Chase EvansReviews 

2,750
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 511 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to ensure a smooth process. The service provided is frequently described as excellent, with many appreciating the comprehensive and efficient approach to property sales, renewals, and management. Reviewers highlight the quick response times and clear communication as key factors contributing to their satisfaction, making complex transactions much easier to navigate. However, some people mentioned significant dissatisfaction with communication, reporting slow responses and a lack of updates, requiring repeated follow-ups. There were also concerns about maintenance issues being ignored for extended periods, leading to frustrating and unresolved problems for tenants. A few other people also felt that the company's online help portal was ineffective, with issues being closed without resolution.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism,... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and responsive... See more

Subscription

Consumers find subscription renewals to be a positive experience, largely due to the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience with Chase Evans after our first sale falling through with another estate agent. Matthew was very communicative, available and helpful throughout. He went above and beyond to... See more

Rated 5 out of 5 stars

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner... See more

Company replied

Rated 5 out of 5 stars

I would like to praise Abhijit who is working in Renewals Department. I am the landlord and have a London property which is managed by Chase Evans. As the existing tenancy agreement will be about to... See more

Company replied

Rated 5 out of 5 stars

One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are n... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

About Chase Evans

Written by the company

Chase Evans is a full service real estate and lettings agency with seven offices located in London and staffed offices in Hong Kong, Singapore, Dubai and Kuala Lumpur.

Since 1998, we have provided expert advisory and consultancy services to property investors and developers in the UK market. As a reputable estate agency, we combine extensive local knowledge with proven expertise in residential lettings, sales, investment, and property management.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,750)

477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kin Lee handled our renewal…

Kin Lee handled our renewal professionally and with care.
Kin also helped speed up some work in the flat that has taken over 1 year to be fixed.

March 24, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Kin could help you.

Rated 5 out of 5 stars

Tenancy renewal

The tenancy renewal process was conducted smoothly. Renewals Negotiator Gladys Kiala had handled the case effectively and efficiently.

March 19, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Gladys could help you.

Rated 5 out of 5 stars

Clear and Professional Renewal Support from Kin Lee

I recently worked with Kin Lee at Chase Evans regarding my tenancy renewal and the transition to the new Renters' Rights Bill regulations. Kin was incredibly helpful in explaining the shift from fixed-term to statutory periodic tenancies and handled the rent adjustment smoothly. He was proactive in addressing my concerns about service charge cash flow by involving the payment support team. Highly recommend his professional and clear communication!

March 25, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Kin could help you.

Rated 5 out of 5 stars

I would like to thank kevin for being…

I would like to thank kevin for being an amazing agent through years i had kevin always helping me to find a home as im an international student it is hard to find what i want , but kevin professionalism and dedication made it much easier i would recommend chase evans and especially for kevin

February 20, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Kevin could help you.

Rated 5 out of 5 stars

Gladys Kiala is professional and…

Gladys Kiala is professional and responsible in negotiating my renewal contract. Really appreciate her help.

March 26, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Gladys could help you.

Rated 5 out of 5 stars

Gladys Is super helpful

Gladys Is super helpful, very patient, always reply speedily. Highly recommend!

March 25, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Gladys could help you.

Rated 5 out of 5 stars

Matthew Moloney - excellent estate agent

Matthew Moloney was excellent throughout our flat-buying process. He was incredibly responsive, and extremely helpful in arranging extra viewings for us. Matthew's proactive assistance was instrumental in keeping the conveyancing process moving smoothly. I would highly recommend him

March 25, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Matthew could help you.

Rated 5 out of 5 stars

Going extra miles

Matthew Moloney was the agent helping me to achieve the success of my sale transaction. He was very responsive to my queries and requests. One point I highly appreciate is that he put in extra efforts in pushing the solicitors for me and the purchaser to speed up the process and remove the obstacles.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Abhijit at the Renewal Department of Chase Evans not just reacted fast but further provided me with information that an overseas landlord might have missed about the local renting regulations. I believe I can fully rely on their service.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Feedback for Mint Mok

Mint Mok has been prompt in responding to our requests and following up with the tenants and contractors.

We are pleased with her support provided

March 20, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Mint could help you.

Rated 5 out of 5 stars

Outstanding support

I have been working with Mariam Bey for several years now, and she has supported me on multiple occasions.

What truly sets Mariam apart is that she goes far beyond her own responsibilities. Even in situations that were not directly under her scope, she consistently helped me navigate processes and treated my problems as if they were her own. That level of ownership and care is incredibly rare.

Once you work with Mariam, she naturally becomes your go-to person for anything related to real estate. I can confidently say she is a tremendous asset to Chase Evans.

She will always be the first real estate agent I reach out to for any future needs.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Our property manager was Mint Mok

Our property manager was Mint Mok. Super helpful and responsive! In London it is very hit and miss with property managers but Mint was the best I had in my seven years :)

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Abhijit has shown his professional…

Abhijit has shown his professional during the rental negotiations of my flat’s tenancy renewal. Unexpectedly he start the negotiations more than 2 months prior to expired, no need to worry at all.

March 16, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Abhijith could help you.

Rated 5 out of 5 stars

Luisa Alvarez - Great tenancy manager

Luisa Alvarez was our property manager, we had a smooth and positive experience as tenants thanks to her. I am not big fan of the agency but Luisa made all the difference.

February 28, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Luisa could help you.

Rated 5 out of 5 stars

I had a great experience with Abhijit Gooptu.

I had a great experience with Abhijit Gooptu! He was incredibly helpful and supportive throughout the process of extending my contract. His professionalism, clear communication, and patient guidance made everything smooth and stress‑free. I really appreciate his assistance and would highly recommend his help to anyone needing support with their agreements. Thank you, Abhijit!

March 19, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Abhijit could help you.

Rated 5 out of 5 stars

Mint Mok has been extremely helpful

Mint Mok has been extremely helpful and supportive throughout our experience. Although our overall experience with Chase Evans has not been the best, Mint went above and beyond to assist us and help resolve the situation. We truly appreciate her professionalism and dedication

March 16, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Mint could help you.

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