Bought a big experience: UCL Final 2026 Budapest. Support was great from the whole team, tickets were delivered 4 days before the event. I was worried that since it is a "third-party" seller (not Char... See more
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Customer service ignores questions about orders and gives fake information multiple times. Did not help me with anything regarding my order, promised to help but did nothing. I had to wait days for... See more
Company replied
Received a gorgeous guitar signed by Chris Martin - brand new and no issues! Staff were friendly, courteous and helpful. The package took a little while to leave the warehouse but not a big issue a... See more
Company replied
PRO: You can find a lot of good stuff at very good prices. Usually they respond very fast and meet your requirements. I was impressed by Leonardo M. who is very preoccupied with costumers care.... See more
Company replied
Company details
Written by the company
CharityStars is a leading charity auction platform providing exclusive access to celebrity-driven items and experiences while supporting charity.
Contact info
United States
- charitystars.com
4.1
Great
415 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company
Great company. Easy to deal with, always reply fast if you contact them. I’ve bought several shirts and all very straight forward.
Great service.
August 4, 2023
Unprompted review
Reply from CharityStars
Dear Roger,
Thank you so much for your kind words!
We're thrilled to hear that you've had a positive experience with our platform.
Making things easy and providing quality responses are top priorities for us, and we're glad to know that you've found our service to be efficient.
It's fantastic to hear that your shirt purchases have been straightforward as well.
If you ever need assistance or have more questions, don't hesitate to reach out.
The CharityStars Team.
CharityStars…
CharityStars.com is a great site for making wishes come true. They enabled me to have a VIP experience on 2 of Avril Lavigne's tours in Europe.
July 27, 2023
Unprompted review
Reply from CharityStars
Dear Dillon,
Thank you so much for your wonderful review!
We are thrilled to hear that we helped make your wishes come true with the VIP experience on Avril Lavigne's tours in Europe.
We strive to create unique experiences for our users, and your positive feedback reaffirms our commitment. We hope you had an incredible time, and we look forward to offering you more exciting opportunities in the future.
Thank you for being a part of CharityStars!
The CharityStars Team.
Keep up with great customer support! It is the key.
Aside from being one of the leaders in the market and boasting huge range of products and experiences I always judged CharityStars by its ability to scale down to the details that truly matter in this field and stand by the customer. The company’s commitment to deliver and preserve the quality level along with their customer support’s professional, personal and attentive approach has led to many happy years of experience with them. Looking forward to many more.
July 17, 2023
Unprompted review
Reply from CharityStars
Dear client,
Thank you for your incredibly kind review!
We are delighted to know that our efforts to deliver and maintain a high level of quality have not gone unnoticed. Our team takes great care in providing professional, personal, and attentive customer support, along with high-quality products, and it brings us immense joy to know that it has contributed to many happy years of experiences for you.
Your continued trust and loyalty mean a lot to us. We promise to keep striving to exceed your expectations and provide our customers with even more remarkable experiences in the future.
Again, thank you for your wonderful review.
The CharityStars Team.
Simple process
Simple process, all worked really well. Really great support for difficult customers like me who live in multiple countries! Would be using again.
July 18, 2023
Unprompted review
Reply from CharityStars
Dear Ovais,
Thank you so much for taking the time to share your positive feedback!
We are thrilled to hear that our service made the process simple and worked well for you. Your satisfaction is our top priority, and we're delighted to have provided great support throughout.
Managing customers in multiple countries can be challenging, but we are committed to ensuring a seamless experience for every client, no matter where they reside. We appreciate your patience and understanding, and we're glad that we could meet your expectations.
Should you ever require assistance or have any questions, don't hesitate to reach out to our dedicated support team. We're here to help.
Once again, thank you for choosing us.
The CharityStars Team.
Used CharityStars for the first time…
Used CharityStars for the first time and everything went perfect. First contact to the actual experience was excellent. Leonardo kept us informed and ensured our invitations to the fashion show were received at our hotel when we arrived. Thank you, Leonardo.
July 5, 2023
Unprompted review
Reply from CharityStars
Dear Jerome,
Thank you for your comment.
We're glad to hear that you enjoyed the Viktor & Rolf Fashion Show at Paris Haute Couture
Thank you for choosing CharityStars for your experience.
We're thrilled to hear that you enjoyed the Viktor & Rolf Fashion Show at Paris Haute Couture.
We take pride in providing excellent service from the very first contact to the actual experience.
Customer care team is always at your disposal, and we're delighted to know that they kept you well-informed and made sure your invitations to the fashion show were received at your hotel upon your arrival. We will pass along your gratitude to the them.
Thank you once again for your kind words, and we look forward to serving you in the future.
The CharityStars Team.
Leo was always in touch
Leo was always in touch, kind and courteous. He helped me throughly with my process every step of the way. Would highly recommend to anybody who's interested in signed football memorabilia.
July 4, 2023
Unprompted review
Reply from CharityStars
Dear Matthew,
Thank you so much for your kind words and recommendation!
It was an absolute pleasure assisting you throughout the process and ensuring your satisfaction.
Providing unique memorabilia, and excellent customer service as well, is always our top priority.
Thank you again for your support!
The CharityStars Team.
Eccellente
Eccellente, nota super positiva per Francesco Paganini (Head of Sales), preciso, cordiale e super professionale, voto 10/10.
July 3, 2023
Unprompted review
Reply from CharityStars
Gentilissimo Gianluca,
Grazie mille per il feedback entusiasta!
Siamo davvero felici di sapere che Francesco abbia lavorato alla sua richiesta con precisione, cordialità e professionalità, caratteristiche che da sempre contraddistinguono il team di CharityStars.
Continueremo a fornire un servizio di alta qualità.
Grazie ancora per il voto 10/10!
Il Team di CharityStars.
All team are great !!!
June 15, 2023
Unprompted review
Reply from CharityStars
Dear Celine,
Thank you so much for your positive feedback about our team!
We are delighted to hear that we met your expectations and that you had a great experience with us.
Our team consistently strives to provide high-quality service, and we truly appreciate your appreciation. We hope to have the opportunity to serve you again in the future.
The CharityStars Team.
Organisation was perfect
Organisation was perfect. We had a fun day and the most important is success for charity because it was a charity derby. Special thanks to Leonardo
June 7, 2023
Unprompted review
Reply from CharityStars
Dear Mo,
Thank you so much for your enthusiastic review!
We're thrilled that you enjoyed the charity football match.
Your support was crucial to the success of the event.
The CharityStars Team.
Leonardo was extremely prompt and…
Leonardo was extremely prompt and concise with his responses. Wonderful customer service experience.
May 26, 2023
Unprompted review
Reply from CharityStars
Dear client,
Thank you so much for the feedback.
Really nice words for our Customer Care Team.
The CharityStars team.
Can highly recommend
Great items, helpful staff and excelent customer service all around. Thank you again, Carlotta and Leonardo:) My go-to place when it comes to sports memorabilia.
April 21, 2023
Unprompted review
Reply from CharityStars
Dear Máté,
We do thank you for the time you spent to leave this review.
The comment is really appreciated!
We are at your disposal.
The CharityStars Team.
You are one of the best companies that…
You are one of the best companies that sell players' T-shirts, and I took four T-shirts from you, and they are Suarez, Carvajal, Verratti and Lautaro. I wish it had a credential from the company
April 17, 2023
Unprompted review
Reply from CharityStars
Dear Abdulla,
Many thanks for your review!
We are glad that you are satisfied with our products and our service.
We remain at your disposal for any enquiries.
The CharityStars team.
Reply from CharityStars
Dear Antoine,
Thank you for your feedback!
Do not hesitate to get back to our Customer Care for any requests.
The CharityStars team.
I had a unique issue come up and…
I had a unique issue come up and Leonardo saved the day. I am forever grateful and appreciate the wonderful customer service!!!
March 27, 2023
Unprompted review
Reply from CharityStars
Dear Jeff,
We are so pleased to read your comment.
We wish you the best!
The CharityStars Team.
Charity Stars ROCKS!!!
Leonardo is so busy with all the auctions that we didn't communicate as much or as thorough as I would have liked in the beginning. HOWEVER, he came through in the end and hit a home run!!! He made sure we got our tickets to the Empirio Armani Fashion Show and provided a video of us receiving them. This alone was a moment we will treasure forever. The energy at the show was PHENOMENAL! It was truly a wonderful experience. From the time I walked in until the time I left out right behind Mr. Georgio Armani himself the feeling was truly intense! Thank you Charity Stars for making this possible! - 10 yr bucket list item ✅
February 19, 2023
Unprompted review
Reply from CharityStars
Dear Antoine,
It has been such a pleasure to meet you.
We are so glad to read your comment.
We remain at your disposal for any requests.
The CharityStars Team.
Variety of items
Variety of items, good service of high quality. Love that the money raised is for charity. Great work!
March 15, 2023
Unprompted review
Reply from CharityStars
Dear Brendan,
We are glad to read your comment.
Our customer care is available for any other information.
The CharityStars team.
Leonardo is far above and beyond always…
Leonardo is far above and beyond always provides the very best customer service and follow up!
Truly top notch! Very Highly Recommended!
Thank you!!! Joseph
March 14, 2023
Unprompted review
Reply from CharityStars
Dear Joseph,
We are much obliged.
Please do not hesitate to get back to us for any further assistance.
The CharityStars Team.
Match issue/worn football shirt, Italy to the UK
I purchased a match worn/issue shirt from CharityStars. They have a great range of items, especially from Italy, so offer something different to the normal sources if my collection. Despite being from Italy the shirt sailed through to me at super speed, quicker that some parcels within the UK. Everything matched with the description, I'd trust purchasing from them again.
February 2, 2023
Unprompted review
Reply from CharityStars
Dear Pete,
We are glad to read your feedback.
Our Customer Care remains available for any enquiries.
The CharityStars team.
Very good auction platform with sense
Very good auction platform with sense. The helpdesk, run by Leonardo, works really well. Very agile and they respond very quickly.
December 28, 2022
Unprompted review
Reply from CharityStars
Dear Jorge,
We are pleased to read your review.
Our Customer Care remain at your disposal for any further requests.
The CharityStars team.
Great service and item was just as…
Great service and item was just as described.
Leonardo in Customer Service was wonderful to work with. I’m in the USA and my questions were answered promptly.
Item received in a timely manner.
February 8, 2023
Unprompted review
Reply from CharityStars
Dear Louise,
We are glad to hear that you received your parcel on the promised time.
Our customer care is available for any other enquiries.
Thanks a lot for the feedback!
The CharityStars team
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