Charlie & Ivy's Reviews 

47
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Great products with amazing taste. Good delivery service. Good strong packaging for glass jars. So pleased with my mayonnaise delivery. Will definitely use this company again.

Company replied

Rated 5 out of 5 stars

I have bought your products previously whilst visiting York Christmas markets. I was so pleased to discover you have an online service and I have purchased both gifts for someone else and replacements... See more

Company replied

Rated 5 out of 5 stars

Just taken delivery of our latest order of Bread Dippers. Discovered these as a healthy snack when my husband had to make changes to his diet for health reasons and we love them, especially the Chilli... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointed. Very bad service! Placed an order for a birthday present direct to the recipient. Payed on paypal and Charlie & Ivy's website changed the delivery address to mine. I noticed s... See more

Company replied

Company details

  1. Food Producer

Written by the company

Charlie & Ivy’s is a family business with a simple mission. To create the very best artisan products, that are easy to use and inspire people to enjoy simple, delicious food, together, every day.


Contact info

4.1

Great

TrustScore 4 out of 5

47 reviews

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4.1

All reviews

(47)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Not olive oil

Bought some from Gloucester Services.
Everything leads you to belive this is a dipping oil made using the traditional olive oil.
Quickly when you taste it becomes clear the design of the label, bottle etc is designed to deceive.
It is in fact rape seed oil and tastes horrible.
The manufacturers need to be more honest.
Only good for throwing away.

September 20, 2025
Unprompted review
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Reply from Charlie & Ivy's

Hi Kim,

Thanks so much for taking the time to feed back on your experience with our products.

It's unfortunate that you felt our branding was misleading. We're very proud of the award winning cold pressed British rapeseed oil that we use in our products and certainly wouldn't plan to lead anyone to believe it was anything other than this in our bottles. It is also clearly mentioned on the back of our bottle in both our product description and ingredients.

It's a shame that this oil isn't for you, if you have any further feedback on the product it would be great if you could drop the team an email at info@charlieandivys.co.uk

Kind Regards
Jennie

Rated 3 out of 5 stars

I bought the rosemary thyme and lemon…

I bought the rosemary thyme and lemon bread dipper and from a deli shop on holiday and unfortunately didn’t read all the ingredients on the back.. just the label on the front . I presumed it was olive oil but when I tried it I didn’t like the taste and then realised it was rapeseed oil and not olive oil…. I thought real dipping sauces use olive oil only …Very disappointed …my friend also bought one at the same time and likewise she expected olive oil for the price and she thought it tasted very bland

August 26, 2025
Unprompted review
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Reply from Charlie & Ivy's

Hi Jill.
Thank you so much for taking the time to leave us your feedback. Unfortunately as a family farm diversification, producing cold pressed rapeseed oil, this is indeed the oil that we use within all our products made on our farm in Yorkshire.
It's disappointing that this isn't what you expected, but we're very proud of the products we make.
We'll certainly pass your flavour feedback onto our technical team for further consideration.
Kind Regards, Jennie

Rated 1 out of 5 stars

Avoid the mango and chilli dressing, it's disgusting 🤢

Bought a bottle of the mango and chilli dressing from our local farm shop as an expensive alternative to my usual supermarket offering. It is without doubt the worst I've ever been unfortunate to buy. It actually tasted like it was off, so bad I threw the plateful in the bin with the remainder of the bottle of dressing, still had a 10 month date on it! Utterly foul stuff !

August 9, 2025
Unprompted review
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Reply from Charlie & Ivy's

Hi Mark,

Thank you for taking the time to feed back on your experience with our product. We're glad this is now sorted for you and your replacement bottle was indeed up to scratch. Thank you for bringing this to our attention.

Kind Regards
Jennie

Rated 5 out of 5 stars

Love their products.

Love their products.
Fast, efficient shipping.

June 7, 2025
Unprompted review
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Reply from Charlie & Ivy's

Hi Rosemary. Thank you so much for taking the time to leave us a review, we're glad to hear you're enjoying our products 🤩

Rated 5 out of 5 stars

These products are absolutely delicious!

These products are absolutely delicious! I am now completely hooked, especially on the mango and chilli dressing …. Oops, maybe I should not have recommended in case it runs out!
The delivery was on time and everything so carefully packaged. Cannot fault. Thank you x

April 10, 2025
Unprompted review
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Reply from Charlie & Ivy's

Wow, thank you so much for the review Lesley, we're delighted to hear you're enjoying them!

Rated 5 out of 5 stars

Excellent Service

I placed my order with a date in mind that I needed the panels for. After discussing with Lia in the Customer service dept everything I asked for was delt with. Lia went above and beyond to help me. I wouldn't hesitate to use Charles and Ivy in the future and will also be recommending them to family and friends. Thank you Lia from a very satisfied customer.

March 7, 2025
Unprompted review
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Reply from Charlie & Ivy's

Hello! What a lovely Review! Unfortunately, I think you hay have left it for a different company, I'm sure they'd love to receive this though. We are food producers based in Yorkshire. 😀

Rated 5 out of 5 stars

Great customer service!

Customer service for my order today was above and beyond!
I stupidly threw away some parts not realising what they were.
They are sending me replacements free of charge!
Excellent service all through my order.
Many Thanks,
John

March 4, 2025
Unprompted review
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Reply from Charlie & Ivy's

Hello! What a lovely Review! Unfortunately, I think you hay have left it for a different company, I'm sure they'd love to receive this though. We are food producers based in Yorkshire. 😀

Rated 5 out of 5 stars

Awesome efficiency

Placed an order after the deadline for Christmas. I was extremely pleased when it arrived so quickly.
Love the bread dips. Looking forward to trying the marinades and other goodies.

December 19, 2024
Unprompted review
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Reply from Charlie & Ivy's

Hi! Thank you so much for taking the time to review us, we hope you enjoyed your treats!

Rated 5 out of 5 stars

Fantastic tasty products

Fantastic tasty products, great value, super speedy service and delivery. Ordered twice now as products are so good.

November 29, 2024
Unprompted review
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Reply from Charlie & Ivy's

Hi! Thank you for your amazing review, we're so glad you're enjoying our products!

Rated 5 out of 5 stars

Good Quality

Quality, service and delivery, all excellent. This was bought as a gift and I know the recipient will love it. So much so I am now placing a second order.

November 20, 2024
Unprompted review
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Reply from Charlie & Ivy's

Hi Mary, Thank you for taking the time to review your experience with us, I hope the gift was loved!

Rated 5 out of 5 stars

First Class Service

I did contact customer service for a few questions regarding the panel by the phone, very helpful. All questions answered. Screen was delivered following date. Anthony who delivered was very polite and friendly in making the delivery smooth and also explained some tips which was very useful.
Can't really ask for any better service than that. Excellent service. Thoroughly satisfied.
Would not hesitate to recommend.

September 11, 2024
Unprompted review
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Reply from Charlie & Ivy's

Hi there, Thanks for taking the time to review, but I think you may have got the wrong company. We're Charlie & Ivy's, an independent foodie brand, I think you may want Charles & Ivy. 😀

Rated 5 out of 5 stars

above and beyond all expectations

above and beyond all expectations . beautifully packaged and i know from ordering from charlies before that their products are top quality ,the best they can be . look no further for an upcoming gift you will not be disappointed . Christmas sorted . thank you so much for the love and care . it shows .

August 30, 2024
Unprompted review
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Reply from Charlie & Ivy's

Hi there, thank you for taking the time to post such a lovely review, we'll pass it over to our team. We hope everyone enjoys their gifts! 😀

Rated 5 out of 5 stars

Exceptional Customer Service by Laurie

Laurie was so helpful today in helping me reschedule my delivery. Her customer service was exceptional, I especially appreciated how she walked me through the process.

July 19, 2024
Unprompted review
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Reply from Charlie & Ivy's

Thank you for taking the time to feed back, we're glad we got your delivery sorted 😀

Rated 5 out of 5 stars

Excellent value for money and good…

Excellent value for money and good quality. I bought the set of 5 bread dippers and couldn't fault them. I l9ved all the flavours but if anyone is a lover of lemon drizzle cake, tglhen give the Lemon, Balsamic and Juniper Berry a try !!

April 30, 2024
Unprompted review
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Reply from Charlie & Ivy's

Hi! Thank you so much for taking the time to leave a review! We're so lease you're enjoying our dippers. :)

Rated 1 out of 5 stars

Jerk Marinade nothing like Jerk

Tried the Jerk Marinade and it was awful. It was extremely disappointing. It was full of various herbs, and that was basically all we could taste. No chilli in it which I though was a main ingredient, no sweetness, or hotness at all. In fact nothing at all like jerk, just a jar full of mixed herbs and oil. Completely spoilt my meal and also made me feel ill afterwards.

April 5, 2024
Unprompted review
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Reply from Charlie & Ivy's

Thank you for your comments, all customer feedback is taken on board and is helpful for us developing and improving our product range. We're sorry the Jerk Marinade wasn't for you. If you would kindly email us directly we can ascertain the batch details and look into this further. Many Thanks.

Rated 5 out of 5 stars

Would Highly Recommend

Ordered bread dipping oil set which was damaged in transit - through no fault of Charlie & Ivy’s as box was extremely well packaged.
Spoke to Marcelle and although during the Christmas rush received a replacement set the next day! What wonderful customer service.

December 9, 2023
Unprompted review
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Reply from Charlie & Ivy's

Hi Anita, Thanks so much for the kind review, we're glad you got your set in one piece in the end!

Rated 5 out of 5 stars

Spoke to a lovely girl called Laurie…

Spoke to a lovely girl called Laurie very polite professional. Answering my questions. Thankyou.

December 14, 2023
Unprompted review
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Reply from Charlie & Ivy's

Hi! Thank you so much for taking the time to leave us a review, we're glad we could help!

Rated 5 out of 5 stars

Excellent Customer Service

I have ordered from Charlie and Ivy's a few times and their oils and mayonnaise are amazing. There was a problem with my last order and on emailing them on a Sunday evening I had an immediate response from Jennie and a replacement was sent and received within 2 days, so their customer service is excellent. Would highly recommend ordering from this company and will certainly be buying off them again in the New Year.

November 28, 2023
Unprompted review
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Reply from Charlie & Ivy's

Hi Tracey. Thank you so much for you feedback, I'm glad you got you're order sorted. Wishing you a very Happy New Year! Jennie & the team.

Rated 5 out of 5 stars

Tasty, well priced, quality additions to your plate

My daughter bought me a gift set of Charlie & Ivy’s dressings, dips and mayonnaise for my birthday, she knows I love dips and dressings so this was honestly the best gift for me.

I especially love the Lemon & Dill Mayonnaise, so much so I spread it on a slice of lemon drizzle cake. Don’t knock it ’til you try it!

Based on my enjoyment of the gift set I sent off for some Chilli & Lime Mayonnaise, try it with some avocado salad, it’s the perfect match.

They do some amazing vegan products too. Keep it up Charlie & Ivy’s, you’re onto something!

November 11, 2023
Unprompted review
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Reply from Charlie & Ivy's

Thank you so much for the lovely review Hazel, we're so glad you're enjoying our products!

Rated 5 out of 5 stars

Fantastic service and products!

Among the very best of British small businesses!
I wanted a part standard and part non-standard order and asked if they could help. They were so courteous and obliging and I received a beautifully packaged order of bread dippers a few days later. The warehouse staff had thoughtfully written in small letters on the back of the non-standard items what was inside the sealed boxes so I knew who to wrap the gifts for. One recipient has so far opened the gift and loved it so much that they are ordering some products themselves. Thank you Marcelle and all at Charlie & Ivy's. Wishing you continued success with the business.

November 3, 2023
Unprompted review
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Reply from Charlie & Ivy's

Thank you so much for this lovely review and feedback! We're happy we can help. 😍

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