Chase London 

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Rated 1 out of 5 stars

Total Scam. utterly shoddy goods. returned items "on hold in customs, waiting for information from recipient" since 25 May. Tip: don't post back at your expense, my credit card won't reclaim payment... See more

Rated 1 out of 5 stars

Absolute crap from china. Colour & material bear no resemblance to their website picture. Returning to China as suggested by Chase would be financial suicide so they know they have you. Possibly cost... See more

Rated 1 out of 5 stars

Somebody else wrote this review but sums up my experience perfectly. Opened my package today and think something should really be done about these sites. Poorer but wiser! Absolute crap from china... See more

Rated 1 out of 5 stars

Beware!!!Just like all the other reviews,total scam and rip off!Ordered from a FB ad....when the blazer eventually turned up,three weeks later,looked absolutely nothing like the advertised jacket!Obvi... See more

All reviews

(181)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute scamers

Absolute scamers, send fake goods, offer 15% refund upon return to China....Chase London sounds like it's from the UK......Not a chance!!!!

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware !!!

Buyer beware !!!! While it says Chase London it is not a Uk company and when it says 30 day money back guarantee they want you to ship back the really poor product at your own expense to China . Or you can keep the product and get 20% back . A terrible company to deal with .

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

very poor service

very poor service. Quality poor. Customer service poor. Reviews on Trustpilot echo my experience. Wish I’d read them before ordering. Can’t send back for reasons given in other reviews.

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

Chinese Scam Company

Unfortunately I too have had the same treatment as everyone else here.
Scam company that send you complete rubbish that looks nothing like the garment advertised then offer you 15% refund or you pay for the postage to return to China and get your money back which wouldn’t be worth it.
DO NOT BUY FROM THESE CHINESE SCAMMERS!

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

You can have a 15% refund! …

Item arrived eventually after a long wait.
Much poorer quality than it looked on line. Definitely not worth the price.
Size large which I ordered turned out to be very small.
Asked for a refund and was told I could keep the item and have a 15 percent refund / no more.
The alternative, if I wanted a full refund was to return the item - to China! So much for the name ‘Chase London’
Tried to email but kept getting a message that the email box was full. Got through using the contact form on the website.
Steer a wide path away from this company.

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a jacket for £60 it arrived 5…

Ordered a jacket for £60 it arrived 5 weeks later ( from China) and it’s awful quality size nothing like ordered the sleeves are 100mm short, it’s going in the bin as they don’t take returns unless you send back to china

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam company

This is a scam company, masquerading as a uk company, they are based in china. They falsely advertise products on their website, send a different product then insist you return it to them in China for an exchange.

More fool me for not checking on here before I bought it. I have reported to ASA and trading standards. Hopefully their site will be taken down before more people scammed. I would encourage others who have fallen foul of them to do the same and hopefully they will be closed down (but am sure they’ll reincarnated as another fake brand elsewhere)

April 27, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a total sham

This company is a total sham. What they sent bears no resemblance - in terms of colour, size, quality and finish - to their website pictures. Their information and advice is totally misleading, and their only answer is to send the items back to China (the cost is prohibitive) or get a 20% refund. So they will essentially have stolen over £100 of my money, as the clothes are unwearable.

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Unfortunately I forget my own rule ! Go on here first
What is the name of the bank they use ! I’m going to go search for them now
Oh avoid at all costs ! Adidas shirts completely garbage

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Keep well away...

Keep well away...! I wish I had seen the reviews before buying a shirt. Please Please don't get suckered. You get fobbed off with C**P.

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. Like the other reviews which unfortunately only just seen, item was nothing like the colour advertised and 3XL I couldn't even get over my head. I emailed them and they offered for a fee to send a replacement or keep the item with a 15% refund. Beware

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful company

Dreadful company. If i could give a minus rating i would. What i ordered from the photo bares no resemblance! Awful quality that i probably wouldnt clean my car with! The returns policy is rubbish, they actually kept offering 15 then 20 % off the next order to save on sending it back with a cost to me of £12 ! The company is in China and they gave me 3 different addresses so i actually gave up after reading these reviews and put it down to a bad experience. DO NOT USE ! Ps ive also noticed the same products and photos being used under another company name so be aware. I have cancelled my card through my bank as well just incase !

May 3, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling. Shirt I received bore no resemblance to picture and quality was very poor. Shirt took over a month to arrive so cancelled payment as I thought it was a scam - it was and is!! Don't get taken in!!

May 8, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT order from this site

Do NOT order from this site, it's not in London. The item ordered was the wrong size, wrong colour. Told I had to send back to China. I wish I'd done more research before I placed my order. Trustpilot, please give customers the option to give 0 rating or below 0 rating. This site and the customer experience is very, very bad indeed...!

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Chase the cheats

The nearest they have been to London was probably a postcard. I guess I got what I deserved for allowing myself to have been taken in initially. The goods they show on offer are.enhanced photographs, what you will get is something of such a cheap quality that you probably wouldn’t be seen dead wearing. I ordered two ‘quality’ cotton polo long sleeve shirts. What I got were two thin polyester items. The only thing that was as described was the colour but lacking the subtlety. No label apart from wash separately and L. In actuality they were skimpy M. How does the Chinese government support these crooks? They do nothing for Chinese credibility, nor Meta for not vetting them, although as far as Meta is concerned as long as they are being paid for the advertisement they are happy.

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

Disillusioned humiliated and very angry.

Sadly, I ordered 4 shirts ( advertised as 100% cotton) medium size. Literally minutes after ordering I checked reviews and was horrified at what I read, so I contacted my debit card company immediately and tried to stop the payment process. Unfortunately the payment was already processed. I contacted Chase to find out if my order was in fact genuinely processed and they confirmed it was. I contacted them again 10 days later to see what had happened to my order and was assured it was on the way. Almost 4 weeks after I ordered, the parcel arrived ( today).
All 4 shirts were XL and 100% polyester and are of very poor quality...unwearable in fact. I emailed Chase to report this and got an 'undelivered' message from 'Postmaster...' All very suspicious.
All in all, I've been ripped off by an organised bunch of fake clothes suppliers...Be warned and don't do what I did. A very angry and humiliated 'customer'( sic)

May 7, 2025
Unprompted review

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