Order number 260400004. Stole our money! Beware! My husband and I purchased a 1966 bottle of Veuve Cliquot Grande Dame and a bottle of organic red wine. These were intended for my 60th birthday. At f... See more
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Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... See more
Company replied
I purchased a case of 6 bottles of wine, made the payment, my money was taken from my bank account, and days later I receive an email from someone at Chateau.com, saying that the wines were wrongfully... See more
Company replied
Second time using Chateau ... and remain impressed. Slight delay with latest order due to supplier constraints caused by hot weather, but feedback within minutes online and kept informed. Packa... See more
Company replied
Company details
Information provided by various external sources
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Contact info
52 rue Clément Thomas, 33500, Libourne, France
- +33954286436
- contact@chateau.com
- chateau.com
3.2
Average
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Simply forgot my order
By careful and always track Your order status.
My shipment was sent only after 9 days and bad review when i release that nothing happening. They don't send any confirmation letter that they receive payment and and nothing about difficult weather conditions. They just blame me that its my fault that i don't say that I'm waiting my order :) In general good selection of wines, but service at this purchase was very disappointing.
July 30, 2021
Unprompted review
Reply from Chateau.com
Dear Andrius,
Thanks for taking time to rate us. Your parcel left this afternoon.
At your service,
Team Chateau.com
The most terrible service I’ve ever…
The most terrible service I’ve ever met. Will not advice to order here anything. First time, they sent my wine to another country, as can’t even control delivery address. After writing three times to support they said that will resend or refund me, but nothing happened. Next time I ordered, they even hasn’t sent my package. Just created label in UPS and it is still waiting to be sent for three weeks. I wrote them a week ago and no response. Very disappointed. So writing here, please send my wines, refund me or at least contact me.
July 26, 2021
Reply from Chateau.com
Dear,
First of all, that's right that we've made an error of adress on your first order, and redirect your parcel to the right place immediatly when have the info, no doubt we've made an error, it is anormal and we are totally wrong with this.
After that, you place a second order and leave an adress in France which is not corresponding to anything. I think it has been a mistake on your side, we have no access and no possibility to change any invoice informations once paid.
I've just cancel and made the refund for your last order, but we do not made any mistake with it.
It seems that you are prompt to put bad marks, that's your right. Behind this, there are thousands of people delivered and never have any single buyer stolen or something else.
I understand that your experience with us is not good, I am really sorry, we always do our best to deliver the best services for everyone.
At your service,
Team Chateau.com
test order has worked perfectly
test order has worked perfectly, just 2 minor hickups with the internet tool bute they were solved and corrected quickly ...
July 13, 2021
Reply from Chateau.com
Dear Roland,
Thank you for taking time to give us this good mark, aand happy that everything works correctly.
At your service,
Chateau.com
Not 5 stars
Not 5 stars ; the delivery took place more than 2 months after the command
without any communication
July 6, 2021
Great selection of quality wines
Great selection of quality wines, competitive prices and smooth delivery process. Thank you All.
July 5, 2021
Delivered safely and in good order
April 21, 2021
Top quality wines at a great price
Fantastic delivery! Very reasonably priced 24hr courier option. Chateau.com always has the widest range of choice on all wines and delivers exactly what is promised. Great service from a great company!
April 14, 2021
Reply from Chateau.com
Thank you Marcus for this 5 star review.
We are happy to have given you complete satisfaction.
Have a good tasting and see you soon.
The Chateau.com team
Everything was perfect. Wine were well preserved and as delicious as expected. The delivery and packaging was great.
Everything was perfect.
March 10, 2021
Reply from Chateau.com
Thank you Nicolas for this excellent evaluation.
We are delighted that you found the wines to your taste.
Have a good tasting and see you soon!
The Chateau.com team
Had what I needed
Had what I needed. Were quick to respond. Facilitated a smooth process including shipping to Hong Kong
March 10, 2021
Reply from Chateau.com
Thank you Gunther for this 5 star review.
We are happy to have given you complete satisfaction.
Have a good tasting!
The Chateau.com team
Reply from Chateau.com
Thank you for this excellent comment.
We are happy to count you among our loyal customers!
Thank you for your confidence.
The Chateau.com team
Reply from Chateau.com
Thank you for taking the time to write us this 5-star review.
We are glad that you enjoyed our shop and our services.
Enjoy your wine tasting and see you soon!
The Chateau.com team
Very securely well packaged delivery
Very securely well packaged delivery. Pretty quick as well.
February 4, 2021
Reply from Chateau.com
Thank you P vd Vaart for this 5 star review.
In order to guarantee the safety of the wines during transport, we only use high quality and 100% recyclable packaging.
We are happy to see that you have received your wines in perfect condition, and quickly.
Enjoy your wine tasting and see you soon!
The Chateau.com team
Really fast delivery thanks
February 4, 2021
Reply from Chateau.com
Thank you for taking the time to write us this 5-star review. We are delighted to know that we have given you complete satisfaction.
Enjoy your wine tasting and see you soon!
The Chateau.com team
Reply from Chateau.com
Thanks Oleksii for taking the time to write this 5-star review.
We are happy that you liked our selection of products and that your delivery went perfectly.
Thank you for your confidence.
Enjoy the tasting and see you soon!
The Chateau.com team
Really amazing service
Really amazing service. Good price and delivery fee. Fast delivery, great packaging and bottles in mint condition.
6 stars!
January 26, 2021
Reply from Chateau.com
Thank you Marc for this 5-star review!
We are happy to have been able to meet all your expectations.
Thank you for your trust and see you soon!
The Chateau.com Team
Seamless as always
January 25, 2021
Reply from Chateau.com
Thank you for taking the time to leave us this 5-star review. We are happy to have been able to meet all your expectations.
Thank you for your trust and see you soon.
The Chateau.com team
Brilliant service
Brilliant service, it was a little delayed but I’m sure that was just because it was stuck because of Brexit. Still 5 stars ⭐️ for packaging and experience. Will be buying from them again.
January 19, 2021
Reply from Chateau.com
Thanks Nathan for the 5 star review!
We are happy to see that we managed to bring you full satisfaction.
Indeed, like many other companies, we are currently experiencing some delivery time problems due to Brexit. Let's hope that everything will soon be back to normal.
We wish you a happy new year 2021 and an excellent tasting.
Thank you for your confidence.
The Chateau.com team
Reply from Chateau.com
Thank you for taking the time to give us this 5-star rating.
We are happy to have been able to meet all your expectations.
Happy New Year 2021 and enjoy the tasting!
The Chateau.com team
Product ok - long Delivery Time
Product as I ordered, but it needs more than 3 Weeks till I get it
January 1, 2021
Reply from Chateau.com
Hello and thank you for taking the time to evaluate us.
We are sorry for the delay in delivery and sincerely apologize.
The holiday season and the COVID crisis have led to a massive influx of orders on the internet that carriers have not always managed to handle properly, resulting in delivery delays. Nevertheless, the unusual influx of orders seems to be diminishing back to pre-holiday levels and delivery problems are increasingly reduced.
We wish you a Happy New Year 2021!
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