Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
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Review summary
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Based on these reviews
Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
Company replied
Excellent quality solid wood vinyl record storage cubes at a very fair price. Good assembly instructions and really helpful advice and communications from customer services. Fast delivery service.... See more
Company replied
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Kitchen Furniture Store
- Living Room Furniture Store
- Office Equipment Supplier
- Office Furniture Store
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.8
Excellent
830 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Whole experience
Ordering, delivery, contact with customer services and quality and price of goods.
November 6, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave a review!
We’re delighted to hear that everything - from ordering and delivery to your experience with our customer service and the quality of the products - met your expectations.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Elizabeth,
Thank you for your positive review! We really appreciate this.
We are pleased to hear the tables are of great quality and value.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Derek,
Thank you for your review!
We are glad to hear the product is satisfactory and you received your order promptly.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for your review, this is much appreciated.
We are glad you are happy with your new order!
Kind regards,
Charles Jacobs Customer Care Team
Product was as described
Product was as described, of great quality for the price and arrived within a few days. Highly recommended if your office chair no longer functions properly.
November 5, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave a positive review.
We are delighted to hear that you are pleased with your order.
Thank you for recommending us!
Kind regards,
Charles Jacobs Customer Care Team
Ready for the winter nights
Make it simple to order the right size. Quick delivery. Excellent quality at an affordable price. Very happy with the purchase and so my dog
November 12, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave a positive review!
We are thrilled to hear you are happy with your order.
Kind regards,
Charles Jacobs Customer Care Team
Good quality purchase
Very pleased with the cupboard, is of sturdy quality and instructions were easy.
Purchase and delivery were straightforward and timely.
November 3, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear you found purchasing from us straight forward!
We hope you enjoy your new storage unit.
Kind regards,
Charles Jacobs Customer Care Team
Great shelf, great value, quick delivery
Received a really nice shelf which was not expensive, but well made, easy to put together and looks great. Very happy with it. Delivered very quickly too.
November 3, 2025
Reply from Charles Jacobs
Hello,
Thank you for the positive feedback.
We are delighted to hear that you are pleased with your new shelf and the service we provide!
Kind regards,
Charles Jacobs Customer Care Team
Great service
Best price I could find anywhere on my vacuum cleaner. Fast delivery from N. Ireland. Very happy, would use again.
November 6, 2025
Reply from Charles Jacobs
Hello,
Many thanks for the positive review however, It looks like this review is intended for a different business? If this is the case, please do not hesitate to contact us on contact@charlesjacobs.co.uk in regards to any recent purchases you have placed
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave feedback.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for the positive feedback, we really appreciate this.
We are delighted to hear that you had a positive experience purchasing from us!
We hope you enjoy your order.
Kind regards,
Charles Jacobs Customer Care Team
Happy with tables
Happy with tables, arrived slightly damaged, replacement part sent in 48hours,good customer service, would recommend.
November 5, 2025
Reply from Charles Jacobs
Hello Glenn,
Thank you for your feedback, this is much appreciated.
We are pleased to hear our team could help resolve this matter for you.
We hope you enjoy your new tables!
Kind regards,
Charles Jacobs Customer Care Team
Vinyl storage
Super fast delivery was kept updated all along the way the build quality is good just the job for my vinyl A+
November 4, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave a positive review!
We are pleased to hear that you received your order promptly.
We hope you enjoy your new vinyl storage!
Kind regards,
Charles Jacobs Customer Care Team
Fantastic value for money
Delivery on time.
Assembly was easy and accurate.
The overall quality was exceptional
November 3, 2025
Reply from Charles Jacobs
Hello,
Thank you for the overwhelming positive feedback!
We are thrilled to hear that you had a positive experience purchasing from us!
We hope you enjoy your order!
Kind regards,
Charles Jacobs Care Team
Reply from Charles Jacobs
Hello,
We greatly appreciate the positive feedback.
We are pleased to hear you are satisfied with the assembly of our products!
Kind regards,
Charles Jacobs Care Team
Perfect storage solution for vinyls
Perfect storage solution for vinyls at a reasonable price. Easily assembled yet sturdy, delivery fast and efficient. Would recommend.
November 3, 2025
Reply from Charles Jacobs
Hello,
We appreciate your positive feedback!
We are delighted to hear that you are pleased with your new vinyl storage!
Thank you for recommending us!
Kind regards
Charles Jacobs Care Team
Happy with my vinyl stand
Happy with my vinyl stand. It’s the second one I order. That’s a sign of my being satisfied with the first one. I still have room for one more if needed.
November 3, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave feedback, we really appreciate this.
We are pleased to hear that you are satisfied with your vinyl units!
We would be more than happy to assist with future purchases!
Kind regards,
Charles Jacobs Customer Care Team
Record storage
Excellent product,good communication,competitive pricing and quick delivery too.
October 31, 2025
Reply from Charles Jacobs
Hello Greg,
Thank you for your review.
We are delighted to hear that you are pleased with the service we provide!
We hope you enjoy your new record storage!
Kind regards,
Charles Jacobs Customer Care Team
Great product
Great product! Looks good. Amazing value and fast delivery! Thank you!
October 30, 2025
Reply from Charles Jacobs
Hello Emma,
Thank you for leaving a positive review, we really appreciate this!
We are delighted to hear that you are happy with the service we provide!
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Nice Unit
Delivery was quick and the quality of the LP storage unit is very good. It is strong and sturdy and holds all our vinyl. The only reason for not giving 5* is the incomprehensible instructions - I can follow written instructions but a sheet of pictures is just confusing! As a 70 year old woman with arthritis I was able to put the unit together with just a screwdriver - once I figured out what I was supposed to do.
October 27, 2025
Reply from Charles Jacobs
Hello Pauline,
Thank you for your thoughtful review!
We're delighted to hear that you're pleased with the quality and strength of your LP storage unit, and that it’s doing a great job holding your vinyl collection.
We appreciate your comments about the instructions.
Kind regards,
Charles Jacobs Customer Care Team
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