Chase EvansReviews 

2,750
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 511 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to ensure a smooth process. The service provided is frequently described as excellent, with many appreciating the comprehensive and efficient approach to property sales, renewals, and management. Reviewers highlight the quick response times and clear communication as key factors contributing to their satisfaction, making complex transactions much easier to navigate. However, some people mentioned significant dissatisfaction with communication, reporting slow responses and a lack of updates, requiring repeated follow-ups. There were also concerns about maintenance issues being ignored for extended periods, leading to frustrating and unresolved problems for tenants. A few other people also felt that the company's online help portal was ineffective, with issues being closed without resolution.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism,... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and responsive... See more

Subscription

Consumers find subscription renewals to be a positive experience, largely due to the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience with Chase Evans after our first sale falling through with another estate agent. Matthew was very communicative, available and helpful throughout. He went above and beyond to... See more

Rated 5 out of 5 stars

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner... See more

Company replied

Rated 5 out of 5 stars

I would like to praise Abhijit who is working in Renewals Department. I am the landlord and have a London property which is managed by Chase Evans. As the existing tenancy agreement will be about to... See more

Company replied

Rated 5 out of 5 stars

One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are n... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

About Chase Evans

Written by the company

Chase Evans is a full service real estate and lettings agency with seven offices located in London and staffed offices in Hong Kong, Singapore, Dubai and Kuala Lumpur.

Since 1998, we have provided expert advisory and consultancy services to property investors and developers in the UK market. As a reputable estate agency, we combine extensive local knowledge with proven expertise in residential lettings, sales, investment, and property management.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,750)

477 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless renewal process

Amruta Satia was fantastic throughout my tenancy renewal. She handled the negotiation efficiently and kept me informed at every stage. Professional, responsive, and genuinely helpful. Highly recommended.

April 8, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Amruta could help you.

Rated 4 out of 5 stars

The property agent Kin Lee is…

The property agent Kin Lee is responsive and reactive. He was able to offer high flexibilty and help over the tenancy management. Furthermore, he gave good explanations to the landlords' questions. Besides, he could negotiate efficiently with both landlord and tenant to reach agreements benefiical to both parties.

April 1, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear kin could help you.

Rated 5 out of 5 stars

Reliable agency and smooth renewal process

I’ve been with Chase Evans for around 5 years, and my experience has been very positive.
The rent renewal process has always been smooth, and this year Gladys Kiala was excellent - handled everything efficiently and successfully negotiated a fair rent increase on my behalf. The whole process was dealt with quickly and professionally, which I really appreciate.
Overall, a reliable and responsive agency that I’d be happy to recommend.

April 7, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Gladys could help you.

Rated 5 out of 5 stars

Mariam Bey

Mariam Bey has been fantastic managing my apartment. Always willing to help and dealing with my queries in a fast and efficient manner.

March 5, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Mariam could help you.

Rated 5 out of 5 stars

Sublet registration

Prompt and professional! Thanks to Ella Scholefield!

April 1, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Ella could help you.

Rated 5 out of 5 stars

We had a Great experience with the…

We had a Great experience with the agent Chase Evans during our tenure in the property, Especially Mint Mok who was very supportive and prompt to respond when reported on any issues in the property and resolved at the earliest.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I worked with Ms Amruta Satia at Chase Evans, and she was extremely helpful and professional. The process of finding a new home went smoother than expected, thanks to her help and assistance.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Miss Gladys Kiala is a great agent

Miss Gladys Kiala is a great agent. She handed my renewal very very efficiently. Highly appreciated.

March 31, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear gladys could help you.

Rated 5 out of 5 stars

Excellent service and communication

We've just started and we already feel we are in the good hands of Mint Mok, our property manager who is resourceful, respectful and always with a smile. Thank you for the great communication and service.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Chase Evans has been reliable and…

Chase Evans has been reliable and prompt on responding our family matters. Couldn’t be more happy and trusted to work with them all these years!

In particular , Gladys Kiala has always been such a great assistance and efficient manner on all our letting renewals and making sure the process is smooth as always.

Lauren Houlihan has been taking great care on all our family property matters with the most professional and efficient manner that we couldn’t appreciate more . Last but not least, Andrew Karayiannis has been our property manager for the past year and has also been very helpful, polite and professional in dealing with all the property matters.

Thanks a lot to the Chase Evans team!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Gladys!

This is my seventh year renting through Chase Evans and Gladys Kiala has been absolutely helpful in negotiating the rent and making the entire process quick and smooth!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

We have had a great experience with Chase Evans. Mint Monk has been very supportive and always ready to help . They are handling our property and tenant very well

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Kevin Chidi from Chase Evans

I’d like to thank Kevin Chidi from Chase Evans for his good job helping me to find a flat around Canary Wharf.

November 28, 2025
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Kevin could help you.

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