Tanz Beauty BromleyReviews 

Very kind staff- I was tan through everything before my treatment and am extremely happy with my results!

HORRIBLE staff & very low quality products and work - a "permanent" make up- combination brows for which I have paid nearly 200£, lasted for 1 WEEK!!! I could have just coloured them at home and would've lasted longer! I wouldn't recommend to anyone, keep away from these ignorant, rude and entitled type of people working there. I have contacted them after I had noticed that mostly all the colour has faded from the brows, not just becoming a lighter tone - like they state it's part of the"process of healing", but GONE for good, like it was mainly nothing done to them. For that price?? They should state the price is for a WEEK worth of results, after that no one cares about you as a customer, you're being called rude names and state you were informed upfront, DARLING NO ONE IS INFORMED UPFRONT that a colouring(if I can even call it that) of brows costs 200£ and would last about a week and would go ahead with the procedure. YOU ARE JUST LYING to customers that it will last months, whereas the reality of what your salon offers under the name of permanent make-up is more or less a 20£ threading and colour of the brows like in an Indian salon for brows. DISGUSTED

I had an eyebrow lamination done at the salon, staff were friendly and treatment was ok. The same day I noticed a lot of redness on and around my eyebrows which I thought was normal. I woke up the next day and my eyes were swollen shut. I am now a week on and I’m still suffering. I’ve tried to contact the salon via Instagram, email and even called where I left a message and my phone number and no one has still got back to me. I’m absolutely disgusted.

Very good staff, positive and friendly. Regarding my lips - They are amazing! Work carefully, cleanly. The hyaluronic acid was applied evenly (without lumps), my lips are smooth, beautiful and natural. After the procedure, an hour later I did not feel any pain or discomfort. Thank you!

It is an extremely clean place, beautiful decoration, professional, organized, and the staff are very patient, friendly, professional and very helpful.

I have been coming to Charmelle for 2 years now and every time I am blown away by the service. Charmelle really takes the time to get to know her clients and engages in detailed discussions to gauge exactly what it is the customer wants. I also bought my sister along who got really nervous and faint during her treatment (she hates needles) and Charmelle was so patient and calm, pausing until my sister felt ok to continue. The salon is so clean and the the staff are friendly and helpful. I have had dermal fillers elsewhere before I found Charmelle and none compare to the quality she provides. Thank you again.

Absolutely DISSATISFIED!! Skin was left DAMAGED with white spots lacking pigment after laser hair removal treatment!!

I contacted support to try to remedy the situation and the clinic manager was sarcastic and rude! She insisted that I had a condition that was on her waiver even though I had the opposite of what she was explaining. Not to mention that a waiver does not protect them against their own negligence. She said unless I sent pictures (of a very intimate area) she didn't believe me. She then said that I had declined to have it assessed by her staff, when actually the UK went into lockdown preventing me from attending. After that she simply stopped replying!!

SO RUDE AND UNPROFESSIONAL!!

I was not given a refund even for the remaining unused treatments but do not want to return in case they damage my skin further.

I’m very happy 😊 and I recommend! My lips are pretty 😍 and tasty 😋 thank you and see you soon!

Hannah was lovely and made me feel comfortable throughout the process. She was very attentive and made sure I was happy with my eyebrow . I had a little problem with scheduled time but was rectified. Overall, the experience was great and will definitely use again.

I have had the most unpleasant experience with the “customer service” team. I was communicating with Jessica over *email* and had sent some photos of my lips for an enquiry, she said she will have those checked by the semi-perm makeup artists - there was no response so I emailed again, she said the picture doesn’t load so I sent another email. Throughout all of this I was really patient and polite. After a few days there was no response so I emailed for a follow up as I thought they might be busy - no reply since. I reviewed this on google and very shockingly the owner stated that I have been replied to via online chat when it is through email that we have communicated. She also misses out the part where Jessica *stops* replying to me - which was the whole point of my review. Instead of an apology and some accountability I am being blamed? Why would I make this up? If I was being communicated with why I would I leave a negative review? I am also pretty certain the 5 star reviews are submitted by the team because there is no way such dishonest people can provide 5 star customer experience. Save your time and go to somewhere pleasant like Harley street who pride themselves on their customer service.

(A/N: Save the lies. Thank you.)

So happy with my experience at this salon!!! I’ve been having the body contouring procedure on my stomach- done by Kelsey. I am so impressed, as I’m already starting to see results. I’m only halfway through my course and I have noticed a noticeable difference- I’m getting slimmer and my skin is getting tighter! Cannot wait to see the finished results once I finish my course. Would definitely recommend Kelsey for this, really lovely girl and very knowledgable too.

I did pigmentation with Hannah and I regret so much. I was all the time telling exactly what I wanted and she didn't realize, she kept doing totally different. I left almost crying...

Staffs know what they are doing as they explained the process and what it is for. Very friendly. The place is clean. And they listen to your concerns.

Hannah made my first time experience having microblading a relaxing one, reassurance is key. Satisfied with the results.

Team at Charmelle London really are experts and know how to deliver results.

Clean and efficient clinic with plenty of treatments available.

Worth every penny spent and have now earned a new repeat client.

Loved it. Very accommodating. The hydrofacial was good as it was my first time she made me feel very relaxed. Didn’t see a significant result but I guess I have to complete more sessions in order to to see full results. Overall I’m pleased with the service

To whom it concerns -

I have asked you to take me off all mailing -

I booked an appointment after 3 weeks of speaking to various beauticians - paid the deposit - chose a time and date online - to be constantly contacted daily for no real reason - and then appointment cancelled as i was not happy with being messed around.

Poor customer service - I was told they couldn't accommodate me - WHEN I ASKED FOR AN EXPLANATION i wasn't given one- i went to Birmingham - very good SPM artist. brow ability or what
- if the service is like that before hand - god knows what assurance is given afterwards

TAKE ME OFF YOUR MAILING SITE - REMEMBER YOU DON'T VALUE MY CUSTOM - TYPICAL

AVOID AVOID AVOID. I would give this business 0 stars if I could, I saw the nice reviews and thought I’d try the business but I received pain and no remorse, extra pressure added on and refusal of refund when a complaint was raised, save your money and go elsewhere!

I recently had dermal fillers here for a second time, both time’s I was treated so well and with such reassurance and kindness (especially as I was quite nervous!) I never felt rushed or unwelcome and will definitely be coming back and recommending to all friends and family as I absolutely loved my results!
Thank you!