of the blue put us in touch. After applying online, till the goods were delivered and installed it took 4 weeks. Also big thanks to AO who took away the broken machines and also altered my gas pipes to make them fit for purpose for the cooker install.
It's more than just getting free white goods it's the full package, well done!

February 1, 2026
Unprompted review
Charis logo

Reply from Charis

AO did a great job and as installation and removal of your old appliances is part of the service it is great to get feedback that it is appreciated. Thank you for your review.

Rated 5 out of 5 stars

Great company

Great company . Was easy to apply and delivery of items was quick. Even better as old appliances taken away and new ones were installed. Excellent service from all

February 21, 2026
Unprompted review
Charis logo

Reply from Charis

Wonderful to read and thank you for sharing your experience.

Rated 5 out of 5 stars

Very good and understanding company

Very good and understanding company. It was delivered swiftly and timely. Explanation was made on each stage, very kind personnel and above all, I had a wonderful experience.

February 6, 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for sharing your experience and we are so pleased to hear you are happy with your new appliances.

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