Chateau.com Reviews 

Excellent service, hoping my husband enjoys his present 🎁

Always fast delivery’s, high quality and great assortment

My request was proceeded very quickly and professionaly

For the Chateau Tangariro New Zealand, it is very famous however there are some few things need improving: I understand there such a time however something should not be an excuse, it was bad service.

We arrive at the hotel on 16th July waiting on the queue at the reception because only one computer was working, we stood there waiting.

1- The lounge was nice atmosphere, the live piano music was playing for couple hours, that was relaxing in the evening after a long day at the mountain and walking 👍

2- The Inside of the hotel is dated need some cleaning done or fresh paint. The woman toilets at the lounge were filthy 👎🏼

3- The swimming pool is ok. But the sona room need some TLC, we could feel the draft came from the outside, so it was cold drafted 👎🏼

4- Inside the bedroom: the bed is king side, it was nice comfortable and big .
Inside the bathroom the soap, shampoo and conditioner, shower caps, ear cotton buds were provided, however there were no toothpaste and toothbrush (small size should provided for the guest) just bad behaviour/service. 👎🏼

6- Inside the bed room; the tea and coffee were provided, the jug was provided but there were no water inside the fridge. It won’t cost the arms and legs for a couple of 500ml water bottles from countdown. 👎

8- The chateau provided us the milk inside the fridge. But we were scared to use it. The 500ml was inside the fridge was opened and was put inside the 2litre milk, look like it was left over from something.
It is not professional.👎

Suggestion: For the 500ml should be put in a glass bottle name and date would be nice and more professional.

9- The noise came from the small fridge Inside the bedroom was noisy I could not sleep. 👎

10- The Ruapahu Signature restaurant:
We order 1 lamb shank and 1 beef dish. The lamb shank was very nice but the beef dish was very chewy however they replaced with salmon instead. The chef need improving with some creative idea 3 dished we had were provided the same cooked vegetables. 👌

11- The continental breakfast was very nice. 👍

I think it is not worth for us paying $470/night for 2 people.

Hope to see it improving.
Overall we rate this place ⭐️⭐️⭐️

Prompt service. I would order again.

Top service, quick delivery, nice gift wrapping, sefe packaging. one point of advise: the difference between the advertised price and the price+packaging+transport+TVA could be more clear prior to buyng.

Thank you very much for your quick reply and I understand everything.

I can highly recommend this website to buy wine; quick response, great list and prices.

Easy and reliable.
Love this website for Bordeaux primeurs.

Great product range and great prices combined with good delivery service.

I severely warn you to buy here. Facts: Purchase via the web on 16th of February. Order was confirmed same day. Payment per bank transfer on same day. 3 reminders per mail with attached proof of payment. Contact via their contact form to ask what happened. No response.

Deliery on time; well packed.

Surprisingly easy, excellent information, and superp delivery in a really nice box. Do not hesitate, this is a really good place to do shopping. Bought 10 wines, delivered on my doorstep in the center of Oslo Norway in 5 days. No hassel. Thanks, i will shop again.

Just great, delivery on time. supriced about the box looks great

Easy international transaction using PayPal. Bottle arrived safe and exactly as described via FedEx. Merci!

Chateau has some rare treasures, easy handling webshop, excellent service, quick delivery, product in perfect condition, professional and safe packaging.

Although I mistook my operation about consignee, immediately contact person recovered situation and successfully it arrived on time.
It was great and kind support.

A+++++ seller, will buy more 4sure……..

Extra charges notified almost 48 hours after despatch to cover import tax to UK. This would have added enormously to cost of wine shown on invoice and order was immediately cancelled. It has taken 6 months to cancel the credit card charge for the wine, which was never received, and merchant has never apologised for misleading website and consequent
hassle.

The courier's own transit app disclosed the whereabouts of the wine to be Corbeille Essonne depot (South of Paris) at exactly 0708hrs on 10th March. My order was cancelled at exactly 0927 hrs and copied to UPS (Courier). All evidenced in writing. The wine was therefore demonstrably not in UK at this this time as UPS records and its own app will show. If you have not had your wine returned you need to address this issue to UPS not me. I have never received the wine (quite rightly) but Barclaycard advise me that you did collect the charge! You should be ashamed.

Potential UK customers beware. Wine probably OK (from wine pruducers) but "Chateau Com" utterly incompetent. Simple changes to website explicitly explaining substantial extra charges to be made for transit to UK in respect of wine ordered and details of proposed contract with courier explaining their charges would be simple and effective. But would of course eliminate any further trade with UK citizens. Beware!!