Order number 260400004. Stole our money! Beware! My husband and I purchased a 1966 bottle of Veuve Cliquot Grande Dame and a bottle of organic red wine. These were intended for my 60th birthday. At f... See more
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Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... See more
Company replied
I purchased a case of 6 bottles of wine, made the payment, my money was taken from my bank account, and days later I receive an email from someone at Chateau.com, saying that the wines were wrongfully... See more
Company replied
Second time using Chateau ... and remain impressed. Slight delay with latest order due to supplier constraints caused by hot weather, but feedback within minutes online and kept informed. Packa... See more
Company replied
Company details
Information provided by various external sources
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Contact info
52 rue Clément Thomas, 33500, Libourne, France
- +33954286436
- contact@chateau.com
- chateau.com
3.2
Average
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Exceptional customer service- thank you
August 5, 2019
Unprompted review
Reply from Chateau.com
Thank you Deirdre for taking the time to leave your opinion.
We are happy to have met your expectations.
We wish you a good tasting!
The Chateau.com Team
Reply from Chateau.com
Thank you Frederick for that very positive comment.
Although we are an online store, we like to be able to talk to our customers.
Also, we always try to answer them quickly via our chat in order to solve as well as possible any problem and/or particular request.
We are happy to have brought you satisfaction!
The Chateau.com Team
Reply from Chateau.com
Thank you for taking the time to write to us with this excellent comment.
The security of the packages we send is one of our priorities. We are delighted that the delivery of your order went perfectly.
The Chateau.com Team
STAY AWAY FROM CHATEAU.COM
I purchased a case of 6 bottles of wine, made the payment, my money was taken from my bank account, and days later I receive an email from someone at Chateau.com, saying that the wines were wrongfully priced, and that they would cancel my order due to this fact. I was not asked or consulted, just offered other “discounted” wines which were overpriced when compared to other vendors. I still haven’t received my money back.
July 8, 2019
Unprompted review
Reply from Chateau.com
Dear Sir,
You place your order on the 4th of July at 19/28 and we contact you concerning an error from one of our partner concerning the name of wine and price associated, on 5th of July at 11:07, so not days after, but less than 18h after your oder, in contrary of what you wrote.
In the present case, the price announced let clearly think about an error in the Chateau offered since there was a blatant and obvious error on the price announced the 4th of July.
As explain in our exchange we suggest some other wines or the full refund as indicated in our Terms of sales, so we do offer immediatly the refund, which is totally normal, but you had the choice, propose at the very start, in contrary of what you wrote;
Since you weren’t interested we immediately arrange your refund the 8Th of July (today) and sent you the proove at 15:35, in contrary of what you wrote.
We perfectly understand that you are unhappy, but it is dishonest to say that we are not trustable and a dishonest business, this is untrue.
Cordially,
Team Chateau.com
My first order
easy to order, perfect packaging, very quick delivery service.
everything was complete and well kept.
June 17, 2019
Unprompted review
Reply from Chateau.com
Hello Marco and thank you for taking the time to leave us this excellent comment.
We make it a priority to ensure that our packages are as secure as possible so that they can be delivered safely to our customers.
We are glad that your experience went smoothly.
The Chateau.com Team
Great service with very swift delivery
Great service with very swift delivery. Wines are packaged well and plenty of notice given for delivery time/date.
June 13, 2019
Unprompted review
Reply from Chateau.com
Thank you James for taking the time to leave us this eloquent comment.
Have a good tasting!
The Chateau.com Team
Wine in good condition
June 10, 2019
Unprompted review
Reply from Chateau.com
Thank you Zhou Jian for this excellent comment.
We are happy to have given you satisfaction.
Have a good tasting!
Good price,good quality and very fast…
Good price,good quality and very fast delivery.
May 16, 2019
Unprompted review
Reply from Chateau.com
Thank you Giovanni for sharing your opinion.
We are delighted to see that we have given you complete satisfaction.
Have a good tasting!
Order one bottle that I have been told…
Order one bottle that I have been told it would be delivered within 5 days... now it’s 2 weeks... the bottle is still yet to arrive.
I ordered it for a birthday .. now I missed the window to present the gift.
May 7, 2019
Unprompted review
Reply from Chateau.com
Dear David,
We are very embarassed and understood your frustation. We did everything properly and ship your parcel on time. For a reason we don't know, the bottle is stopped at custom. We immediatly wrote them and are still waiting their answer. We have no phone to contact them, only an email (sent last week).
We always replyed you, we are here for that. Let me know what you suggest.
Thank you for your understanding again,
Team Chateau.com
Reply from Chateau.com
Thank you Magnus for this excellent comment.
We are pleased that you are satisfied with the delivery time of your order.
We always do our best to ensure that our customers are delivered as quickly as possible.
Reply from Chateau.com
Thank you Matthieu for this good comment. I wish you a good tasting!
Excellent Service!
March 25, 2019
Unprompted review
Reply from Chateau.com
Thank you for that good comment.
We are happy to have fulfilled your expectations.
good service
February 28, 2019
Unprompted review
Reply from Chateau.com
Thank you Dorothy for this comment. Our priority is the satisfaction of our customers.
very fast delivery +++ availability on…
very fast delivery +++ availability on the phone +++
January 28, 2019
Unprompted review
Reply from Chateau.com
Thank you for these 5 stars!
We are happy to have brought you complete satisfaction.
We hope to see you soon!
Very trustful and fast delivery.
December 23, 2018
Unprompted review
Reply from Chateau.com
Thank you Pedro for your 5 stars and comment.
It's always a pleasure for us to grant satisfaction.
Chateau.com
Reply from Chateau.com
Thank you Tim!
Customer satisfaction is a priority.
We hope to make you want to give us a fifth star when you place your next order.
I hope to see you soon!
The bottles were packaged in perfect…
The bottles were packaged in perfect condition. Very fast delivery.
November 21, 2018
Unprompted review
Reply from Chateau.com
Thank you very much for your comment.
We hope to see you on www.chateau.com
At your service,
Chateau.com
Excellent wine and excellent service.
October 29, 2018
Unprompted review
Reply from Chateau.com
Thank you for that comment Graham.
We do our best to offer the finest range of wines at all prices.
And of course, we do everything we can to serve our customers as well as possible.
Perfect purchase...
From beginning to end it went perfectly! Quick correspondance and my bottles did arrive in perfect condition.
October 2, 2018
Unprompted review
Reply from Chateau.com
We thank you Izak Litwar for this complimentary comment.
We are happy that your package has been delivered quickly and in perfect condition.
Reply from Chateau.com
Thank you for this concise comment.
We are delighted that your shopping experience went well!
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