Charnwoodfootwear Reviews 

My partner returned timberland safety boots over a month ago due to them being too big and still no refund but I have received an email saying they’ve got my return. I am yet to receive the money back in my bank. I ordered the same pair in another size and they have come without the free gifts what are meant to come with it.

-Very awkward returns process.
-Customer service not the best

RMA #200000231

Returned an item over a month ago and have still not received my refund.
Have contacted them on multiple occasions with no response.
They now have my £140 as well as the shoes so robbed me of my money and more importantly my time trying to get this sorted.
Hands down the worst company I have ever dealt with..even evri(Hermes) can do a better job.

Ordered a pair of Timberland Safety boots, arrived a couple of days late, not the end of the world, despatch email and delivered email arrived at same time after the delivery,again, not the end of the world. Boots were too big so wanted to return, returns part of website not working so spoke to someone on the phone who advised me to post back with a note in with order number and what exchange i wanted to do. Sent items back tracked, can see they were received on 5/07/23, no email to tell me they have been recieved, no update on the returns link. It is now 20/7/23 and i still have no boots, no update, no email and no idea what is going on, this is after 3 phone calls in which ive been promised a phone call bsck within 24 hours. Terrible service

As with others on here I too am absolutely shocked at the customer service (or lack of) from charnwood, ordered a pair of top branded safety boots, over a week later had to contact them to see where they were (had not even been sent yet by the way) when I finally did receive them they fell apart as I put them on.

Looked at the "returns" process and how they get away with that I don't know!....faulty goods should be free returns!

Contact again and they said they would send another pair out asap......that was over a week ago, several emails/contact forms/calls ignored too.

AN ABSOLUTELY VILE WAY TO TREAT PEOPLE!

#UPDATE

Very quick to reply here I see? I already mentioned the contact we had, it's the several attempts since. Also, not misleading if others are saying the same things.

*Update on update

It clearly states in your returns policy, several different fees and charges including return postage so no, that's not free.

And I did not say about the replacement pair as I am yet to receive them, or the tracking number, or a reply from you other than here.....so not misleading but factual and evidential.

Items returned and refund requested. Despite acknowledging that the items were received and that the refund would be processed, no money was ever returned. Several chasers but no response. In the end it took the bank to become involved with a dispute, with said bank refunding the money and Charnwood doing/saying nothing. Avoid like the plague.

Just received my order,great boots from Helly Hansen,arrived quick and in the box was a pair of Timberland Work Socks and Working Sunglasses.. now that is excellent marketing..
Highly recommend and will definitely be returning..
Thanks Charnwood.

Received my order of boots today, very happy with the product.
They where a little late being sent but when I emailed them they responded in less than 24hrs and boots where with me within the week! Very happy and will definitely go back to them in the future. Thanks Charnwood.

Ordered on bank holiday weekend and boots arrived weds morning on next working day delivery.was dubious after ordering after reading reviews but no issues whatsoever

Order number 100063159

Slowest delivery (over a week) even though I paid for a next day service, having spent £120 on timberland pro work boots i did not expect the soles to come off after a few weeks nor did i expect the slowest customer service, constantly chasing this complaint to no avail- do not use this company, absolute jokers

UPDATE, my partner sent images on Thursday, chased you Friday and 3 times today before you eventually called back.
No attempts were made to deliver the item my partner works from home and we have ring door bell. This is incorrect, not my review.
I do not appreciate your untruthful response.

Only given this company 2 stars and this is because my item finally delivered. Took 6 days to arrive, when it says between 4-5 days. Anyway when on the 5th day this was still showing as processing, I decided to call customer service to see what the hold up was, customer services "what a joke" for a start off all they wanted from me was the order number and a contact number, when I asked why can't you tell me now what the hold up was again they said they would look into it and ring me back in 1 hours time, again I said well why can't you tell me now and again they said I'd get a call back in 1 hours time. I then said it didn't matter cancel my order and refund me in full, and yet again all they would say is we'll look into this and ring you back in 1 hours time. By this time I knew I wasn't going to get anywhere so I said okay and hung up. A few hours later NOT 1 hour, I got a call and they said my order had been picked up and was due out for delivery tomorrow (which was today) by DPD. Anyway the item was delivered this morning by DPD and on the delivery label it had "Next Day Delivery" with yesterday's date on. Now considering I didn't pay for next day delivery, but it was delivered this way doesn't this say if I hadn't contacted customer services yesterday, this would have still been showing as Processing. It looks like this company for a start off have the worse customer services I've ever came across, and it also looks like they are NOT dispatching items until people complain to them. All in all it's the 1st time I have ordered from this company, it'll be the last. Stay well clear of this crap company. Look for a one that is trusted and has good reviews and positive feedback, this company hasn't and I wish I had came on Trustpilot 1st to see this.

Ordered an item back in January, returned the item which was received on 8th February 2023, still waiting for a refund. Called at least 5 times, always get through to a call centre, someone takes my details and don't return my call. AND NO REFUND.
ABSOLUTELY DISGUSTING SERVICE AVOID!!!

ABSOLUTELY SCUMBAGS!!!!! Avoid this company, if you decide to send your item back for any reason, they won’t give you any refund. After 3 weeks they received my return I’m still begging for my refund.

Placed my order online and was told shipping would be 3-5 days. Waited 5 days and still hadn't had any contact to say if it had even been dispatched. Phoned customer service and got told "it will probably be there at the weekend". It wouldn't have, because the courier they used don't deliver at the weekend. Order finally turned up the following week. Little bit frustrated because I thought 3-5 day shipping meant you should receive the item in 3-5 days. Not that it will take them 3-5 days to send it. Price wasn't very competetive either, so overall not a great experience.

I placed an order late Thursday night and received my boots on the Saturday. This was amazing delivery especially as I only paid for standard shipping. The boots I ordered were the Lucy and they fit true to size without being to wide or bulky like most safety boots. It is nice to have a stylish pair of boots but still complies with the safety standards. I will definitely be buying from them again.

The worst customer and returns policy.
Have to ring 6 times to chase a refund that's taken 3 months
Each time to be told they have to "forward a callback"
No direct number
Avoid this company they are cowboys

Ordered 2 pairs of Timberland Pro boots on Jan 2nd which was a Bank Holiday. By Friday I was getting worried that there had been no update so I called them. The lady took my details and said someone would call back, but they didn't.
Decided to just wait it out and the boots arrived a few days later. I imagine they had a bit of a backlog after the Christmas holidays. I would definitely use them again. Remember folks, they're not Amazon with massive resources and comprehensive It systems so be patient.
The only minor disappointment I had is I only got one free torch despite buying 2 pairs of boots. The torch is for my short sighted mum who will probably lose it in due course.
Edit - as per reply below, I received the torch and socks and a lovely hat a few days later.

Ordered timberland safety shoes,shoes supposed to come with free socks and 150 lumens pocket torch,unfortunately came shoes only,emailed -no answers,call to customer service next day and been told/promised someone will contact me within 24 hours,didn’t happened,so disappointed.
They said the free items will follow and will be delivered separately:))),but of course didn’t say anything when,but 100% they haven’t added anything,they not honest at all.Just an update:
Free gifts arrived but 3 weeks late.

Bought some boots online and was promised 4-5 working days delivery. No delivery so sent 3 emails which were ignored, called and spoke to a third party who couldn’t update me. Then received an email from Jane saying the boots would be with me for the weekend and offered me some free socks and torch. Boots showed up but gifts didn’t so cancelled order and bought boots cheaper direct with Timberland. This company’s customer service has changed severely over the past 2 years.

I returned a pair of boot and didn't get the money back.

Returned a pair of safety shoes at my own cost in September and still waiting for a refund. Called and emailed numerous times but no one called me back as promised. I don’t normally leave reviews but this is worse customer service I’ve ever experienced .