Chatly Reviews 

Unfair refund policy and poor support.
I requested a refund immediately after a mistaken subscription, but they refused it 16 days later, claiming 'non-reversible costs'. They do not respect the 14-day cooling-off period. Avoid this service if you want your consumer rights respected.

Its a scam, they just make money off people that subscribe to them by mistake.

scam. misleading.

Advertising is misleading. Thought I bought Claude. Subscription cancelled. Stay clear.

This was one of the most hostile and disappointing customer service experiences I’ve had.

I made an honest mistake during checkout, caused directly by the company aggressively pushing its product while I was attempting to purchase a different plan. I never used the product at all and contacted support within minutes to cancel.

Despite this immediate, good-faith request, the company refused outright and responded by hiding behind boilerplate terms and conditions. There was no attempt to apply judgment, fairness, or even minimal customer care. The tone and approach felt punitive rather than professional.

This was a situation that could have been resolved instantly with basic goodwill. Instead, the company chose a rigid, confrontational stance that prioritizes extracting payment over treating customers reasonably.

Based on this experience, I strongly advise others to be extremely cautious. If something goes wrong — even immediately — do not expect understanding, flexibility, or customer-focused behavior.

Worst program i've ever used. Dont recommend anyone to use it. Can't even create a proper image. Anything is better than this one. Do not subscribe!

Horrible. I bought it accidentally since their google campaign pops up for every search.

I wrote to them 2 weeks ago requesting a refund and they never answered.

Furthermore I noticed that somebody wanted to use my credit card for Amazon days after I paid with at Chattly (I have geo location and MFA setup so they could not charge/verify)

1. I got scammed by them pretending to be claude
2. I can't delete my payment method after cancelling
3. I have to send an email to support to request an account deletion (weird)

Total scam. Don fall for it. Always check Trustpilot...

Total rip off, like others thought I was signing up for latest Gemini version, these guys turn up on the top on the search and have a very convincing opening page looks like your subscribing to Gemini ….
Looks like I have joined others on this thread that fell for it. Looked for a refund immediately and am being told they will not. Moral of the story …. Before any purchase …. Check Trust Pilot

Not as marketed and no customer service.

I try it couple of times and did not work, i was getting faults. I want to stop my description. But is not possible. Do not use!

I was looking to subscribe to Gemini AI, when I searched the site came up saying it was for Gemini. The price was 90usd. I subscribed and then only after paying did I see the word Chatly. I immediately emailed asking for a refund and now 4 days later no response. I am disputing with Credit Card.

Got scammed by Chatly
Thinking it was Claude

I searched for "Claude Pro" on Google and clicked on what I thought was the official site. Turns out it was Chatly AI running misleading sponsored ads designed to confuse people into thinking they're buying Anthropic's Claude.
Their website mimics Claude's branding. They claim to offer "premium Claude models" but don't even have Opus 4.5.
I realized my mistake immediately, never used the service, and requested a refund. Three emails later: complete silence. No response, no refund, nothing.
Now I'm disputing the charge with my bank and reporting them to Google Ads and the FTC.
Stay far away from this company. If you want Claude, go directly to claude.ai.

I have purchased this Chatly application by mistake, thinking that I was buying Claude ai. Because they have paid advertisements when Claude is searched on the internet.

As soon as I realized this, I stopped using it and canceled my yearly subscription. I haven't used the app maybe 15 minutes, still thinking I bought the Claude app.

I mailed the suport and asked for a refund.

They responded 9 days later.

Of course they denied.

This company is not out for a fair business. They squeeze people for small money.

They are bound for bankrupcy.

⚠️ Avoid Chatly — highly unfair refund practices.
I met all the conditions for a FULL refund under their own policy (time + usage), yet they refused and tried to push only a 50% refund. I only got my 100% money back through a bank chargeback (Revolut).
If I hadn’t escalated it, I would have lost the money.
Be very careful — support does everything to avoid issuing proper refunds.

Scam, redirected because of favourable google position but is much slower than actually using any of the of actual ai agents

Full-on fraud, don't spend a dollar with them

I was scammed by Chatly. I was looking to purchase a Claude subscription and accidentally clicked on their link as it came up as one of the top results and looked like Claude. I puchased a yearly subscription and only then realized it was the wrong site. I immediately emailed them asking for a refund and was told that they'd incurred "significant hard costs associated with this subscription" and that accidental purchases weren't eligible for a refund. Scam.