Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
Company replied
Excellent quality solid wood vinyl record storage cubes at a very fair price. Good assembly instructions and really helpful advice and communications from customer services. Fast delivery service.... See more
Company replied
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Kitchen Furniture Store
- Living Room Furniture Store
- Office Equipment Supplier
- Office Furniture Store
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.8
Excellent
830 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted with these shelves
Delighted with these shelves! The quality for the price is excellent. A little complicated to make up but we got thee and they look great.
October 27, 2025
Reply from Charles Jacobs
Hello Karen,
Thank you for leaving us feedback, we really appreciate it.
We’re thrilled to hear you’re delighted with your shelves and that they look great in your space.
Kind regards,
Charles Jacobs Customer Care Team
Excellent quality flat pack
Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied brackets.Fast delivery would absolutely recommend this over other brands of furniture.
October 27, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave positive feedback, we really appreciate this!
We are pleased to hear that you are happy with your new LP storage units!
We are delighted to hear that you would recommend us!
Kind regards,
Charles Jacobs Customer Care Team
Much better than Ikea
Easy ordering, great quality for the price, easy assembly and super quick delivery! Top notch much better than IKEA.
October 20, 2025
Reply from Charles Jacobs
Hello Allan,
We are pleased to hear that you are satisfied with your order as well as the service we provide!
Kind regards
Charles Jacobs Customer Care Team
Excellent prompt service and well made…
Excellent prompt service and well made nest of tables. Customer service arranged a replacement part quickly and efficiently
October 20, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave a positive review!
We are thrilled to hear that we could resolve your issue promptly.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
All delivered on time on the right date…
All delivered on time on the right date by efficient delivery men.
October 20, 2025
Reply from Charles Jacobs
Hello Jane,
We appreciate your positive review.
We are pleased to hear you received your order promptly!
Kind regards,
Charles Jacobs Customer Care Team
I ordered a silver sofa bed but when it…
I ordered a silver sofa bed but when it arrived the box said skate and it was bluish didn’t match other furniture but I was having guests to stay so had to keep it but not happy at all
October 20, 2025
Reply from Charles Jacobs
Hello,
I can confirm that we do not sell Sofa beds - it looks like this review is intended for a different business? If that is true then please could you update your review to reflect the product you ordered from us?
If there is a problem with your Charles Jacobs order then please do not hesitate to contact us. Our contact details are contact@charlesjacobs.co.uk or alternatively you can contact us on 01362697700. Our lines are open Monday-Friday, 8:30am - 5:00pm.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Michael,
Thank you for the positive review.
We are pleased to hear you are happy with the service we provide!
Kind regards,
Charles Jacobs Customer Care Team
Impressive quality.
Easy ordering.
Good price.
Rapid dispatch.
Solid materials.
Impressive quality.
October 17, 2025
Reply from Charles Jacobs
Hello William,
Thank you for taking time to leave a review.
We are pleased to hear you had a positive experience with us!
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Paul,
We appreciate your positive feedback!
We are pleased to hear you were happy with our service!
Kind regards,
Charles Jacobs Customer Care Team.
Great quality, great service
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a day after sending an email I received the replacement. Outstanding
October 15, 2025
Reply from Charles Jacobs
Hello Chris,
Thank you so much for the positive review!
We are thrilled to hear that we resolved your issue promptly and that you are happy with your twin monitor raisers.
We appreciate your repeat custom!
Kind regards,
Charles Jacobs Customer Care Team
Easy to order
Easy to order, despatched and delivered quickly, and is a good product.
October 8, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave a positive review, this is much appreciated.
We are thrilled to hear that you are satisfied with the service we provide!
Kind regards,
Charles Jacobs Customer Care Team
Product was exactly as advertised
Product was exactly as advertised, easy to assemble and great value for money.
October 14, 2025
Reply from Charles Jacobs
Hello,
Thank you for the positive feedback!
We are happy to hear that you found our products to be true to our listings as well as good value for money.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team.
Reply from Charles Jacobs
Hello,
Thank you for taking time to leave a positive review, this is much appreciated!
We are pleased to hear you found our chairs to be good value for money, and you received your order promptly.
We hope you enjoy your chair!
Kind regards,
Charles Jacobs Customer Care Team
Package arrived on time
Package arrived on time, nothing missing and to the correct address.
September 30, 2025
Reply from Charles Jacobs
Hello Christine,
Thank you for your feedback.
We are glad to hear your order arrived to you with nothing missing and the delivery was on time.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Tom,
Many thanks for your positive review.
We are glad to hear the delivery was punctual and you received your product well packaged.
We hope you enjoy your new order!
Kind regards,
Charles Jacobs Customer Care Team
Fantastic company
Wow this company is is seriously great ordered a Replacement Chair Gas Lift Piston perfect fit this save me a fortune delivery was super fast as well
All the best
October 9, 2025
Unprompted review
Reply from Charles Jacobs
Hello,
Thank you for your positive feedback. We really appreciate this.
We are thrilled to hear you think our company is great! We are happy you were able to save money by purchasing the replacement gas lift from us and received this promptly.
Kind regards
Charles Jacobs Customer Care Team
Very good and easy to assemble.
October 1, 2025
Reply from Charles Jacobs
Hello JB,
Thank you for taking the time to leave us positive feedback.
We are pleased to hear you are happy with your new order and found this unit easy to assemble.
Kind regards
Charles Jacobs Customer Care Team
Excellent value and quality
Excellent value and quality. Prompt service.
Definitely use Chales Jacobs again. (ps. Bought 3x3 cube storage unit previously and found the unit to be excellent quality, far superior to other makes).
September 25, 2025
Reply from Charles Jacobs
Hello Ann,
Thank you for taking the time to leave positive feedback.
We are thrilled to hear you received your order promptly and you are happy with the value and quality of the unit.
Kind regards,
Charles Jacobs Customer Care Team
Happy customer
Easy to order, prompt delivery, easy to assemble and happy with end product.
September 22, 2025
Reply from Charles Jacobs
Hello John,
Thank you for taking the time to leave positive feedback.
We are thrilled to hear that it was easy to place an order on our website and you received it promptly. We hope you enjoy your new item!
Kind regards,
Charles Jacobs Customer Care Team
Good Product
Fast Delivery, Good quality product as described and very easy to assemble. Could be improved by adding better fittings to link units together but I can sort that myself.
September 18, 2025
Reply from Charles Jacobs
Hello,
Thank you for your positive feedback.
We are glad to know you found our item to be good quality with quick delivery.
We will pass your suggestion along to the relevant department.
Kind regards,
Charles Jacobs Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.