Order number 260400004. Stole our money! Beware! My husband and I purchased a 1966 bottle of Veuve Cliquot Grande Dame and a bottle of organic red wine. These were intended for my 60th birthday. At f... See more
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Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... See more
Company replied
I purchased a case of 6 bottles of wine, made the payment, my money was taken from my bank account, and days later I receive an email from someone at Chateau.com, saying that the wines were wrongfully... See more
Company replied
Second time using Chateau ... and remain impressed. Slight delay with latest order due to supplier constraints caused by hot weather, but feedback within minutes online and kept informed. Packa... See more
Company replied
Company details
Information provided by various external sources
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Contact info
52 rue Clément Thomas, 33500, Libourne, France
- +33954286436
- contact@chateau.com
- chateau.com
3.2
Average
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Of course the quality of the wine was…
Of course the quality of the wine was as expected, simply awesome. The web store experience was fantastic and the product arrived on time expected and in perfect conditions. Congratulations for the excellent service to all the team
December 30, 2020
Reply from Chateau.com
Thank you Martha for this 5 star rating.
We are delighted that you appreciated the quality of our wines and the navigation on our site.
We wish you a happy new year 2021.
The Chateau.com team
Reply from Chateau.com
Hello Stefan and thank you for taking the time to evaluate us.
We are happy to have given you complete satisfaction.
We wish you an excellent tasting and a happy new year 2021!
The Chateau.com team
Excellent service
Excellent service! My order arrived on time and iperfectly packed!
Great choices of wines, definitely recommended!
December 22, 2020
Reply from Chateau.com
Thank you Miranda for this 5 star review.
We are delighted to have given you complete satisfaction and hope to see you again soon.
Happy Holidays and happy tasting!
The Chateau.com team
Reply from Chateau.com
Thank you Baptiste for this 5 stars comment.
We are glad to see that your purchasing experience has brought you complete satisfaction.
Happy Holidays and happy tasting!
The Chateau.com team
Reply from Chateau.com
Thank you for this excellent comment.
We are delighted to have, once again, met all your expectations.
Happy Holidays and happy tasting!
The Chateau.com team
Excellent service
I haven't tried the wines I ordered yet, but if the quality of the wines is in line with the quality of the service, packaging and presentation, I am fully confident that they will be amazing.
December 17, 2020
Reply from Chateau.com
Thank you Dutchband for this excellent comment about the quality of our service as well as the packaging and protection of our wines. These are high quality wines, so they should arrive in the most beautiful presentation possible!
There is no doubt that you will appreciate your wines as much as their packaging.
Happy holidays and happy tasting!
The Chateau.com team
Reply from Chateau.com
Thank you for this 5-star review.
We have made every effort to ship orders as quickly as possible during this festive period. We are pleased to see that our efforts have paid off.
Happy Holidays!
They did an excellent job in quickly…
They did an excellent job in quickly delivering to Austria, thank you!
November 16, 2020
Reply from Chateau.com
Thank you for taking the time to write us this 5-star review.
We are pleased that the delivery of your package went smoothly.
Thank you for your confidence!
We hope to see you soon ;)
The Chateau.com team
Reply from Chateau.com
Thank you Renee for this 5 star review.
We are happy that you are satisfied with our services.
We always take the utmost care in wrapping our parcels so that they are delivered to our customers in perfect condition.
Delivery too late
October 26, 2020
Reply from Chateau.com
We are sorry to have disappointed you and sincerely apologize for the excessive delivery time.
In fact, 2 successive problems occurred:
- We proposed an offer at an unbeatable price in partnership with a supplier but we were not clear enough about the shipping time. This will not happen again.
- Your order has been delayed by the carrier which we do not explain. We are currently investigating to find out the reasons for the problem in order to prevent it from happening again.
Thank you for taking the time to evaluate us and for pointing out a weakness on our part. We will put in place measures to ensure that these problems do not happen again. Customer satisfaction will always be our highest priority.
Fair prices, good service
These guys have a good variety of great wines, at fair prices. Service is good, albeit the delivery package was damaged and wet. Wine was packed safely inside, though. I'll be buying from them again in the future.
October 13, 2020
Reply from Chateau.com
Thank you Milton R. for taking the time to tell us what you think of our products and service.
We are sorry to hear that your package arrived damaged and wet. We will report this problem to our delivery service provider to clear it up.
However, we are reassured to know that your wines have not been damaged!
See you soon.
The Chateau.com team
Reply from Chateau.com
Thank you Sandra for taking the time to leave us this 5 star review.
We are happy to see that you received your order on time.
See you soon.
The Chateau.com team
Everything great as usual
Everything great as usual, many thanks 🍷😊
September 16, 2020
Unprompted review
Reply from Chateau.com
Thank you Vyacheslav for this 5 star review.
We are happy to see that we have again given you full satisfaction.
Thank you for your loyalty.
The Chateau.com team
Chateau.com was excellent
Chateau.com was excellent. And, so much quicker than I expected. Highly recommended.
September 15, 2020
Unprompted review
Reply from Chateau.com
Hello John. Thank you for taking the time to evaluate us.
We are glad that you were fully satisfied with our services and our responsiveness.
Thank you for your confidence.
The Chateau.com team
I will certainly use this company…
I will certainly use this company again. The wines arrived in the UK within 4 working days of ordering and arrived on my doorstep next day. This is quicker than some orders I’ve made within the UK. Great choice of wines without having to buy in bulk. Thank you
August 10, 2020
Unprompted review
Reply from Chateau.com
Thank you Nicholas for this 5 star review. We are delighted that your order was delivered quickly and smoothly.
Thank you for your confidence.
The Chateau.com team
Superb
Super fast shipping. Amazing champagne. Perfect as always. Many thanks.
August 10, 2020
Unprompted review
Reply from Chateau.com
Thank you Paulius for this 5 stars comment. We are happy to see that you enjoyed our services and products.
Thanks for your confidence !
Team Chateau.com
Reply from Chateau.com
Thank you Günther for this 5-star review.
We are happy to see that you were fully satisfied with our services and wish you an amazing tasting!
See you soon
The Chateau.com team
Reply from Chateau.com
Thank you M.P. for this excellent comment.
We are happy to see that you have been fully satisfied with our services.
See you soon.
The Chateau.com team
Very happy with the price of the wine…
Very happy with the price of the wine and the delivery time. Arrived securely packaged and well presented. Recommended.
June 29, 2020
Unprompted review
Reply from Chateau.com
Thank you for taking the time to leave us this excellent comment. We are delighted to see that you have greatly appreciated both our prices and our services.
We wish you a good tasting and hope to see you soon!
The Chateau.com team
Poor customers satisfaction in US we say the answer is BS and I say is jock
3 week ago I have order for 828$ Bordeaux wine and was delivered not on time ,due to UPS.
The costumer service was proactive and help to Secure the delivery.
But the 4 bottles of chateau de la rivière 1975 were oxidate .
My emails and massages to have a answer/solution on this Issue as of today was not answered . This demonstrate a poor aftershaves support and a very bad customers satisfactions attitude
June 4, 2020
Unprompted review
Reply from Chateau.com
Dear Mr. Kalomiris,
We're sorry to see the note and the comment you left us.
Indeed, we have responded as best we could to your queries about the delay in delivery of your order due to the disruption caused by the Covid-19. As you say, we have been proactive and helped to secure the delivery of your order.
The 4 bottles of Château la Riviere 1975 left our warehouse in a state of conservation corresponding to the information provided on their product page. We make it a point of honour to give as much information as possible to our customers so that they can make informed choices when making their purchases.
Unfortunately, despite our extensive expertise in the bottles we sell, we cannot guarantee that the wine will be to your taste. This is one of the hazards of wine tasting, especially with older vintages.
Perhaps you should have asked us for advice before buying them? We could surely have directed you to wines more suited to your tastes.
This would have avoided both your disappointment with the wines you received, and ours after we had done our job to the best of our ability.
Best regards,
Team chateau.com
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