Charis Reviews 330

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, finding the process straightforward and the support impactful. Many express deep gratitude for the assistance received, highlighting how it alleviates stress during difficult times and significantly improves daily life. The products provided are highly appreciated, and the staff are frequently described as helpful, professional, and communicative, ensuring a smooth experience from application to delivery and installation. However, some customers also noted issues with communication and delivery. A few people mentioned receiving incorrect information or experiencing delays, with some having to chase their orders. There were also occasional reports of unhelpful or brusque interactions with staff, particularly when dealing with complex situations or vulnerable individuals.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, seamless, and efficient... See more

Product

Reviewers highlight positive aspects of product quality and the impact on their lives. Many customers express... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick and efficient... See more

Customer service

Consumers find customer service to be positive. Many reviewers express appreciation for the helpful and... See more

Based on these reviews

Rated 5 out of 5 stars

Walking into my kitchen late at night, opening my fridge door and being flooded with light! I didn’t fully appreciate just how bad my old fridge was until that moment! I had never heard of Charis bef... See more

Company replied

Rated 5 out of 5 stars

CHARIS are an exceptional charity they are well organised, professional and above all they keep it simple. No fuss no frills just target much needed help to those who need it most - governments should... See more

Rated 5 out of 5 stars

Charis has helped me over the last 5+yrs. My life changed considerably due to health issues which can leave you feeling a bit vulnerable. There platform is informative & simple to use. There are numer... See more


Company details

Written by the company

Charis aims to improve lives by providing support to those who need it via bespoke schemes that enable its clients to deliver their social responsibility commitments and commercial goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

330 reviews

5-star
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1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

First class service

I would like to thank Charis for their speedy process and delivery of our new tumble dryer, which will greatly assist in drying clothes, it is greatly appreciated. As it is energy efficient this will also help save on our electricity bills too. The process was simple from start to finish ⭐️⭐️⭐️⭐️⭐️

March 2, 2026
Unprompted review
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Reply from Charis

You are most welcome and as helping you save on your bills is one of our key objectives it's great to know you will. Thank you for your review.

Rated 5 out of 5 stars

Seamless process throughout

Application process was very easy to follow, communication was fabulous throughout. I am delighted at how smooth the whole process was. Many many thanks.

March 23, 2026
Unprompted review
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Reply from Charis

You are most welcome. Feedback saying the application process and communication was good makes us very happy!

Rated 5 out of 5 stars

Cooker …

This is a fabulous company I was delighted

March 2, 2026
Unprompted review
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Reply from Charis

We are so pleased and thank you for the review.

Rated 5 out of 5 stars

The experience was very straightforward…

The experience was very straightforward and easy to apply, you were kept upto date with how things were progressing, also have never received any help in the past so was very pleased with charis and the work they are doing to help poor people to try and have energy efficient appliances which will in turn help to lower energy bills very good service thank you

March 23, 2026
Unprompted review
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Reply from Charis

We are very pleased to have been able to help you save energy and keep your bills down. Thank you for sharing your experience.

Rated 5 out of 5 stars

Fabulous washing machine 10/10

Fabulous washing machine 10/10. The two gentlemen delivering machine & installing 10/10. My daughter was at the premises as I was working. Everything went smoothly.

March 16, 2026
Unprompted review
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Reply from Charis

Glad to hear it and very pleased you are happy with your washing machine. Thank you for sharing your experience.

Rated 5 out of 5 stars

Can't thank you enough for the washing…

Can't thank you enough for the washing machine. Great communication, never expected to get anything...It's hard living on benefits...I really do appreciate what I have been given..Thank you

March 21, 2026
Unprompted review
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Reply from Charis

You are most welcome. Thank you for sharing your experience. We are so pleased you were happy with your washing machine.

Rated 5 out of 5 stars

1st class plumber

My washing machine was installed by 2 very nice men. Love my new washing machine. I had my old one for over 30 years. It finally packed in a few days before my new one was installed. How lucky was I. Was a bigger job than the plumber thought it would be and he was so tidy. Can’t thank him enough

March 2, 2026
Unprompted review
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Reply from Charis

We will ensure we pass on your thanks. Seems that the timing was perfect for your new machine! Thank you for sharing your experience.

Rated 5 out of 5 stars

I’m incredibly grateful to Charis

I’m incredibly grateful to Charis for the support I received through their charity grant. Thanks to them, I was able to get a much-needed fridge freezer, which has made such a difference to my day-to-day life.
From start to finish, the generosity shown was amazing. The communication was clear, kind, and reassuring throughout the whole process, which really put me at ease. The delivery was smooth and well-organised, and everything arrived exactly as promised.
Overall, Charis is a fantastic organisation that truly cares about helping people. I can’t thank them enough for their support and would highly recommend them to anyone in need.

March 19, 2026
Unprompted review
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Reply from Charis

How lovely to read. Thank you for such a wonderful review.

Rated 5 out of 5 stars

Great organisation

My application was dealt with promptly and kept up to date on progress and delivery

March 14, 2026
Unprompted review
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Reply from Charis

Very pleased to hear our communication was clear and thank you so much for the review.

Rated 5 out of 5 stars

An easy and fair way to apply

An easy and fair way to apply. Quick response, and simple to organise the delivery of items. Very happy to have clean laundry again - thank you!

March 15, 2026
Unprompted review
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Reply from Charis

We are happy you are happy! Thank you for sharing your experience.

Rated 5 out of 5 stars

This is a wonderful charity helping…

This is a wonderful charity helping people who are on a low income and need help to save money with their energy bills and usages. They helped with new energy efficient appliances that are absolutely essentially brilliant and we can’t thank them enough.

March 10, 2026
Unprompted review
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Reply from Charis

You are most welcome. We are so pleased we have been able to help and thank you for sharing your experience.

Rated 5 out of 5 stars

This is a fantastic company with the…

This is a fantastic company with the grants they received I was able to apply for a new washing machine and cooker and they came in great time and the men were fantastic fitting both appliances and taking the old ones away I greatly appreciate it and this has helped me so much

March 14, 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for sharing your experience and we are thrilled you are happy with your appliances.

Rated 5 out of 5 stars

I have been wanting a new fridge…

I have been wanting a new fridge freezer for a while as mine is so old and falling apart. I can’t believe in a matter of a few weeks I completed the application and received a beautiful new fridge freezer for absolutely nothing. I am very grateful and did not expect to be accepted and receive it so fast. What a service, it was seamless. Paying for new appliances are not this easy at times! Also it will be more efficient and help with bills. Thank you so much 🥰

March 9, 2026
Unprompted review
Charis logo

Reply from Charis

You are most welcome. We are so pleased we have been able to help and thank you for sharing your experience.

Rated 5 out of 5 stars

Great stuff

Great experience quick n easy .quality products and above all amazing

March 19, 2026
Unprompted review
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Reply from Charis

Thank you for the review!

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