Charwin Private Clients Reviews 

Excellent service i happened to stumble across Charwins online after having not a great experience with another firm, so glad i did. I had the pleasure of working with very experienced brokers Rob and James who were attentive throughout and we're consistent with ensuring i submitted all the information nèed to get me the secured loan i needed. Thank you

I don't usually write reviews but I really felt the world needed to know how great the team at Charwin are. I had the pleasure of working with Rob Ford and Diana Day who expertly secured me a homeowner loan to alleviate some serious financial issues that I was facing.

Having taken bad financial advice from another broker, I had been lumbered with a Secured Loan that hadn't provided me with the financial security that I had needed. My case wasn't straight forward as I had an existing secured loan, had accumulated additional debt from some unfortunate life events, and had some gambling transactions on my account that I was concerned about. Rob Ford, the gentleman that he is, worked diligently to find me the best option for my particular case, and provided all of the advice and guidance that I needed. He kept me informed thorughout the whole process and no question, and there were many, were too much for him.

Diana was extremely understanding and worked tirelessly to help meet the demanding timescales that I had. It took roughly 3 weeks from initial engagement with Rob to full funding.

I couldn't have asked for more from the team and will be working with them again when it is time to renew my mortgage.

Thank you again Diana and Rob for all your help.

Ben

Rob and James were great from the get go. We stumbled across them on google search and so glad we did. Rob was super friendly, but also very realistic, he told us how it was. Always contactable and made the whole process quick and easy. We would 100% recommend Charwin to anyone considering using them and will use them again when our mortgage is up for renewal.

We had a very complicated case with many different conditions to be met, yet thanks to Lucy and Dominique’s expertise and guidance helped by a great of patience we are due to complete next week. I will be referring Charwin and their expert staff to friends and family and will myself be returning when it is time to renew our mortgage again. Thank you Lucy.

Sophie and James from Charwin have been amazing and I can't recommend them enough! After initially wanting to remortgage it turns out it would cost more than it was worth with the ERC so Sophie advised us that a secure loan could be a better option for us and then when our fixed rate has run out we could consolidate. It took one week from application to getting the money in our account and both Sophie and James kept us up to date every step of the way, everything was explained and they made the whole process so quick and easy! We will definitely be using Sophie and James when our current fixed rate runs out and look forward to working with them again! Thank you

Due to illness, my credit score had plummeted. We had bought our dream house but two days before completing, the mortgage fell through and we were left in the middle of a large chain. We had to find another mortgage and quickly. After approaching a High Street Lender aswell as a mortgage broker, both applications were rejected.
It’s at this point I was fortunate enough to have found Charwins in a google search.
I called them up and was put through to our Broker, Lorne Mitchell.
After running through some questions we got an offer in principal in a matter of days. Less than a week later we had a mortgage offer and can now move into our dream home.
Lorne went above and beyond and was always there to answer any queries and put our minds at ease during an extremely worrying time for us.
He understands the market completely and really is a testament to this company.
I would wholeheartedly recommend anybody who is struggling to get a mortgage to contact Charwins, it was the best decision I have made in a very long time.
Thank you so much.

Darren and Lisa

In December last year, my wife of 50 years got the devastating diagnosis of a stage 4 inoperable brain tumour. The oncologists gave her 'a few months'.
A few weeks ago, she did remember that about ten years previously, we had taken out life policies with LV.
In these policies was a clause that declared 'In the event of a terminal illness, if the client is unlikely to survive for 12 months , the policy will pay the full sum assured'. This was exactly appropriate for my wife.
I called LV to make a claim on my wife's behalf.
I was stunned and mortified to be told, "No payment would be made under THAT clause if the claim was in the policy's last year.( Which it was.)
I protested that that exclusion was not in the policy document that had been sent to us.
A senior person in the LV Claims department reiterated the ' no payment in the last year of this policy,for the terminal illness provision.' This caveat was supposedly set out 'on page 4 of the policy'.
I told LV that my 'page 4' was blank. I had never seen, nor was l ever aware of this exclusion to honouring the policy.
I made my own enquiries. LV had apparently removed that clause some years ago, but after we had bought our insurance.
I decided to find out WHEN it had been removed, and WHY.
WHO had MADE THEM?
To assist in this , l reached out to the broker who had sold the policy a decade earlier.
I phoned Charwin's Private Clients and spoke to Matt Whitham. I explained the situation, and Matt was surprised and was unaware of this exclusion. He was, however, due to meet a representative of LV in the near future. He promised to ask about the removal of the " No payout for terminal illness in the final year of the policy " on my behalf.
This he did, and the LV representative agreed to cooperate to find the answer to my questions.
Matt Witham was so helpful. He had gone above and beyond what could be usually expected in helping my wife and l.
Thanks to Matt and his actions, our case was re-examined by the LV assessors,and LV agreed to pay the claim in full.
I am in no doubt that without Matt Witham at Charwin Private Clients, this outcome would have been very different. We will never forget what he did for us. An entirely new level of customer service. Thank you Matt!

Charwin Private Clients are very proffesional and friendly, they helped me enourmously with regards to a mortgage that I never thought I would ever need or indeed be able to achieve due to bad credit and it turns out a CCJ, Mark was very efficient in speaking with the mortgage company and obtaining all the relevant paperwork before putting in the application after received the D.I.P - Once application was put to the mortgage company, it took only 4 days for the offer to be confirmed. would 100% use them again and would definately recommend them to anyone looking for a mortgage, even if you have bad credit

What can I say about this company? They have been absolutely amazing! A special shoutout to Hayley Giles and Molly Thomson for their incredible service. If you’ve had problems with credit, income, or any financial issues, I can’t recommend them enough—speak to these professionals, and they’ll find a solution tailored to you. They are friendly, cost-effective, and truly go above and beyond to find the best product on the market. What sets them apart is that they don’t push you into sales, and the best part? They return your calls and keep you updated every step of the way. Outstanding service all around!

Thank you very much Graeme Wade
for taking all our details and not getting back to us at all !!

We are not people who have time to waste our every second counts.

It would have been appreciated if you were able just let us know either way a small email / message.

Very unprofessional company , do not waste your time with them.

As there is no options to reply on trust pilot I have edit and reply here

we spoke to you on 06/12/2024 and gave you permission to check our credit file after that there was no update from you (Graeme Wade) between 07/12/2024 till 18/12/2024 also on 18th December I emailed you for update than you reply to me

"yes just reviewing options but affordability seems to be the issue at present so leasing with lender"
how the NatWest meeting go ?

You did not contact with me or update me anything from 06/12/2024 till 18/12/2024 ?

I can search with any lender but you should do your job and update us which you did not do , also if would tell us that yes we can help you we were ready to cancel our NatWest appointment rather than doing your job you asking about NatWest.

Thank you and our mortgage is done with other provider (we wanted to give you business but due to lack of commutation you lost good customer).

Good luck anyway in your business

Great advice from start to finish kept us updated, reminded us when needed and helped us get sorted very quickly.

5* service

Molly Thompson and Richard Jackson have been truly amazing with their help, advice and skills in getting us moved into our new home. We wouldn't have been able to do it without them. We are so grateful to them and appreciate everything they have done for us. 100% recommended them and the Charwin team. Thank you. The Cresseys

This is the second Time I have used Matt and the Team at Charwin. Always a pleasure to work with, extremely professional and knowledgeable with everything that's happening in the market.
Made the whole process from start to finish easy and quick

Amazing company fantastic service thank you Rob

Excellent communication every step of the way , no email or call was to much trouble for them to answer questions or worries … can’t thank mark enough , he was absolutely brilliant

After being told I wasn't able to get a mortgage by several other companies I was disappointed and about to give up.

I give charwin a call and spoke to a member of staff called Jamie. He give me some reassurance and said he would be able to help. I've had money problems in the past and it was also complicated because my grandad had to be on the mortgage.

Jamie has worked hard and helped me get my right to buy mortgage. Something I thought was impossible. I will always be grateful for the help and fantastic service from charwin and Jamie. I couldn't recommend them any more.

Excellent service, dealt with James who was professional, friendly and efficient. Would definitely recommend and use this company again in the future.

Jamie Meakin is an excellent adviser, very helpful and nothing is a problem for him.

Lucy and her team were fantastic from start to finish. Due to various reasons I initially struggled to get a High St mortgage but Lucy managed to find us a very reasonable rate with another lender. We put in offers on a number of houses over a 6 month period with Lucy finding us a better deal each time, which eventually led to a High St lender offering us their best rate available! A very easy process with staff being available every time we contacted them. I would highly recommend Charwin.

From the moment I spoke with Lorne, I just knew i had made the right decision with Charwin. Professional, personable and he clearly knew the market, quickly providing 2 very viable offers for me. The proactive actions of Lorne and Diana ensured i was always up to speed with progress. Never once did i have to chsse them, which is quite unique these days. Complimenting his outstanding product knowledge, Lorne has such a warm manner, he felt more like a knowledgeable friend than a cold, aloof financier. My funds credited today, pleased about that, but a little sad that Charwin must move to help others now. Avoid the big mortgage companies like the plague .... Charwin feel like family with your best interests always at the core of things. Cannot thank you enough, I felt so alone with all the financial challenges but Charwin took away my worries and replaced them with fantastic support. 100% recommend to anyone. Live long and prosper xx