Charter Travel Reviews 

740
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, extensive knowledge, and professional approach, consistently providing outstanding service. People consistently report that the company arranges fantastic and memorable holidays, with a booking process described as easy, smooth, and hassle-free. Consumers appreciate the competitive pricing and the staff's effort to find the best deals, often working within budget to keep costs low. Reviewers also highlight the extensive knowledge of destinations and the personalized approach, ensuring every detail is covered and preferences are met.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many reviewers consistently praising the outstanding... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as outstanding, excellent, and... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as smooth,... See more

Price

Users describe positive interactions with price, often finding competitive deals and excellent value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went on a 7 day holiday to Orlando which was sorted fantastically by Aidan. He was so helpful with every preference I had, from hotels to airlines he handled it amazingly. There were also a few change... See more

Rated 5 out of 5 stars

Once again we have opted for Charter Travel to arrange our Florida Holiday. As always they have been excellent at arranging all we required and done it at a great price. Credit to Andy Hornett who is... See more

Rated 5 out of 5 stars

I have used charter travel and Linda for the past 8 years and they have been fantastic. The last holiday we planned with Linda was a road trip across Canada, starting in Vancouver then going to a ra... See more

Company replied

Rated 5 out of 5 stars

Linda at Charter Travel has looked after us for over five years, and the service has always been outstanding. She consistently finds amazing places to stay and always works within our budget. Reliable... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Charter Travel specialises in providing discounted tailor-made package holidays to worldwide destinations, including flights, hotels, villas, car hire ABTA and ATOL protected. Each holiday is tailored to suit the individuals’ requirements, from Florida, Hawaii to Australia or South Africa we have a team member that will guide you on your own journey of discovery and offer tips along the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

740 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(740)

176 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. They have yet to be bitten on price on any holiday we have booked.

September 15, 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Anahi, thank you for your feedback. We are glad you have enjoyed your holidays booked with us and we hope to help you again soon!

Rated 5 out of 5 stars

I recently booked another holiday with Richard at Charter

I recently booked another holiday with Richard, and I am beyond impressed with the entire process. From the initial enquiry to the final confirmation, every step was seamless.

Richard took the time to understand exactly what I was looking for and recommended options that perfectly suited my needs. Not only did Charter handle all the logistics (flights, hotels, car, park tickets), but they also provided valuable tips.

Communication was excellent throughout, thanks Richard again for you help.

September 1, 2025
Unprompted review
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Reply from Charter Travel

Hello Claire, thank you for your feedback. We are glad you enjoyed the booking process with us and that we met your expectations. We hope to help you again soon and that you have a great trip.

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. We wanted to go back to Hawaii so contacted Linda and she made several suggestions and put together a trip that included LA to visit Disney and then onto Oahu and Maui which is exactly what we wanted.
We loved every minute of our holiday and we will definitely be going back to the islands again at some point as it’s truly special. Thanks again Linda for all the hints and tips for our trip too. Great service

August 28, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Hawaii holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Charter Travel are a gem 💎

I’ve been booking holidays with Charter Travel for 5 years now and Peter is honestly a gem. So knowledgeable, so helpful and always accommodating of all my requests (which I often chop and change)!
I can’t recommend them highly enough.

September 13, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you have enjoyed your holidays booked with us and we hope to help you again soon!

Rated 5 out of 5 stars

Amazing service, fantastic price!

First time using Charter Travel and the service we received from Leah was fantastic. Booking our 17 night split Disney and Universal holiday was made super easy and Leah was always on hand to answer any of our questions. Amazing service and great price - Charter really can get you some amazing deals. We will 100% be using Charter and Leah again!

August 12, 2025
Unprompted review
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Reply from Charter Travel

Hello Nick, thank you for your feedback. We are glad you enjoyed your Disney and Universal Split Stay holiday and we look forward to helping you again soon!

Rated 5 out of 5 stars

Another amazing Florida holiday…

Another amazing Florida holiday organised by Charter Travel. I cannot recommend them enough, price, service and quality, is way ahead of any of the other Florida travel companies. Kate and Danny are extremely knowledgeable and competent, and will answer any questions you have. Forget the other companies and call Charter Travel.

August 25, 2025
Unprompted review
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Reply from Charter Travel

Hello Gary, thank you for your feedback. We are glad you enjoyed your Florida holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Singapore + Australia - fantastic!

Thank you so much to Linda and all at Charter Travel for organising our trip to Singapore and 3 locations in Australia for me and 3 teenage daughters. Everything worked seemlessly and the hotels were great, in excellent locations. This is the second time I've used Charter and you have not disappointed. Thank you for helping us make great holiday memories!

August 28, 2025
Unprompted review
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Reply from Charter Travel

Hello Hafi, thank you for your feedback. We are glad you enjoyed your holiday to Singapore and Australia and we hope to help you again soon!

Rated 5 out of 5 stars

Amazing company 10/10

Amazing company 10/10
Everything just perfect .
I was really worried about the way we was told to pay
But Everything was just perfect

July 25, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Charter travel - Disneyworld Florida holiday

1st time booking through Charter Travel and what an amazing experience, I was supported all the way by Peter who provides exceptional and personal service!
Everything catered for and sorted out and any questions I had were answered promptly. Honestly cannot praise them enough. Private transfers from airport to hotel were brilliantly organised as well

August 13, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Walt Disney World Holiday and hope to help you with another trip in the future.

Rated 5 out of 5 stars

This is the 2nd time booking!

This is the 2nd time booking our Florida split stay 1 week Disney & 1 week Universal holiday with Aidan at Charter travel & its been amazing! Aidan is great at communicating & everything has gone smoothly. They were the cheapest around. Will look forward to booking with Aidan/charter travel for our next trip!

August 19, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Disney and Universal Split Stay Holiday and we look forward to helping you with your next trip!

Rated 5 out of 5 stars

5 Star Service

Second time I have used Charter Travel and again it has been a seamless experience. Each time they helped me tailor my trips to what I was looking for using their extensive knowledge of hotels etc

From the 1st contact to booking I cannot fault them. Highly recommended if you are looking for either a holiday or business trip sorting.

September 1, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you have enjoyed your tailor-made trips!

Rated 5 out of 5 stars

My go to travel agent

I’ve booked several Florida holidays with Andy at Charter Travel over the years and never had a problem. I just tell him what I want, how many people, dates etc and he does it all for me. Perfect!! Just booked another holiday for 2026 and as usual he’s done all the legwork. I would heartily recommend.

September 1, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Holiday!

Rated 5 out of 5 stars

Excellent service & a great price!

Went to Charter Travel to arrange my two centre trip to the US including a Disneyworld visit. They managed to get a price cheaper than what I could arrange myself, and also provided excellent after sales care with a couple of queries I had with flights. Recommended.

August 7, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your USA Holiday! Our team are always here to help!

Rated 5 out of 5 stars

Returning customers

Second time of booking with Linda at Charter. Brilliant as always. Hotels were great - fab rooms and great locations!
If you think you don't need a travel agent because you can 'do it all on the internet' Linda and Charter may well make you think again!!!

August 1, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Hawaii Holiday! Linda's Hawaii knowledge really is unmatched and we are glad we were able to help you have fantastic trip!

Rated 5 out of 5 stars

Awesome Hawaii holiday!!

Big shout out to Linda!!! My holiday in Hawaii was a once in a lifetime trip with my mother and daughter! Linda was amazing to work with as we planned the travel to 3 islands. She is so knowledgeable and shared so much helpful information that was invaluable during our trip. She was so patient with me and it wasn't a problem at all to add my daughter at the last minute. I just can't say enough good things about the overall experience. I didn't have to worry about anything as Linda had it all taken care of! Definitely recommend Charter Travel!

June 20, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Hawaii Holiday - this sounds like an amazing trip! We hope you think of us again for your future holidays.

Rated 5 out of 5 stars

Fantastic service!

Leah at charter travel has been amazing, answered my endless questions quickly and found us a great package doing a split stay at Disney boardwalk and a villa with car hire! The process has been brilliant and I would absolutely recommend charter travel to friends and family!

August 26, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Disney and villa split stay Holiday! We hope to help you again in the future!

Rated 5 out of 5 stars

This is the 4th time we've booked with…

This is the 4th time we've booked with Peter, he managed to arrange a truly magical three week Disney and universal holiday and was accommodating in building in all the things we wanted to do. We will certainly be using Peter and Charter travel again for our next adventure

July 20, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Disney and Universal Holiday and we hope to help you again for holiday number 5!

Rated 5 out of 5 stars

Washington DC/New York holiday

I'm only reviewing the booking experience here as the holiday hasn't happened yet, but I must say Richard has been prompt, responsive, thorough and helpful at every stage. I've read through the 1* reviews (don't we all?) - many of them complain about not getting reminders about the final balance and not knowing they couldn't use a credit card to pay it; all of that is clearly laid out in the information provided before the booking is made and the deposit paid so I haven't found that a problem. All in all, we have a tailor-made holiday with amendments to our original plan, some from our side, some helpfully suggested by Richard, at a very good price.

August 21, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed the booking process with us and have trusted us to book your trip. We look forward to hearing from you upon your return.

Rated 5 out of 5 stars

A perfect holiday

Claire at Charter Travel in Newbury has been really helpful with not only organising long haul flights for us to New Zealand but recently recommending and putting together a special holiday to Mauritius to include private transfers. Everything was so seamless and the holiday was perfect and met all of our expectations.

July 2, 2025
Unprompted review
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Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your New Zealand Holiday and your Mauritius Holiday. We hope we can continue to help you book fantastic trips!

Rated 5 out of 5 stars

Have booked with Charter Travel many…

Have booked with Charter Travel many times via Peter. He is always so helpful, friendly and efficient as are the rest of the staff. We wouldn’t use anyone else, we trust Peter and Charter, never let us down. Always recommend them when talking about travelling and hope to continue to do so. Many thanks for making things easy.

August 15, 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Holidays you have booked with us, and we hope we can continue to help you book amazing trips!

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